Operations Manager

hace 2 días

Bogota, Colombia Go2 A tiempo completo

**Operations (Engagement) Manager**

**Title: Engagement Manager**

**Department: Engage**

**Reports to: Engage Lead**

If you’re seeing this, you’re probably an experienced Operations Manager. To avoid starting our relationship with a lie, we’d like to confess that the title of this role is actually “Engagement Manager.” And although the skillset of an EM and an OM are very similar, and we’ve found that OMs and SOMs have a great foundation to be successful in this role, the way that you’ll interact with clients (we call them partners) and agents (we call them teammates) is very different. And you’ll either love it (and probably be a great fit) or hate it (it’s ok, we’re not for everyone).

As an Engagement Manager, your main responsibility will be building and maintaining strong relationships with both teammates and partners, helping them succeed TOGETHER. In this role, partners are not your superiors and teammates are not subordinates; instead, you'll use your expertise in coaching, communication, and problem-solving to facilitate open dialogue, align objectives, and foster a collaborative environment where both parties work together effectively, supporting each other in achieving their individual goals.

**Position Summary**:
The Engagement Manager (EM) is responsible for building and maintaining strong relationships with members, ensuring their satisfaction and success. Both partners (clients) and teammates (agents) are considered “members” of the Go2 ecosystem. EMs work closely with members to set and achieve goals, provide coaching and support, and address any challenges or issues that may arise. The EM plays a vital role in driving member engagement and contributing to the organization's overall success.

**Principal Duties and Responsibilities**:
Build and maintain strong relationships with members, fostering trust and collaboration through regularly scheduled meetings.

Work with members to set and achieve SMART goals, providing coaching and support throughout the process.

Be invested in the growth and development of teammates by identifying skill and behavioral development opportunities.

Identify and address any challenges or issues that may arise in the user relationship, collaborating with other departments as needed

Ensure partners see value and are satisfied with teammates’ performance and contributions, using data and metrics to identify opportunities for improvement and growth with their assigned teammates

Monitor teammate progress, using data, metrics and contributions to identify opportunities for improvement and growth through regularly scheduled performance reviews.

Participate in regular 1:1 meetings with the Engage Lead to discuss progress, set goals, and receive support and guidance

Contribute to the development and implementation of strategies to improve efficiency and productivity within the Engage department

Maintain up-to-date knowledge of coaching techniques, tools, industry trends, and user needs to ensure the highest quality of support is provided

**Knowledge, Skills, and Abilities**:
Knowledge:

- Coaching techniques and best practices
- Understanding of member needs and goals
- Familiarity with industry trends and developments

**Skills**:

- Strong communication (both verbal and written)
- Active listening and empathy
- Problem-solving and critical thinking

Abilities:

- Relationship building and management
- Adaptability and flexibility
- Ability to work independently and as part of a team

**What Does Success Look Like**:
A successful Engagement Manager effectively supports their members in setting and achieving their goals, resulting in high levels of member engagement and satisfaction. They proactively identify and address any challenges or issues and continuously seek opportunities for improvement and growth. They maintain strong relationships with their members and collaborate effectively with their colleagues and Engage Leads. The success of an Engagement Managers can be measured through:

- Member satisfaction and engagement levels
- Achievement of member goals and milestones
- Retention of members
- Positive feedback from members, partners, and teammates
- Contributions to the overall success and growth of the organization

**Salary**: $10,000,000 - $15,000,000 per month

Application Question(s):

- As you can probably tell from the job description, Go2 is very different in approach and culture from your typical BPO or call center setup. Why do you feel that we're a good fit for you, and you are a good fit for us?

  • Operations Manager

    hace 3 semanas

    Bogota, Colombia TaskUS A tiempo completo

    **Job Description: Operations Manager** What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we...

  • Operations Manager

    hace 1 semana

    Bogota, Colombia Sagan A tiempo completo

    **Position: Operations Manager** **Location**:Remote (CST Timezone) **Work Schedule**: Monday - Friday, 9 AM - 5 PM (CST) **Role Overview**: As Operations Manager, you will play a pivotal role in overseeing our day-to-day operations. You will be instrumental in measuring team performance, managing external vendors and projects, and problem-solving...

  • Operations Manager

    hace 1 semana

    Bogota, Colombia BCD Travel Corporate A tiempo completo

    Senior Operations Manager The Senior Manager - Operations is responsible for the overall management and performance of a large travel operation or multiple operations including operational performance, client servicing and retention, employee management and budgetary and cost management. This person ensures all operational goals are met consistently. This...

  • Digital Operations Manager

    hace 3 semanas

    Bogota, Colombia Advanced Digital Media Services, Inc. A tiempo completo

    **Job Role**:Operations Manager **Job Type**:Management The **Digital Operations Manager** is responsible for the efficient and effective execution of digital marketing services. This role involves coordinating, managing, and optimizing various operational processes to ensure the highest level of service delivery to our clients. The Digital Operations...

