IT Support Specialist

hace 2 semanas


Barranquilla, Atlántico, Colombia Auxis A tiempo completo
About the Role

We are seeking an IT Support Specialist to join our team at Auxis. In this role, you will serve as the primary point of contact for users contacting our IT Service Desk, providing exceptional customer service and technical support.

Responsibilities
  • Ticket Management: Manage and organize the Incident and Request Queue for Auxis clients, ensuring tickets are assigned correctly.
  • Customer Support: Serve as the initial point of contact for customers and provide solutions to their issues.
  • Escalation: Escalate unresolved queries to the next level of support as needed.
  • Troubleshooting: Guide customers through troubleshooting processes effectively.
  • Follow-up: Follow up with customers to ensure high-level satisfaction and issue resolution.
Requirements

To be successful in this role, you will need:

  • Technical Expertise: 2-4 years of technical support experience with a strong understanding of best practices and IT frameworks, such as ITIL (Information Technology Infrastructure Library).
  • Language Skills: Proficiency in English and Spanish (Oral and writing at 85% or higher), with a minimum of B2+ level proficiency in both languages being a requirement.
Benefits

Auxis offers a competitive salary range of $60,000 - $80,000 per year, depending on experience. Additional benefits include health insurance, training and development programs, employee recognition program, paid time off and family-paid leave, and paid day off for your birthday.



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