Catering Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

On Colombia’s Caribbean coast, in the historic city of Cartagena, Four Seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century. Experience the authentic charm of the Getsemaní neighbourhood, where timeless style infuses the 131 accommodations, including 27 suites. Connect to the lively social scene in four restaurants and lounges. Entertain in two ballrooms. Then unwind at the Spa, Fitness Centre and two rooftop pools. With timeless style and legendary service, Four Seasons is shaping Cartagena’s new cultural focal point.

About the role

Secure and service ‘Event Sales’ Business from the Social and Corporate Market, through active and effective promotion, solicitation and prospecting, while maintaining Four Seasons Standards and maximizing revenue/profit potential.

What you will do

Actively solicit new business and respond to inquiries with the intention of confirming profitable catering business and achieving Quarterly Sales Goals. Maintain an active trace/follow-up system on all inquiries and personal sales calls.

Conduct property tours and entertain planners of meetings, social events, and weddings.

Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning Event Sales Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, Menu Tastings, and Planning Visits.

Coordinate the sales efforts between sales department and event sales to ensure proper utilization of function space to yield maximum revenues.

Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. Prepare a monthly booking report.

Keep Director of Sales promptly and fully informed of all problems or unusual matter so prompt corrective action can be taken where appropriate.

Supervise the execution of banquet events. Review all function space with banquet manager and when required head house attendant. Ensure satisfaction of client at the outset of all events.

Respond to the crisis management plan to any resort emergency or safety situation.

Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.

What you bring

College Education preferred

3-5 years previous catering sales experience, minimum 3 years of Wedding Sales & servicing.

Excellent reading, writing, and oral proficiency in the English and Spanish language

Strong selling and interpersonal skills

High level of creativity

High level of attention to detail

Ability to handle multiple tasks and make decisions in a fast paced client driven environment

Ability to work long and irregular hours, weekends and evenings.

What we offer: 
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
 

Schedule & Hours:

Full Time

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