Product Support Analyst
hace 4 semanas
Colombia, Remote
Hi, I'm
Juliana Restrepo
, your Recruiter. At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary.
Channel the power of YOU as the next Product Support Analyst at CSG.
Who will love this job
- A thinker - you take advantage of resources and implement ideas in new ways to find solutions
- An empath - you know how to connect and communicate with different audiences
- A producer - you're comfortable quickly switching context and adapting
- A winner - you achieve or exceed goals while maintaining an elevated level of integrity
What you'll do
- Provide 1st level technical support of CSG's postproduction customers by resolving technical issues with customers researching the issue and/or performing incident isolation, resolution and follow-up.
- Manage customer ticket management, customer escalations, meeting SLA requirements and customer reporting.
- Help build requirements and solutions that satisfy internal and external customer needs by providing support to help them achieve their goals
- Analyze configuration changes for accuracy and then submit those changes to the production environment in addition to conducting analysis and training on configuration issues
- Understand and practice Culture and Agile principles in addition to supporting the operation in rotative shifts.
You should have
- Bachelor's degree in Systems Engineering, related field, or equivalent experience
- 1 years of experience in Helpdesk roles or Level I roles.
- Experience in Linux and Databases.
- Proficient in English in a business environment
- Availability to work in rotative shifts
Perks & Benefits
- Work from Home, in-office, or hybrid
- Medical & Dental Coverage
- Life Insurance
- Emotional and Mental Well-being Initiatives
- Volunteer Time Off
- Birthday Day Off
- Meal Allowance
- Education Reimbursement
Our Story
For over 40 years, we've serviced the world's most recognizable brands with future-ready solutions in customer engagement, revenue management, and payments that make ordinary customer experiences extraordinary. As a trusted technology provider in telecommunications, retail, financial services, and healthcare, our solutions impact over 900 customers in over 120 countries. Over 5,000 customer-obsessed CSGers in more than 20 countries made it possible and helped reach our $1 billion in revenue milestone.
Our Way of Life
Our people power a culture of integrity, innovation, and impact. In return, we power our people with the choice to work from home, in-office, or a hybrid work combination that integrates well with their lifestyle. You'll find CSGers exercising this choice at most of our
locations
worldwide.
We are committed to building and nurturing a diverse, supportive, and inclusive work environment where individuality is valued, and our people can flourish. We believe our workforce should reflect the world we live in and that we are stronger because of our differences. By embracing different backgrounds, attributes, experiences, and perspectives, we will help our employees, customers, and communities excel while, together, we work toward making social equality a reality.
We are committed to making a bigger community impact by creating new opportunities and access for underrepresented communities, protecting the environment, and developing technology solutions that foster digital inclusivity. That's just who we are. If not us, then who?
LI-Remote
Location(s):
CO.Bogota.Office
-
Support & QA Analyst
hace 3 semanas
Bogota, Colombia Greentech A tiempo completoDescripción de la oferta - Support & QA Analyst- En Greentech estamos buscando nuestro próximo Support & QA Analyst, donde tendrás el reto de Gestionar de forma oportuna las solicitudes y requerimientos generados por el cliente interno y externo, a fin de cumplir con los acuerdos de níveles de servicio establecidos así como ejecutar las pruebas a los...
-
Payer Support Analyst
hace 2 meses
Bogota, Colombia Pay Retailers A tiempo completoPayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments....
-
Product Support Analyst I
hace 3 semanas
Bogota, Colombia CSG A tiempo completoColombia, Remote Hi, I'm Juliana Restrepo , your Recruiter. At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling...
-
Product Support Analyst
hace 3 días
Bogota, Colombia CSG A tiempo completoColombia, Remote Hi, I'm Luisa Hincapie , your Recruiter. At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling...
-
Product Support Analyst
hace 4 semanas
Bogota, Colombia CSG A tiempo completoAt CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer. What you'll do - You will report to...
-
Technical Support Analyst
hace 7 días
Bogota, Colombia PayJoy A tiempo completo**About PayJoy** PayJoy is a mission-driven company dedicated to helping a billion people around the world step into the modern financial system for the first time and supporting them on a path to financial success. Founded in 2015, PayJoy’s “secret sauce” technology turns a smartphone into collateral to jumpstart unbanked consumers into the credit...
