Engagement Manager

hace 6 meses

Bogota, Colombia Coupa Software A tiempo completo

Through the power of trillions of dollars in business spend, Coupa’s mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together. Our customers, suppliers, and employees
- our Coupanians
- come together to co-create ideas and innovations that impact the power of spend.

**Responsibilities**:

- Help customers focus on their goals and drive the implementation towards a successful, on-time implementation
- Forge strong partnerships with customers and colleagues
- Drive attainment of timeline and budget
- Drive financial outcomes and ensure SOW realization for each engagement
- Lead all aspects of implementation from mobilization to deployment
- Lead process discussions for leading practices
- Collaborate with customer and partners during the implementation
- Engage customers in enlightened business need discussions versus feature/function basics
- Solid understanding of P2P process to support or reinforce a discussion to customers during the implementation process
- Provide escalation support for the delivery team to reduce customer heat level and manage customer expectations
- Create and/or improve implementation templates, training and presentations
- Follow Coupa implementation methodology for all customers and tailor to meet each customer’s unique business needs
- Share relevant prior experiences with customers and colleagues
- Provide assistance to colleagues where needed
- Work well in both individual and team settings both on and off client site
- Manage customers where up to 20% of your time may include travel
- Provide Coupa platform demonstrations and various trainings

**Requirements**:

- Experience with Procure to Pay process is highly desirable
- Experience with Software as a Service is a plus as is any experience with financial accounting, customer management, and sales force automation software
- Strong written and verbal communication skills
- Experience configuring and delivering software demonstrations are required
- Must be able to work in a fast paced and passionate environment
- Bachelor Degree required
- Must have shown significant career growth as part of prior experience

LI-Hybrid

At Coupa, we’re building a great company that is laser-focused on three core values:
**ensuring customer success** with an obsessive and unwavering commitment to making customers successful,
**focusing on results** with a relentless focus on delivering results through innovation and having a bias for action, and
**striving for excellence** with our commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

At Coupa, we have a solid and innovative team dedicated to improving the spend management processes of today's dynamic businesses. We celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. Learn more about our commitment to fostering diversity, equity and inclusion at Coupa here. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.
- Coupa’s Privacy Policy_

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