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Client Engagement Manager
hace 4 semanas
Job Description:
Name of the role: Client Engagement Manager
Location: Bogotá, Colombia
Type of contract: Permanent
Purpose
To improve underlying process performance and service delivery for all Global Business Operations Bogota
Accountabilities
Effective service performance management through KPIs. Support markets with any escalations required withing GBO Upscaled resources for relationship management (incl. business development)., having GBO single approach (across towers). Robust structure and cadence of effective and meaningful meetings. Clear and comprehensive escalation structures. Customer satisfaction measurement and analysis
Critical Finance Capabilities- Project Management- Finance processes- Stakeholder management- System Tools & Technologies
Qualifications / experience
- Qualified finance professional, specific experience and expertise in working in a Fast-Moving Consumer Goods environment
- Strong Financial experience at an operational level in general finance.
- Project and Change management experience is desirable
- Great process improvement and change management skills
- Flexibility for adopting to change with positive attitude and relevant experience in change management
- Experience with data management/manipulation and technology/automation implementation is desirable
- Ability to align multiple stakeholders effectively, strong communication skills
Worker Type:
Regular
Primary Location:
Bogota - EOB
Additional Locations:
Job Posting Start Date:
2024-06-06
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