Customer Service Associate

hace 3 semanas

Bogota, Colombia NielsenIQ A tiempo completo

**Job Description**:
Customer Service Associate will be responsible of offering service to Issue Management team. The job will focus on developing coverage of level 1 and 2 (using established coverage global playbook) in order to assure an accurate and timely input. She/he will have to coordinate other associates and manage more complex analysis.

**Responsibilities**
- Expert on NIQ methodologies, global coverage playbook and local FMCG dynamic.
- Responsible for ensuring a clean input from client shipments data to guarantee an appropriate analysis against NielsenIQ information.
- Maintain continuous communication and support with Issue Management local team, to avoid misunderstandings, delays and guarantee quality in the analysis, working in partnership with them.
- Adhere to Performance KPIs to improve quality performances and maintain work discipline.
- Ability to manage complex and multiple databases.
- Analysis: ability to interpret and inter-relate variables to obtain accurate insights from data
- Play a coaching role with junior associates, helping them achieve accurate analysis and spread knowledge in a collaborative atmosphere.

**Qualifications**:

- Bachelor's or technical Degree with preference on Business Administration/ Analyst, Mathematics, Statistics, Economics; or Bachelor Engineers
- 2-5 years of experience in related areas
- Excel and macros expertise is mandatory.
- Analytical skills and aptitude for database management is highly important. Statistics knowledge will be preferred.
- Excellent organizational skills, meeting deadlines and follow-ups.
- Project management aptitude (critical path, task sequencing, problem solving, etc.)
- Skew towards accuracy, pro activity and attention to detail.
- English language proficiency is not mandatory, although it is desirable: writing and verbal (Intermediate)
- Desirable: Propose process automation or improvements using tools like Power BI / R/ Python and exploring the possibility of implementing AI (Artificial Intelligence) /ML (Machine Learning).
- Ability to coodinate, organize and influence associates.

Additional Information

**About NielsenIQ**

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

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**Our commitment to Diversity, Equity, and Inclusion**

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

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