Client Experience Professional
hace 7 días
We are seeking an experienced professional to join our dynamic team as a Client Experience Professional. This is an exciting opportunity to work with a diverse and inclusive team committed to excellence.
Key Responsibilities- Assist with orders, account setup, and general inquiries via phone, email, and chat.
- Resolve order fulfillment, product, pricing, and quality issues in a timely manner.
- Interface with external shipping partners regarding tracking and customs clearance.
- Evaluate and resolve customer disputes in accordance with company policies.
- Utilize internal tools and resources to provide accurate and timely information.
- Achieve at least 92% customer satisfaction, with higher targets for live channels.
- Fluent or proficient in German, with proficiency in English.
- Excellent verbal and written communication abilities across multiple channels.
- Previous experience in a customer-facing role is preferred.
- Comfortable using CRM systems and other customer service software.
- Strong analytical skills with the ability to handle complex issues.
- Collaborative mindset with the ability to work effectively in a team-oriented environment.
- High school diploma or equivalent.
- Competitive Salary: Attractive compensation package with performance-based incentives.
- Professional Growth: Opportunities for advancement and professional development.
- Collaborative Environment: Work with a diverse and inclusive team committed to excellence.
- On-Site Amenities:
- Free Meals: Complimentary lunch and dinner prepared by professional chefs.
- Fitness Center: Access to a fully-equipped gym with various exercise classes.
- Health Services: On-site therapists and nurses are available for your well-being.
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