-
Tech Support Analyst
hace 4 semanas
Bogota, Colombia Pay Retailers A tiempo completoPayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments....
-
Product Support Analyst
hace 3 semanas
Bogota, Colombia CSG A tiempo completoHi, I'm Laura Pérez , your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the...
-
Network Support Analyst
hace 2 semanas
Bogota, Colombia Edgeuno A tiempo completoAs a **Network Support Analyst** at EdgeUno, you will play a crucial role with the network team monitoring our telecommunication networks and computer systems and servers, supporting customers and addressing their needs. The NOC Support Analyst is responsible for maintaining uninterrupted network availability and thus the organization's operational and...
-
Product Analyst
hace 3 semanas
Bogota, Colombia Quorum Business Solutions A tiempo completo**Product Analyst** **Location: Bogotá, Colombia** **Model of Work: Hybrid** Are you excited by challenges? Do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? Then now is the time to join Quorum Software, a rapidly growing technology & professional services solutions company and...
-
Support Analyst 1
hace 4 semanas
Bogota, Colombia Nuvei A tiempo completo**Support Analyst 1** Bogotá The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. **WE ARE NUVEI. **Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows...
-
Support Analyst, Level I
hace 7 días
Bogota, Colombia Nuvei A tiempo completo**Support analyst, Level I** - Bogota, Colombia_ - Hybrid_ The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. **WE ARE NUVEI. **Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and...
-
Application Support Analyst
hace 3 semanas
Bogota, Colombia NielsenIQ A tiempo completo**Company Description** REF34067E** At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking for a highly motivated and talented Application Support Analyst to add to our Brandbank team! The NIQ Brandbank team is one of the world's most trusted providers of digital product...
-
Production Support Analyst
hace 3 semanas
Bogota, Colombia CoreCard Colombia SAS A tiempo completoDescripción de la oferta **Rol**: - Production Support Analyst **Requirements**: - Recently Graduated in Computer Science, Systems Engineering or Electronic Engineering. - No more than two (2) years of work experience. - Excellent knowledge of **Microsoft SQL Server.**- Excellent knowledge of** SQL Debugging.**- Excellent knowledge of **Transaction...
-
Support Analyst, Level Ii
hace 4 semanas
Bogota, Colombia Nuvei A tiempo completo**Support analyst, Level II** - Bogota, Colombia_ - Hybrid_ The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. **WE ARE NUVEI. **Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible...
-
Security Analyst
hace 2 meses
Bogota, Colombia Auxis A tiempo completo**Job Summary**: Role for ITS - ITZecure client. Security Analyst **Responsibilities**: Support all Security, Administrative duties for Auxis' client, ITZecure Could involve documention of security processes Leverage knowledge of cybersecurity to support projects as needed. Report into Company President and assist with duties as assigned. **Skills and...
-
Product Support Engineer
hace 1 semana
Bogota, Colombia Singular A tiempo completoWe're looking for an experienced Product Support Engineers for our LATAM team with technical, organizational and communication skills to join our growing team. In this customer-focused role, you'll handle various B2B customer/partner communication as well as deep dive into the issues that they raise including full-on research, debugging and delivery. If you...
-
Product Support Analyst I
hace 2 semanas
Bogota, Colombia CSG A tiempo completoHi, I'm Erika Plazas , your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experience extraordinary. Channel the power of YOU and begin the...
-
Support Analyst
hace 2 semanas
Bogota, Colombia Ci&T A tiempo completoWe partner with the world’s most valuable brands to build digital solutions that transform businesses. As a digital native, we bring a 28-year track record of accelerating business impact through complete and scalable digital solutions. With a global presence of 6,500+ professionals in strategy, research, data science, design and engineering, we unlock...
-
Junior Technical Support Analyst
hace 2 meses
Bogota, Colombia Winged Recruitment A tiempo completoSeeking a role where you can immerse yourself in the dynamic realm of technical support and kickstart your career journey? Winged Recruitment, a leading force in talent acquisition, is thrilled to present an exceptional opportunity crafted for aspiring Junior Technical Support Analysts. With our dedication to fostering innovation in remote work culture and...