Key Account Manager

hace 7 meses

Cali, Colombia Adcomm-MDU A tiempo completo

Adcomm MDU SAS is looking for an Account Manager to join our team in our Cali office. This person will operate as the lead on all critical business accounts. The focus of this vital role is to manage the relationship with the client by creating a positive working relationship. The Account Manager is responsible for addressing client issues and responding to inquiries.

**Responsibilities**:

- ** Customer account management** - Take full ownership of customer accounts, encompassing the development of new business opportunities. Skillfully negotiate contracts and agreements to optimize profitability while maintaing a focus on building long-lasting client relationships.
- ** Collaborate cross-functionally** - Work closely with the sales team to achieve quotas while keeping clients satisfied and engaged with products and services.
- ** Ensure delivery to customers **- Facilitate the timely and successful delivery of solutions according to customer needs and objectives.
- ** Adaptable time management **- Demonstrate efficiency in time management, balancing the need for productivity with adaptability to dynamic schedules and evolving customer demands. Stay responsive to ensure customer needs are met promptly and effectively.

**Requirements**:

- Bachelor's degree in Business, Sales or related field
- Previous experience in account management
- Prior experience in the telecommunications industry preferred
- Strong verbal and written communications skills
- Excellent listening, negotiation, and presentation abilities
- Familiarity with CRM software preferred
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Advanced level of English (C1-C2)
- Availability to travel

**About Adcomm MDU**:
Adcomm MDU Services, LLC (“AMS”) is one of the fastest-growing Internet and Video Services providers for multi-tenant residential and commercial customers nationwide. The company owns and operates state-of-the-art fiber/wireless networks within each building which allows them to deliver reliable, guaranteed-speed Internet, Managed Wi-Fi, and Video Services to its customers under the “Celerity ” brand. In addition to its fiber internet offerings, AMS is partnered with major video providers to support customers with cost effective bulk video services.

The AMS management team has decades of experience operating in both the residential and commercial segment of the video markets. As a result, the team has deep pre-existing relationships and dealer agreements with major video providers, and streaming platforms.

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