Product Support Analyst
hace 6 meses
At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.
What you'll do
- You will report to Service Desk Director to contribute toward being in direct contact with the customer and serving as an important part of the Service Desk while answering questions, creating initial tickets, and facilitating the initial call from external customer inquiries or incidents.
- You will work with external Vendors involved with an incident resolution for the customer and internally with all departments that need to be involved with client incident resolution on any hardware, network, or software outages or questions related to CSG products.
- Maintain contact with the customer on incidents retained by the analyst, communicating status, and resolution to ensure customer satisfaction while interpreting and translating technical terminology.
- Gather incident details and record in the tracking system, including incident description and customer information, a component of the product or services affected, business impacts, workflow and subsequent severity level, and escalating customer incidents when unable to resolve within the service desk.
- Facilitate troubleshooting by helping our teams to identify incident resolution, capture and record initial assessment information required by teams to research, and coordinate with customer to validate service restoration upon resolution.
- Understand all applicable regulations, laws, such as the Bank Secrecy Act, card association rule, CSG Security and Compliance standards as referenced in internal procedures, including the Information Security, Acceptable Use, Code of Conduct, and other corporate policies.
- Keep up-to-date with all applicable regulations, laws, and policies as they presently exist, and as they change or are modified.
- Respond to sensitive inquiries or complaints and coordinate with second-level teams to provide issue resolution using the knowledge base, documentation, and tools to support first-call resolution of issues.
You should have
- Associate degree in Business Administration, Finances, related field, or equivalent experience.
- 1 or 2 years of experience in a customer service environment.
- Experience in payments is desirable.
- Proficient in English in a business environment.
Who will love this job
- An trusted team player - you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging and above all treat people with respect.
- A growth driver - you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision.
- A game changer - you dream big and push the limits of what's possible to improve for yourself and others.
- A strategist - you're curious and find inventive ways to implement ideas that lead to business simplification outcomes and solutions.
Perks & Benefits
- Work from Home, in-office, or hybrid
- Paid Vacation, Birthday, Volunteer and Holiday Time Off
- Education Reimbursement
- And so much more
Our Story
- CSG
empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are good people who are committed to doing good work. We're high on respect and low on ego, making us an easy company to do business with and a best place to work. We cultivate a culture based on integrity, innovation and impact across all our
locations
, so our people show up as the most authentic version of themselves and can work together to build a more future-ready world.
LI-Remote
Location(s):
CO.Bogota.OfficeBR.Londrina.Office, BR.Sao Paulo.Office, BR.Sao Paulo.Remote, CO.Bogota.Remote
-
Product Support Analyst
hace 6 meses
Bogota, Colombia CSG A tiempo completoColombia, Remote Hi, I'm Juliana Restrepo , your Recruiter. At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling...
-
Support & QA Analyst
hace 6 meses
Bogota, Colombia Greentech A tiempo completoDescripción de la oferta - Support & QA Analyst- En Greentech estamos buscando nuestro próximo Support & QA Analyst, donde tendrás el reto de Gestionar de forma oportuna las solicitudes y requerimientos generados por el cliente interno y externo, a fin de cumplir con los acuerdos de níveles de servicio establecidos así como ejecutar las pruebas a los...
-
Support & QA Analyst
hace 3 meses
Bogota, Colombia Greentech A tiempo completoDescripción de la oferta- Support & QA Analyst- En Greentech estamos buscando nuestro próximo Support & QA Analyst, donde tendrás el reto de Gestionar de forma oportuna las solicitudes y requerimientos generados por el cliente interno y externo, a fin de cumplir con los acuerdos de níveles de servicio establecidos así como ejecutar las pruebas a los...
-
Product Support Analyst I
hace 6 meses
Bogota, Colombia CSG A tiempo completoColombia, Remote Hi, I'm Juliana Restrepo , your Recruiter. At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling...
-
Tech Support Analyst
hace 6 meses
Bogota, Colombia Pay Retailers A tiempo completoPayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments....
-
Network Support Analyst
hace 6 meses
Bogota, Colombia Edgeuno A tiempo completoAs a **Network Support Analyst** at EdgeUno, you will play a crucial role with the network team monitoring our telecommunication networks and computer systems and servers, supporting customers and addressing their needs. The NOC Support Analyst is responsible for maintaining uninterrupted network availability and thus the organization's operational and...
