Jr Customer Service Associate

hace 2 semanas

Bogota, Colombia NielsenIQ A tiempo completo

**Job Description**:
**About the Job**

The Jr Customer Service Associate will be responsible for offering service to the Issue Management team. The job will focus on developing coverage of level 1 and 2 (using established coverage global playbook) to ensure accurate and timely input. This person will be able to support other associates and manage complex analysis.

**Responsibilities**
- Responsible for ensuring a clean input from client shipments data to guarantee an appropriate analysis against NielsenIQ information.
- Maintain continuous communication and support with Issue Management local team, to avoid misunderstandings, delays, and guarantee quality in the analysis, working in partnership with them.
- Adhere to Performance KPIs (Key Performance Indicators) to improve quality performances and maintain work discipline.
- Ability to manage complex and multiple databases.
- Analysis: ability to interpret and inter-relate variables to obtain accurate insights from data
- Develop expertise on NIQ methodologies, global coverage playbook and local FMCG dynamic.

**Qualifications**:
Hard Skils
- Bachelor's or technical Degree with preference in Business Administration/ Analyst, Mathematics, Statistics, Economics; or Bachelor Engineers.
- Experience: Recently graduated or **1 year experience maximum**:

- Excel advanced level (macros desirable).
- English advanced level

Soft Skills
- Analytical skills and aptitude for database management are highly important. Statistics knowledge will be preferred.
- Excellent organizational skills, meeting deadlines and follow-ups.
- Project management aptitude (critical path, task sequencing, problem solving, etc.)
- Skew towards accuracy, pro activity, and attention to detail.
- Propose process automation or improvements using tools like R/ Python / Power Query

Additional Information
- Comprehensive compensation package
- Flexible work environment
- Hybrid work model
- Career Development Tailored to NielsenIQ Roles
- Access to NIQ learning content and social communities
- Mentoring programs

..... and much more

REFID365495

**About NIQ**

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.

Want to keep up with the latest updates on our business and #LifeAtNIQ? Follow us on: LinkedIn | Instagram | Twitter | Facebook

**Our commitment to Diversity, Equity, and Inclusion**

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
- NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process._

  • Jr Customer Service Associate

    hace 3 semanas

    Bogota, Colombia NielsenIQ A tiempo completo

    Company Description - ** Location: Bogotá**: - ** Schedule: Hybrid**: - ** Reference ID: REFID696847** **Job Description**: **About the job** The Jr Customer Service Associate will be responsible for offering service to our clients, ensuring all customer inquiries and queries are turned around efficiently using the proper NielsenIQ platforms. The job...

  • Jr Customer Service Associate

    hace 3 semanas

    Bogota, Colombia NielsenIQ A tiempo completo

    Company Description - ** Location: Bogotá**: - ** Schedule: Hybrid**: - ** REF30339C** **Job Description**: **About the job** The Jr Customer Service Associate will be responsible for offering service to our clients, ensuring all customer inquiries and queries are turned around efficiently using the proper NielsenIQ platforms. The job will focus on...

  • Jr Customer Service Associate

    hace 2 semanas

    Bogota, Colombia NielsenIQ A tiempo completo

    Company Description - ** Location: Bogotá**: - ** Schedule: Hybrid**: - ** Reference ID: REFID696722** **Job Description**: **About the job** The Jr Customer Service Associate will be responsible for offering service to our clients, ensuring all customer inquiries and queries are turned around efficiently using the proper NielsenIQ platforms. The job...

  • Jr Customer Service Associate

    hace 4 semanas

    Bogota, Colombia NielsenIQ A tiempo completo

    **Descripción de la empresa** - ** Ubicación: Bogotá, Colombia**: - ** Modalidad: Híbrida**: - ** REFID773545** **Descripción del empleo** Acerca del rol** El Jr Customer Service Associate será responsable de ofrecer servicio a nuestros clientes, asegurando que todas sus consultas y solicitudes se gestionen de manera eficiente utilizando las...

  • Jr Customer Service Associate

    hace 4 semanas

    Bogota, Colombia NielsenIQ A tiempo completo

    **Descripción de la empresa** - ** Ubicación: Bogotá, Colombia**: - ** Modalidad: Híbrida** **Descripción del empleo** Acerca del rol** El Jr Customer Service Associate será responsable de ofrecer servicio a nuestros clientes, asegurando que todas sus consultas y solicitudes se gestionen de manera eficiente utilizando las plataformas adecuadas de...

  • Especialista Jr Customer Service

    hace 4 días

    Bogota, Colombia Kenvue A tiempo completo

    **ESPECIALISTA JR CUSTOMER SERVICE**-2307008883W Description **CUSTOMER SERVICE JR SPECIALIST** Kenvue está en búsqueda de un/una Customer Service Jr Specialist. Esta posición reporta a Líder Sr de Servicio al Cliente y está ubicada en Bogotá, Colombia. **¿Quiénes somos?** En Kenvue, parte de la familia de empresas de Johnson & Johnson (Kenvue),...

  • Full Customer Service Associate

    hace 3 semanas

    Bogota, Colombia NielsenIQ A tiempo completo

    Company Description - ** Location: Bogotá**: - ** Schedule: Hybrid**: - ** REF30339C** **Job Description**: **About the job** The Jr Customer Service Associate will be responsible for offering service to our clients, ensuring all customer inquiries and queries are turned around efficiently using the proper NielsenIQ platforms. The job will focus on...

