Network Support Analyst

hace 1 semana


Bogota, Colombia Edgeuno A tiempo completo

As a **Network Support Analyst** at EdgeUno, you will play a crucial role with the network team monitoring our telecommunication networks and computer systems and servers, supporting customers and addressing their needs. The NOC Support Analyst is responsible for maintaining uninterrupted network availability and thus the organization's operational and business continuity. This talent plays an important part in EdgeUno’s customer obsession value and improving customer experiences. The ideal NOC Support Analyst is a good communicator who understands the customer journey, can communicate fluently in Portuguese or Spanish and with skills communicating in English, and has at least 1 year of experience with business networks. Knowledge of monitoring systems like Zabbix, LibreNMS, and Grafana is appreciated.

This person must be a geek pursuing network knowledge and certifications, self-motivated, and eager to support customers with their needs. In this position, you’re going to shape your career working side by side with a team of Subject Matter Experts and references in the telecommunication and technology industry.

**Core Responsibilities**
- Monitoring devices and systems using network management tools.
- Diagnosing and troubleshooting issues with customers to determine next steps.
- Updating network documentation and monitoring systems configurations
- Open tickets with stakeholders and follow escalation and report procedures to solve issues.
- Tracking and documenting all defects and resolutions in detail through the designated system
- Receiving calls and/or requests (ticketing system) from customers in English and Portuguese or Spanish
- Collaborating with Network Engineering Team to assist in network configuration and updates.
- Work from the office during shift hours

**Requirements**:

- English Level > B2 is a must.
- Fluent in Spanish or Portuguese (skills in both is a special plus)
- Related technical field course (finished or currently pursuing) or equivalent technical experience and/or training.
- CCNA, JNCIA or Internal Exame Certification
- Minimum of 1 year of business networks experience
- Good interpersonal and communication skills
- Ability to work independently of direct supervision and work shift hours.
- Capability to stay calm and customer-focused in high-pressure situations.
- Passion for learning and solving problems as an outside-of-box-thinker to be part of a successful fast-growing company
- _Ensure that your resume is _submitted_ in English, as resumes in other languages may not be considered for review._

**What We Offer**

At EdgeUno, we offer a competitive compensation package, development and training opportunities to shape and realize your career goals, a trustful environment where you can be yourself, share your thoughts, and create a valued partnership. We're looking for someone who shares our passion for innovation and our commitment to deliver a turnkey experience for cloud, gaming, streaming, and content companies who want to accelerate their expansion in Latin America with a customer-first focus. Join us and make an impact


  • Network Analyst

    hace 4 semanas


    Bogota, Colombia Schlumberger A tiempo completo

    **Network Analyst** **About SLB** **About the Bogota Information Technology Center (BITC)** The Bogota Information Technology Center (BITC) has a fundamental and critical role in SLB corporate transformation and for delivering digital solutions to the larger organization. Our company has embarked on a corporate transformation to deliver a step change in...

  • Engineer, Remote Support

    hace 4 semanas


    Bogota, Colombia Rockwell Automation A tiempo completo

    **Job Description**: **SUMMARY/SCOPE OF POSITION**: The Network Analyst is responsible for ensuring high availability of all network equipment and services in Local Area Network (LAN), Wide Area Network (WAN), Security, Wireless (WLAN) and Converged Voice environments. The Network Analyst will be responsible for ensuring consistent support and operation of...


  • Bogota, Colombia Business Staffing Solution A tiempo completo

    We are looking for a highly committed Field PC/Network Technician to provide enterprise-level assistance to our customers. **Responsibilities**: - Administer end-user workstations and support end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN) - Experience in Disk Imaging (cloning) - Experience in Computer...


  • Bogota, Colombia Business Staffing Solution A tiempo completo

    We are looking for a highly committed Field PC/Network Technician to provide enterprise-level assistance to our customers. **Responsibilities**: - Administer end-user workstations and support end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN) - Experience in Disk Imaging (cloning) - Experience in Computer...

  • Application Analyst

    hace 4 semanas


    Bogota, Colombia Visa A tiempo completo

    Job DescriptionAs a member of Network Operations L1 Support team, the Sr. Application Analyst has the primary responsibility for monitoring the Corporate Visa Networks and providing first level response to assist in the mitigation or elimination of issues affecting network connectivity and impacting our clients or the Visa brand. The preferred candidate will...