-
Support Analyst, Level I
hace 6 meses
Bogota, Colombia Nuvei A tiempo completo**Support analyst, Level I** - Bogota, Colombia_ - Hybrid_ The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. **WE ARE NUVEI. **Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and...
-
Support Analyst, Level Ii
hace 6 meses
Bogota, Colombia Nuvei A tiempo completo**Support analyst, Level II** - Bogota, Colombia_ - Hybrid_ The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. **WE ARE NUVEI. **Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible...
-
Production Support Analyst
hace 6 meses
Bogota, Colombia CoreCard Colombia SAS A tiempo completoDescripción de la oferta **Rol**: - Production Support Analyst **Requirements**: - Recently Graduated in Computer Science, Systems Engineering or Electronic Engineering. - No more than two (2) years of work experience. - Excellent knowledge of **Microsoft SQL Server.**- Excellent knowledge of** SQL Debugging.**- Excellent knowledge of **Transaction...
-
Product Support Analyst I
hace 6 meses
Bogota, Colombia CSG A tiempo completoHi, I'm Erika Plazas , your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experience extraordinary. Channel the power of YOU and begin the...
-
Product Support Analyst I
hace 6 meses
Bogota, Colombia CSG A tiempo completoColombia, Remote Hi, I'm Juliana Restrepo , your Recruiter. At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling...
-
Product Support Engineer
hace 6 meses
Bogota, Colombia Singular A tiempo completoWe're looking for an experienced Product Support Engineers for our LATAM team with technical, organizational and communication skills to join our growing team. In this customer-focused role, you'll handle various B2B customer/partner communication as well as deep dive into the issues that they raise including full-on research, debugging and delivery. If you...
-
Support Analyst
hace 6 meses
Bogota, Colombia Ci&T A tiempo completoWe partner with the world’s most valuable brands to build digital solutions that transform businesses. As a digital native, we bring a 28-year track record of accelerating business impact through complete and scalable digital solutions. With a global presence of 6,500+ professionals in strategy, research, data science, design and engineering, we unlock...
-
Security Analyst
hace 7 meses
Bogota, Colombia Auxis A tiempo completo**Job Summary**: Role for ITS - ITZecure client. Security Analyst **Responsibilities**: Support all Security, Administrative duties for Auxis' client, ITZecure Could involve documention of security processes Leverage knowledge of cybersecurity to support projects as needed. Report into Company President and assist with duties as assigned. **Skills and...
-
HRis Support Analyst
hace 6 meses
Bogota, Colombia Solvo Global A tiempo completo**Position**:HRIS Support Analyst **City**:Bogotá (On site) **Schedule**:Monday to friday from 10am to 7pm **Remuneration**: $4'000.000 - 4'500.000 **Job description**: **Responsabilities**: - Coordinate and perform activities and support data transmissions related to integration of data and systems such as direct 180 and 360 feeds between iSolved API...
-
Business Support Analyst
hace 6 meses
Bogota, Colombia Equinix A tiempo completo**Who are we?** Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...
-
Senior Product Analyst
hace 6 meses
Bogota, Colombia Encora A tiempo completoAt Encora we are looking for a great talent like you to join our team as the next **Senior Product Analyst (4453)** Would you like to join our great team of engineers? Here we will tell you more about us and the role! **About the role**: As a **Senior Product Analyst**, you will be part of a highly skilled technology and agile team by supporting and...
-
Product Support Supervisor
hace 6 meses
Bogota, Colombia Medtronic A tiempo completo**Careers that Change Lives **A Day in the Life Responsibilities may include the following and other duties may be assigned. - Responds to customer product inquiries, issues or malfunctions via telephone or chat sessions. - Interpersonal skills and product knowledge are critical to responding and troubleshooting to customer inquiries. - Documents customer...
-
Product Support Representative
hace 6 meses
Bogota, Colombia Medtronic A tiempo completo**Careers that Change Lives** We’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care, and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable...
-
Product Data Analyst
hace 6 meses
Bogota, Colombia Sezzle A tiempo completo**Company** Sezzle is a cutting-edge fintech company whose mission is to financially empower young consumers. Our payment platform increases purchasing power for consumers by offering interest-free installment plans. This increase in purchasing power for consumers leads to increased sales for the hundreds of merchants that currently work with...