  • Customer Service Associate

    hace 3 días

    Bogota, Colombia Teleperformance Colombia A tiempo completo

    ResponsabilidadesWhat you’ll do as a Customer Service Associate?- Respond to all customer inquiries. Provide excellent customer service by being a good listener - Work with confidential customer information, while treating it sensitively - Aim to resolve issues on the first interaction by being proactive, patient, and understanding.RequisitosWho are you?-...

  • Customer Service Associate

    hace 2 semanas

    Bogota, Colombia NielsenIQ A tiempo completo

    Company Description - ** Location: Bogotá**: - ** Schedule: Hybrid**: - ** Reference ID: REFID536248** **Job Description**: **About the Job** The Customer Service Associate will be responsible for offering service to our clients, ensuring all customer inquiries and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job...

  • Customer Service Associate Bogotá North Point

    hace 2 semanas

    Bogota, Colombia Teleperformance Colombia A tiempo completo

    ResponsabilidadesWhat youll do as a Customer Service Associate?- Respond to all customer inquiries. Provide excellent customer service by being a good listener - Work with confidential customer information, while treating it sensitively - Aim to resolve issues on the first interaction by being proactive, patient, and understanding.RequisitosWho are you?- An...

  • Customer Service Associate

    hace 4 días

    Bogota, Colombia Teleperformance Colombia A tiempo completo

    ResponsabilidadesWhat you’ll do as a Customer Service Associate?- Respond to all customer inquiries. Provide excellent customer service by being a good listener - Work with confidential customer information, while treating it sensitively - Aim to resolve issues on the first interaction by being proactive, patient, and understanding.RequisitosWho are you?-...

  • Customer Service Associate

    hace 3 semanas

    Bogota, Colombia NielsenIQ A tiempo completo

    **Job Description**: Customer Service Associate will be responsible of offering service to Issue Management team. The job will focus on developing coverage of level 1 and 2 (using established coverage global playbook) in order to assure an accurate and timely input. She/he will have to coordinate other associates and manage more complex...

  • Customer Service Associate

    hace 3 semanas

    Bogota, Colombia NielsenIQ A tiempo completo

    **Job Description**: Customer Service Associate will be responsible for offering service to Issue Management team. The job will focus on developing coverage of level 1 and 2 (using established coverage global playbook) to ensure accurate and timely input. She/he will have to coordinate other associates and manage more complex...

  • Customer Service Associate

    hace 3 semanas

    Bogota, Colombia NielsenIQ A tiempo completo

    **Job Description**: Customer Service Associate will be responsible for offering service to Issue Management team. The job will focus on developing coverage of level 1 and 2 (using established coverage global playbook) to ensure accurate and timely input. She/he will have to coordinate other associates and manage more complex...

  • Especialista Jr Customer Service

    hace 3 semanas

    Bogota, Colombia Kenvue A tiempo completo

    **ESPECIALISTA JR CUSTOMER SERVICE**-2307001479W Description **Johnson & Johnson New Planned Consumer Health Company,** based in Skillman, N.J., is one of the world's largest consumer health and personal care products company. Our consumer companies produce many of the world's most trusted brands, among them JOHNSON'S® Baby, BAND-AID®, NEUTROGENA®,...

  • Customer Service Representative Bogota

    hace 3 semanas

    Bogota, Colombia Sitel A tiempo completo

    **Customer Service Representative Bogota**: - Req ID#: 369960- Bogota, Bogotá - Calle 166, CO- Job Description: **About Us**: Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative...

  • Customer Service Representative Inglés 80

    hace 2 semanas

    Bogota, Colombia Teleperformance Colombia A tiempo completo

    Customer Service Associate This offer applies just for feople who LIVE in MEDELLIN.Why TP?With a presence in more than 91 countries, we are the industry leader! Great Place to Work has certified us as one of the best companies to work in the country and the world. We dont stop innovating, and we always go beyond.Are you ready to work with the TOP...

  • Customer Service Representative Inglés 80

    hace 3 semanas

    Bogota, Colombia Teleperformance Colombia A tiempo completo

    Customer Service Associate Why TP? With a presence in more than 91 countries, we are the industry leader! Great Place to Work has certified us as one of the best companies to work in the country and the world. We dont stop innovating, and we always go beyond.Are you ready to work with the TOP team?ResponsabilitiesWhat youll do as a Customer Service...

  • Customer Service Representative Inglés 80

    hace 3 semanas

    Bogota, Colombia Teleperformance Colombia A tiempo completo

    Customer Service Associate This offer applies just for feople who LIVE in MEDELLIN. Why TP? With a presence in more than 91 countries, we are the industry leader! Great Place to Work has certified us as one of the best companies to work in the country and the world. We dont stop innovating, and we always go beyond.Are you ready to work with the TOP...

  • Customer Service Representative

    hace 4 semanas

    Bogota, Colombia Logiflex Inc A tiempo completo

    Our company provides drayage services in the Houston and Chicago regions, and we are seeking a Customer Service Representative to join our team. This position entails delivering operational customer service support to our key customers. The role requires surpassing customer expectations by addressing issues, accurately inputting orders into the TMS system,...