Client Experience Professional

hace 7 días


Bogotá, Bogotá D.E., Colombia Hire Horatio CX A tiempo completo
Job Description

We are seeking an experienced professional to join our dynamic team as a Client Experience Professional. This is an exciting opportunity to work with a diverse and inclusive team committed to excellence.

Key Responsibilities
  • Assist with orders, account setup, and general inquiries via phone, email, and chat.
  • Resolve order fulfillment, product, pricing, and quality issues in a timely manner.
  • Interface with external shipping partners regarding tracking and customs clearance.
  • Evaluate and resolve customer disputes in accordance with company policies.
  • Utilize internal tools and resources to provide accurate and timely information.
  • Achieve at least 92% customer satisfaction, with higher targets for live channels.
Requirements
  • Fluent or proficient in German, with proficiency in English.
  • Excellent verbal and written communication abilities across multiple channels.
  • Previous experience in a customer-facing role is preferred.
  • Comfortable using CRM systems and other customer service software.
  • Strong analytical skills with the ability to handle complex issues.
  • Collaborative mindset with the ability to work effectively in a team-oriented environment.
  • High school diploma or equivalent.
What We Offer
  • Competitive Salary: Attractive compensation package with performance-based incentives.
  • Professional Growth: Opportunities for advancement and professional development.
  • Collaborative Environment: Work with a diverse and inclusive team committed to excellence.
  • On-Site Amenities:
    • Free Meals: Complimentary lunch and dinner prepared by professional chefs.
    • Fitness Center: Access to a fully-equipped gym with various exercise classes.
    • Health Services: On-site therapists and nurses are available for your well-being.


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