Jr Customer Service Associate
hace 1 mes
Company Description
- ** Location: Bogotá**:
- ** Schedule: Hybrid**:
- ** Reference ID: REFID696847**
**Job Description**:
**About the job**
The Jr Customer Service Associate will be responsible for offering service to our clients, ensuring all customer inquiries and queries are turned around efficiently using the proper NielsenIQ platforms. The job will focus on customer support through CSO/ MSD for task triaging and resolving customer requests to drive satisfactory customer experience with opportune and accurate updates and answers.
**Responsibilities**
- Expertise on NIQ processes and methodologies, playing an active role in improving customer satisfaction.
- Responsible for ensuring an appropriate ticket input and analytics previous to transfer to operation teams.
- Keeps continuous communication and support with operations teams, to avoid delays and guarantees quality in answers.
- Ensures optimal support and solution of customer queries and/or requests by tracking actions in order to offer opportune communication.
- Propose process automation or improvement using tools like Power BI / R/ Python/ Excel Macros and exploring the possibility of implementing AI (Artificial Intelligence) /ML (Machine Learning).
- Partnership with operations and commercial teams according to defined Job Aids and Process Design.
- Adheres to performance KPIs to improve quality performances (on time transfers and answers) and maintains work discipline.
**About you**
A successful Jr Customer Service Associate manages queries and requests from different NIQ customers. You will be responsible for ensuring clear and accurate answers which solve queries and requests about NIQ Retail and Scantrack services. You will be expected to guarantee a correct input, a complete analysis, with frequent updates to achieve the best possible answer, ensuring an efficient customer experience.
**Qualifications**:
Hard Skills
- Bachelor’s or technical degree in Business Administration/Analyst, Mathematics, Statistics, Economics, or Engineering.
- Early graduates up to 1.5 years of experience in related areas.
- Preferable experience using R/ Python, or AI/ ML/ RPA.
- English level intermediate (writing and conversational) proficiency is a plus.
- Excellent writing skills: spelling, punctuation, grammar.
- High analytical and quantitative skills.
- Project management skills (critical path, task sequencing, problem solving, etc.)
Soft Skills
- Ability to translate technical details from different customer contexts.
- Excellent organizational skills: meeting deadlines and follow-ups.
- Skew towards accuracy, proactivity, and attention to detail.
- Build network relationships in multi-cultural teams.
- Troubleshooting using influencing skills.
- Ability to work under pressure and ask for support when required.
- Emphatic and patient. Adaptability to manage frustrating situations with internal and external clients.
- Analytical skills and aptitude for data and operational processes.
Additional Information
**What's in it for you?**
- Competitive compensation package.
- Peer and group mentoring programs.
- Committees for developing soft skills and expand your work network.
- Continuous learning and growth.
- Local insurance packages.
... and more
**About NIQ**
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook
**Our commitment to Diversity, Equity, and Inclusion**
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
- NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process._
Tenemos otros empleos actuales relacionados con este campo que puede encontrar a continuación
-
Jr Customer Service Associate
hace 3 semanas
Bogota, Colombia NielsenIQ A tiempo completoCompany Description - ** Location: Bogotá**: - ** Schedule: Hybrid**: - ** Reference ID: REFID696847** **Job Description**: **About the job** The Jr Customer Service Associate will be responsible for offering service to our clients, ensuring all customer inquiries and queries are turned around efficiently using the proper NielsenIQ platforms. The job...
-
Jr Customer Service Associate
hace 3 semanas
Bogota, Colombia NielsenIQ A tiempo completoCompany Description - ** Location: Bogotá**: - ** Schedule: Hybrid**: - ** REF30339C** **Job Description**: **About the job** The Jr Customer Service Associate will be responsible for offering service to our clients, ensuring all customer inquiries and queries are turned around efficiently using the proper NielsenIQ platforms. The job will focus on...
-
Jr Customer Service Associate
hace 2 semanas
Bogota, Colombia NielsenIQ A tiempo completoCompany Description - ** Location: Bogotá**: - ** Schedule: Hybrid**: - ** Reference ID: REFID696722** **Job Description**: **About the job** The Jr Customer Service Associate will be responsible for offering service to our clients, ensuring all customer inquiries and queries are turned around efficiently using the proper NielsenIQ platforms. The job...
-
Jr Customer Service Associate
hace 4 semanas
Bogota, Colombia NielsenIQ A tiempo completo**Descripción de la empresa** - ** Ubicación: Bogotá, Colombia**: - ** Modalidad: Híbrida**: - ** REFID773545** **Descripción del empleo** Acerca del rol** El Jr Customer Service Associate será responsable de ofrecer servicio a nuestros clientes, asegurando que todas sus consultas y solicitudes se gestionen de manera eficiente utilizando las...
-
Jr Customer Service Associate
hace 4 semanas
Bogota, Colombia NielsenIQ A tiempo completo**Descripción de la empresa** - ** Ubicación: Bogotá, Colombia**: - ** Modalidad: Híbrida** **Descripción del empleo** Acerca del rol** El Jr Customer Service Associate será responsable de ofrecer servicio a nuestros clientes, asegurando que todas sus consultas y solicitudes se gestionen de manera eficiente utilizando las plataformas adecuadas de...
-
Especialista Jr Customer Service
hace 4 días
Bogota, Colombia Kenvue A tiempo completo**ESPECIALISTA JR CUSTOMER SERVICE**-2307008883W Description **CUSTOMER SERVICE JR SPECIALIST** Kenvue está en búsqueda de un/una Customer Service Jr Specialist. Esta posición reporta a Líder Sr de Servicio al Cliente y está ubicada en Bogotá, Colombia. **¿Quiénes somos?** En Kenvue, parte de la familia de empresas de Johnson & Johnson (Kenvue),...
-
Jr Customer Service Associate
hace 2 semanas
Bogota, Colombia NielsenIQ A tiempo completo**Job Description**: **About the Job** The Jr Customer Service Associate will be responsible for offering service to the Issue Management team. The job will focus on developing coverage of level 1 and 2 (using established coverage global playbook) to ensure accurate and timely input. This person will be able to support other associates and manage complex...
-
Full Customer Service Associate
hace 3 semanas
Bogota, Colombia NielsenIQ A tiempo completoCompany Description - ** Location: Bogotá**: - ** Schedule: Hybrid**: - ** REF30339C** **Job Description**: **About the job** The Jr Customer Service Associate will be responsible for offering service to our clients, ensuring all customer inquiries and queries are turned around efficiently using the proper NielsenIQ platforms. The job will focus on...
-
Customer Service Associate
hace 3 días
Bogota, Colombia Teleperformance Colombia A tiempo completoResponsabilidadesWhat you’ll do as a Customer Service Associate?- Respond to all customer inquiries. Provide excellent customer service by being a good listener - Work with confidential customer information, while treating it sensitively - Aim to resolve issues on the first interaction by being proactive, patient, and understanding.RequisitosWho are you?-...
-
Customer Service Associate
hace 2 semanas
Bogota, Colombia NielsenIQ A tiempo completoCompany Description - ** Location: Bogotá**: - ** Schedule: Hybrid**: - ** Reference ID: REFID536248** **Job Description**: **About the Job** The Customer Service Associate will be responsible for offering service to our clients, ensuring all customer inquiries and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job...
-
Customer Service Associate Bogotá North Point
hace 2 semanas
Bogota, Colombia Teleperformance Colombia A tiempo completoResponsabilidadesWhat youll do as a Customer Service Associate?- Respond to all customer inquiries. Provide excellent customer service by being a good listener - Work with confidential customer information, while treating it sensitively - Aim to resolve issues on the first interaction by being proactive, patient, and understanding.RequisitosWho are you?- An...
-
Customer Service Associate
hace 4 días
Bogota, Colombia Teleperformance Colombia A tiempo completoResponsabilidadesWhat you’ll do as a Customer Service Associate?- Respond to all customer inquiries. Provide excellent customer service by being a good listener - Work with confidential customer information, while treating it sensitively - Aim to resolve issues on the first interaction by being proactive, patient, and understanding.RequisitosWho are you?-...
-
Customer Service Associate
hace 3 semanas
Bogota, Colombia NielsenIQ A tiempo completo**Job Description**: Customer Service Associate will be responsible of offering service to Issue Management team. The job will focus on developing coverage of level 1 and 2 (using established coverage global playbook) in order to assure an accurate and timely input. She/he will have to coordinate other associates and manage more complex...
-
Customer Service Associate
hace 3 semanas
Bogota, Colombia NielsenIQ A tiempo completo**Job Description**: Customer Service Associate will be responsible for offering service to Issue Management team. The job will focus on developing coverage of level 1 and 2 (using established coverage global playbook) to ensure accurate and timely input. She/he will have to coordinate other associates and manage more complex...
-
Customer Service Associate
hace 3 semanas
Bogota, Colombia NielsenIQ A tiempo completo**Job Description**: Customer Service Associate will be responsible for offering service to Issue Management team. The job will focus on developing coverage of level 1 and 2 (using established coverage global playbook) to ensure accurate and timely input. She/he will have to coordinate other associates and manage more complex...
-
Especialista Jr Customer Service
hace 3 semanas
Bogota, Colombia Kenvue A tiempo completo**ESPECIALISTA JR CUSTOMER SERVICE**-2307001479W Description **Johnson & Johnson New Planned Consumer Health Company,** based in Skillman, N.J., is one of the world's largest consumer health and personal care products company. Our consumer companies produce many of the world's most trusted brands, among them JOHNSON'S® Baby, BAND-AID®, NEUTROGENA®,...
-
Customer Service Representative Bogota
hace 3 semanas
Bogota, Colombia Sitel A tiempo completo**Customer Service Representative Bogota**: - Req ID#: 369960- Bogota, Bogotá - Calle 166, CO- Job Description: **About Us**: Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative...
-
Customer Service Representative Inglés 80
hace 2 semanas
Bogota, Colombia Teleperformance Colombia A tiempo completoCustomer Service Associate This offer applies just for feople who LIVE in MEDELLIN.Why TP?With a presence in more than 91 countries, we are the industry leader! Great Place to Work has certified us as one of the best companies to work in the country and the world. We dont stop innovating, and we always go beyond.Are you ready to work with the TOP...
-
Customer Service Representative Inglés 80
hace 3 semanas
Bogota, Colombia Teleperformance Colombia A tiempo completoCustomer Service Associate Why TP? With a presence in more than 91 countries, we are the industry leader! Great Place to Work has certified us as one of the best companies to work in the country and the world. We dont stop innovating, and we always go beyond.Are you ready to work with the TOP team?ResponsabilitiesWhat youll do as a Customer Service...
-
Customer Service Representative Inglés 80
hace 3 semanas
Bogota, Colombia Teleperformance Colombia A tiempo completoCustomer Service Associate This offer applies just for feople who LIVE in MEDELLIN. Why TP? With a presence in more than 91 countries, we are the industry leader! Great Place to Work has certified us as one of the best companies to work in the country and the world. We dont stop innovating, and we always go beyond.Are you ready to work with the TOP...