  • Operations Manager

    hace 2 meses

    Bogota, Colombia IntouchCX A tiempo completo

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Operations Manager

    hace 4 semanas

    Bogota, Colombia IntouchCX A tiempo completo

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Operations Support Manager

    hace 1 semana

    Bogota, Colombia Sterlington, PLLC A tiempo completo

    Operations Support Manager (Remote) **Contract**: Full time **This position is open to South America, all countries included.** **Description**: A well-established and growing international law firm is looking for an Operations Support Manager to support our growing team. We are seeking a dynamic person with a passion for entrepreneurship and...

  • Sales Operations Manager

    hace 3 semanas

    Bogota, Colombia Juniper Networks A tiempo completo

    **Sales Operations Manager** **Hybrid Role from Bogota, Colombia** The Inside Service Operations Manager plays a pivotal role within the Juniper Service sales team, overseeing the team's operations to proactively renew expiring service and subscription contracts. This position encompasses both leadership and operational responsibilities, with a primary...

  • Operations Manager

    hace 4 semanas

    Bogota, Colombia HH Global A tiempo completo

    **OPERATIONS MANAGER** The Operations Manager leads the evaluation and implementation of business guidelines and strategies, acts as a bridge between the LAC client account team, supporting the Account Directors and Regional Account Director to achieve operational goals within their Region. The Operations Manager also works closely with department heads...

  • Operations Manager

    hace 2 semanas

    Bogota, Colombia Continuum Global Solutions A tiempo completo

    Bogotá, Bogotá D.C., CO, 111611**Description**: - At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our...

  • Demand Operations Manager

    hace 3 semanas

    Bogota, Colombia Anthology, Inc. A tiempo completo

    Demand Operations Manager Remote - Colombia *ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED* The Opportunity: Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can...

  • Finance and Operations Manager

    hace 3 semanas

    Bogota, Colombia Palladium Group, Inc. A tiempo completo

    **Finance and Operations Manager - Territorios Forestales Sostenibles** **Project Overview and Role**: **Primary Duties and Responsibilities**: Palladium is seeking a Finance and Operations Manager with experience managing international development programme finances, including for the FCDO. The individual must also have the skill set to support the...

  • Operations Manager

    hace 3 semanas

    Bogota, Colombia Sagan A tiempo completo

    **Job Title: Operations Manager - Latam** **Location**:Remote (EST Timezone) **Working Schedule**: Monday - Friday, 9 AM to 6 PM EST At our organization, we buy and improve companies, helping them grow and succeed. We need an Operations Manager who is quick, detail-focused, and good at handling many tasks at once. This role is perfect for someone who...

  • Regional Operations Manager

    hace 4 semanas

    Bogota, Colombia Wood Plc A tiempo completo

    Overview / Responsibilities: Wood is seeking a passionate and dynamic **Regional Operations Manager** to lead, direct and coordinate all the strategy, sales operations and administrative functions related to the Process & Chemicals end market (in principle) within Technical Consulting (TC) Americas in support of positioning the overall Wood Consulting...

  • Regional Operations Manager

    hace 4 semanas

    Bogota, Colombia Wood Plc A tiempo completo

    Descripción general / **Responsabilidades**: Wood is seeking a passionate and dynamic **Regional Operations Manager** to lead, direct and coordinate all the strategy, sales operations and administrative functions related to the Process & Chemicals end market (in principle) within Technical Consulting (TC) Americas in support of positioning the overall Wood...

  • Community Operations Manager

    hace 2 semanas

    Bogota, Colombia Sagan A tiempo completo

    **Job Position: Community Operations Manager** **Location**: Remote (EST Timezone) **Work Schedule**: Monday-Friday (EST) Join Our Team as a Community Operations Coordinator! Are you passionate about virtual communities and entrepreneurship? Do you thrive in a remote-friendly, collaborative environment? We're seeking a dynamic and self-motivated Community...

  • Operations Manager

    hace 4 semanas

    Bogota, Colombia bet365 A tiempo completo

    **Overview**: **Operations**: **Full Time**: **Closes 07/04/23**: **Bogotá**: **Full Time**: **Closes 07/04/23**: **Who we are looking for**: An experienced Operations Manager who will be responsible for driving excellent service and operations standard for customers who contact us in relation to their bet365 accounts. Reporting to and working alongside...

  • Operations Manager

    hace 3 semanas

    Bogota, Colombia Sophilabs A tiempo completo

    ⭐️**Operations Manager** We exist to help companies fulfill their purpose and create a meaningful positive impact. **Sophilabs** was founded back in 2012 with a clear vision in mind: to build software for outstanding companies seeking perfectionist teams. As we move forward, we continue to stress the importance of growing and improving ourselves to...

  • Operations Manager

    hace 2 días

    Bogota, Colombia UBIQUITY A tiempo completo

    Let's tomorrow, together. At Ubiquity, we live by the mantra head, heart, and hustle. _Head_ because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. _Heart_ because we are always gracious with our time, our collaboration, and with one another. And _Hustle_ because we have grit,...

  • Studio Operations Manager

    hace 4 semanas

    Bogota, Colombia Electronic Arts A tiempo completo

    At Electronic Arts, we exist to Inspire the World to Play. We create amazing experiences for our players everywhere and we consider our players’ experiences first in everything we do. Creating transformational experiences requires constant innovation and brilliant, passionate people. We are developing extraordinary new game experiences by bringing together...