Trilingual Front Office Specialist HR Services
hace 3 semanas
**Descripción empresa**:
TRABAJAMOS CADA DÍA PARA SER UN PROVEEDOR COMPLETO PARA EL CUIDADO DE LA SALUD.
En B. Braun desarrollamos soluciones eficientes y buenas prácticas para el cuidado de la salud gracias a un diálogo constructivo con nuestros clientes y colaboradores.
A través de una estrecha relación y cooperación con los profesionales de la salud combinamos nuestros servicios y productos para ofrecer soluciones inteligentes y eficientes que cubran terapias completas y nos permitan seguir creciendo juntos.
**Misión del cargo**:
Acts as initial entry for all employees, administers incoming queries, provides HR information and performs transactional tasks.
**Funciones del cargo**:
First point of contact for managers and employees for all HR transaction-related queries.
Takes ownership of the resolution of callers’ issues, giving guidance & solving problems as the first point of contact whenever possible, refers issues to the HR Back-Office (Specialists) when unable to resolve them personally.
Ensures that all queries are logged using the enquiry management tool.
To update the HR database with employee details/amendments.
Handles general inquiries, supported by answers to predefined questions.
Provides administrative support.
Provides process expertise and identifies improvement potential in order to increase efficiency and customer satisfaction.
Supports training of new agents.
Provides timely, accurate and value-adding answers to complex HR-related local or global queries from employees and business managers.
Ensures contact with Strategic / Regional Experts to develop and maintain a detailed knowledge of the designated processes and policies for the countries / business stream / globally covered.
Responsible for handling the WFA processes including but not limited to: maintaining employee data and files according to country regulations, and preparation/creation of documents and templates.
Manages data related processes and reviews documentation regarding but not limited to: transfers, offboarding, change requests, job/work changes, leave of absence, end of assignments, terminations.
Performs ad hoc reporting as needed.
Delivers country-specific / business stream / global specific training to front office.
Shares information with relevant colleagues (e.g. Front Office, Teamlead).
Interprets policy and solves problems.
Supports training of new agents.
Proactively involved in cross-departmental teams and projects.
**Requisitos**:
Bachelor Degree or student in the last semesters of university.
Fluent English (B2 level), Portuguese (B2 level).
1 or 2 year as HR Front office / Customer service experience required (SSC experience desirable)
HR experience required, preferable as Workforce Admin area of expertise (SSC experience desirable)
**Condiciones oferta**:
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