HR Business Solution Manager

hace 4 meses

Bogota, Colombia Johnson & Johnson A tiempo completo

Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.

When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.

This is a Cross-Sector role. Learn more about our Sectors:
At Johnson & Johnson MedTech, we unleash diverse healthcare expertise, purposeful technology, and a passion for people to transform the future of medical intervention and empower everyone to live their best life possible. For more than a century, we have driven breakthrough scientific innovation to address unmet needs and reimagine health. In surgery, orthopedics, vision, and interventional solutions, we continue to help save lives and create a future where healthcare solutions are smarter, less invasive, and more personalized.

**We are searching for the best talent for HR Business Solution Manager to be Bogotá**

**Purpose**:The Manager, Business Solutions Americas will play a key role in managing and coordinating people experience operations solutions for complex business transformation scenarios, initiatives, and events for their region. This role will be the “single point of contact” (SPOC) for interactions between the assigned business sector/s and geographical scope and the People Experience Operations team. Will work collaboratively with HR customers, the Regional Hub/s, Contact Center, and other GSHR teams to help orchestrate and enable seamless execution of business transformation events and end-to-end employee experience processes.

**You will be responsible for**:
**Business engagement, stakeholder management and customer experience**
- Proactive stakeholder management to promote adoption of Business Solutions Group taxonomy and services and identify any business needs in relation to PXO services listening to the voice of the customer.
- Serve as contact point for senior leadership & BUHR for escalations and special projects that may be related, but not limited to transformations, restructuring or acquisitions and divestitures within their business sector/s.
- Maintain close relationships with BUHR, CS, and other GS functions to ensure tight integration and harmonious ways of working as part of the wider HR operating model.
- Partner closely with Regional People Experience Operations, Contact Center, and other HR teams on employee experience improvements.
- Work and collaborate across and in conjunction with other GSHR Service Delivery Lines to orchestrate the delivery of services to the business.
- Proactively gain feedback from the business, employees, and managers to identify process improvement opportunities.
- Provide feedback to the other Regional People Experience Operations and HR teams about challenges and opportunities to enable seamless employee experiences.

**Operations management**
- Handle case escalations and/or complex cases by orchestrating across teams and ensuring responsible parties manage and solve them in a timely manner and with the highest quality.
- Gather insights on operational data for the region/sector supported to share with respective delivery teams to identify and implement interventions to meet SLA targets.
- Ensure adherence to local HR policies and legal/compliance requirements. Enforcing sensitivity and confidentiality with employee personal data.

**Project management**
- Identify and propose continuous improvement opportunities to enhance delivery of services by reviewing operational processes and listening to the voice of the customer.
- Drive improvements on user experience, effectiveness, and efficiency in the area of responsibility.
- Participate in Global/Regional HR and People Experience Operations projects and drive the execution of those projects as required.
- Participate on transition of work and drive change management as necessary.

**Qualifications**:

- 6-8 years progressive HR experience, with experience in a management role
- Languages skills: English (fluent) / Portuguese (preferred)
- Ability to establish strong relationships and influence key stakeholders in a diverse, multinational environment (both with common and diverse interests)
- Demonstrates customer orientation and customer service skills
- Strong track record of leading and/or collaborating with cross functional services teams or HR teams
- Sense of urgency and ability to balance priorities
- Ability to problem solve service delivery issues and manage stakeholders
- Ability to be a regional leader with understanding of local country nuances
- Innovative and continuous improvement mindset
- Ability to successfully manage change, be flexible and adapt to a fast and changing environment.

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