Bilingual Supervisor
hace 2 semanas
Iterum Connections is on the lookout for our next bilingual supervisor for one of our awesome airline accounts, offering fantastic benefits.
What You’ll Do:
- Lead the Team: Organize and guide the team to hit our goals, bring in fresh strategies, keep the team motivated, and handle questions and complaints like a pro.
- Support Clients: Be the go-to person for clients, solve their issues quickly, and make sure they're happy.
- Train and Develop: Coach customer service reps, share your expertise, and help the team grow their skills.
- Evaluate Performance: Keep an eye on agent performance, give feedback, and create action plans to boost their game.
- Improve Operations: Spot what needs fixing, suggest improvements, and streamline processes.
- Analyze and Report: Dive into data, prepare reports, and make smart, data-driven decisions.
- Ensure Compliance: Make sure everyone’s following company policies and know the product or service inside out.
- Motivate and Provide Feedback: Keep the team pumped and give constructive feedback to up their performance and sales.
What You Need:
- Education: High school diploma.
- Experience: At least 1 year as an operations supervisor in a BPO.
- Communication Skills: Top-notch communication skills.
- Language: B2 english level.
- Availability: Ready to work between 5am and 12pm with a fixed schedule within that timeframe.
- Technical Skills: Great with the full Office suite.
- Teamwork and Stress Management: Excellent at managing a team and staying cool under pressure.
What We Offer:
- Competitive Salary: $3,200,000.
- Awesome Benefits: Over 72 benefits.
- Growth Opportunities: Lots of room to grow.
- Stable Employment: Indefinite-term contract directly with us.
FECHA DE INGRESO: 2 DE JULIO
Tipo de puesto: Tiempo completo, Indefinido
Sueldo: $320.000.000 al mes
Pregunta(s) de postulación:
- Do you have more than 12 months of experiencie working as a Call center Supervisor?
- Are you available full-time and able to work in person at our offices on Avenida 26, near Portal el Dorado?
- Do you have availability to work between 5am and 12pm, as well as night shifts?
Fecha límite para postularse: 26/06/2024
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