  • Bogota, Colombia Visa A tiempo completo

    Job DescriptionAs a member of Network Operations L1 Support team, the Sr. Application Analyst has the primary responsibility for monitoring the Corporate Visa Networks and providing first level response to assist in the mitigation or elimination of issues affecting network connectivity and impacting our clients or the Visa brand. The preferred candidate will...


  • Bogota, Colombia Visa A tiempo completo

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...

  • Application Analyst

    hace 4 semanas


    Bogota, Colombia Visa A tiempo completo

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...

  • Network Security Analyst

    hace 2 semanas


    Bogota, Colombia amaris A tiempo completo

    Job description Buscamos consultores dinámicos para hacer crecer nuestro equipo de Sistemas de Información y Digital en Bogota. Tu experiência, conocimiento y compromiso nos ayudarán a afrontar los retos de nuestros clientes. Estarás apoyando diferentes proyectos a través de tu experiência como Network Security Analyst. **Sus principales...

  • Network Security Analyst

    hace 2 semanas


    Bogota, Colombia Amaris Consulting A tiempo completo

    **Who are we? **:Amaris Consulting es una firma independiente de asesoría tecnológica que ofrece servicios de orientación y soluciones para las empresas. Reúne a más de 7 600 personas distribuidas en 5 continentes y más de 60 países. Con más de 1 000 clientes en todo el mundo, hemos implementado soluciones en proyectos importantes durante más de una...

  • Payer Support Analyst

    hace 2 meses


    Bogota, Colombia Pay Retailers A tiempo completo

    PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments....

  • Network Engineer

    hace 2 meses


    Bogota, Colombia Smart Option Search A tiempo completo

    **About the job Network Engineer**: **Responsibilities**: - Design, implement, and maintain the company's network infrastructure, including LAN, WAN, routers, switches, and firewalls. - Collaborate with internal teams to understand and meet network connectivity and security requirements. - Configure and manage network devices such as routers, switches,...

  • Network Engineer

    hace 2 semanas


    Bogota, Colombia Convatec A tiempo completo

    **About The Role** As a Network & Security Engineer, you will be responsible for the design, implementation, maintenance, and support of the organization's network infrastructure. You will be working closely with the Network Architect and other IT professionals to ensure that the network architecture aligns with business objectives. Your technical...

  • Network Expert

    hace 4 semanas


    Bogota, Colombia Radware A tiempo completo

    Network Expert - (2400001M) **Responsibilities**: The network expert team is part of the customer services group, as a network expert you will act as an escalation point for NOC, customers, and onboarding team for technical network issues. - Ensure 24/7 availability of our network, handling day-to-day production network issues. - Assist in incident response...

  • Network Expert

    hace 2 meses


    Bogota, Colombia Radware A tiempo completo

    Network Expert - (2400001M) **Responsibilities**: The network expert team is part of the customer services group, as a network expert you will act as an escalation point for NOC, customers, and onboarding team for technical network issues. - Ensure 24/7 availability of our network, handling day-to-day production network issues. - Assist in incident response...

  • Network Engineer

    hace 3 semanas


    Bogota, Colombia Videojet A tiempo completo

    Who We Are Videojet Technologies is a world-leading manufacturer of coding and marking solutions. With more than 345,000 units installed worldwide, Videojet covers all major technologies, including continuous and thermal ink jet, laser, thermal transfer overprinting and case coding. But most of all, we recognize that crafting a culture rooted in Diversity...


  • Bogota, Colombia Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...


  • Bogota, Colombia Emapta A tiempo completo

    **Job Information**: Job Family **IT*** Work Arrangement **WFH*** City **Bogota*** State/Province **Distrito Capital de Bogotá*** Country **Colombia*** **Tap into Your Global Potential: Join our Client in this International Position!** Set foot on a journey of endless possibilities with our client's thrilling new opportunity. By joining our...


  • Bogota, Colombia Emapta A tiempo completo

    **Job Information**: Job Family **IT*** Work Arrangement **Onsite*** City **Bogota*** State/Province **Distrito Capital de Bogotá*** Country **Colombia*** **Unlock Global Opportunities from Right Where You Are** Step into a world of boundless opportunities where your career can soar to unprecedented heights. As a Network & System Administrator,...

  • Tech Support Analyst

    hace 3 semanas


    Bogota, Colombia Pay Retailers A tiempo completo

    PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments....