Jr Customer Service Associate
hace 4 semanas
**Descripción de la empresa**
- ** Ubicación: Bogotá, Colombia**:
- ** Modalidad: Híbrida**
**Descripción del empleo** Acerca del rol**
El Jr Customer Service Associate será responsable de ofrecer servicio a nuestros clientes, asegurando que todas sus consultas y solicitudes se gestionen de manera eficiente utilizando las plataformas adecuadas de NielsenIQ.
El trabajo se centrará en el soporte al cliente a través de CSO/MSD para la clasificación de tareas y la resolución de solicitudes de clientes para impulsar una experiência satisfactoria con actualizaciones y respuestas oportunas y precisas.
**Responsabilidades**
- Dominio de los procesos y metodologías de NIQ, desempeñando un papel activo en la mejora de la satisfacción del cliente.
- Responsable de garantizar la entrada de tickets y el análisis adecuados antes de la transferencia a los equipos de operaciones.
- Mantener comunicación continua y apoyo con los equipos de operaciones, para evitar retrasos y garantizar la calidad en las respuestas.
- Asegurar soporte óptimo y solución de consultas y/o solicitudes de clientes mediante el seguimiento de acciones para ofrecer una comunicación efectiva.
- Proponer automatización de procesos o mejoras utilizando herramientas como Power BI / R / Python / Excel Macros y explorar la posibilidad de implementar IA (Inteligencia Artificial) / ML (Aprendizaje Automático).
- Colaboración con equipos de operaciones y comerciales según Job Aids y el Diseño de Procesos definidos.
- Cumplimiento de KPIs de rendimiento para mejorar la calidad del desempeño (transferencias y respuestas a tiempo) y mantener la disciplina laboral.
**Acerca de ti**
Un Jr Customer Service Associate exitoso gestiona consultas y solicitudes de diferentes clientes de NIQ. Es responsable de garantizar respuestas claras y precisas que resuelvan consultas y solicitudes sobre los servicios de NIQ Retail y Scantrack. Garantiza la entrada correcta, un análisis completo y actualizaciones frecuentes para lograr la mejor respuesta posible, asegurando una experiência eficiente para el cliente.
**Requisitos** Habilidades Técnicas**
- Licenciatura: Administración de Empresas/Analista, Matemáticas, Estadística, Economía o Ingeniería.
- De 6 meses a 1 año de experiência en áreas relacionadas.
- Experiência preferible utilizando R / Python, o IA / ML / RPA.
- Nível intermedio de inglés (escrito y conversacional) es una ventaja.
- Excelentes habilidades de escritura: ortografía, puntuación, gramática.
- Habilidades analíticas y cuantitativas elevadas.
- Habilidades de gestión de proyectos (ruta crítica, secuenciación de tareas, resolución de problemas, etc.).
**Habilidades Blandas**
- Capacidad para traducir detalles técnicos de diferentes contextos de clientes.
- Excelentes habilidades organizativas: cumplimiento de plazos y seguimientos.
- Precisión, proactividad y atención al detalle.
- Construcción de relaciones en equipos multiculturales.
- Capacidad para trabajar bajo presión y solicitar apoyo cuando sea necesario.
- Empatía y paciencia. Adaptabilidad para manejar situaciones frustrantes con clientes internos y externos.
- Habilidades analíticas y aptitud para datos y procesos operativos.
**Información adicional** ¿Qué hay para ti?**
- Paquete de compensación competitivo.
- Programas de mentoría.
- Comités para el desarrollo de habilidades blandas y expandisión de tu red de trabajo.
- Aprendizaje y crecimiento continuo.
- Paquetes de seguro local.
... y más
**About NIQ**
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.
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**Our commitment to Diversity, Equity, and Inclusion**
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
- NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process._
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