Customer Support Assistant

hace 6 meses


Bogota, Colombia Directa24 A tiempo completo

**Job title: Customer Support Assistant**

**D24** is a payment processing company whose goal is to supply payment solutions in LATAM, APAC & EMEA. We enable companies from all over the world to sell their products and/or services online to end consumers who wish to pay with local payment methods.

We act as a payment service provider for multinational companies targeting customers in Latin America and other emerging markets.

**What you will be doing**:

- Analyze their cases and give them a solution.
- Be the contact between our clients and the company.
- Ticket Resolution - E-mail.
- Identify, escalate and solve technical problems together with the IT team.
- Be the point of reference during the night shift.

**Requirements**:

- Proven working experience as a Customer Support Agent (call center environment is a plus).
- Bachelor’s degree preferably.
- Excel skills - intermediate.
- High attention to detail and excellent analytical skills.
- Proactive, teamwork, and service oriented attitude.
- Ability to work under pressure.
- Portuguese is a plus.

**What we offer**:

- A global environment with teammates living around the world
- Opportunities in a fast-paced growing company

At Directa24, everything starts with our values,

Be Direct: we are direct and genuine in all situations

Be Owner: we treat the issues as true owners being accountable for the results

Be Curious: we always ask ourselves what we can do better without settling with the status quo

Be Hero Leader: lead by example, inspire and influence beyond formal roles. There are no borders between areas or roles to generate impact.

Take risks: we take controlled risks with courage and without fear of being paralyzed by error

Are you a DOER? Come and join the best company

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