Digital Customer Success Manager

hace 2 semanas

Medellín, Colombia The Alvi Group A tiempo completo

For this position, we expect you to be a tech-savvy professional with an in-depth understanding of how technology can help us achieve small business goals, particularly focusing on customer acquisition and retention. You should be methodical and have excellent time management skills. As a Digital Customer Success Manager, you should also use your communication skills to collaborate effectively with various teams. Ultimately, you should be able to manage and deliver Appnector’s client implementation projects’ digital lifecycle within quality, time and budget requirements.

**Responsibilities**:

- Provide end-to-end project management on client implementations/onboarding
- Scope project requirements and prepare budget
- Develop and maintain a detailed project plan and monitor progress
- Collaborate with internal and external teams/stakeholders to design, develop and implement digital projects
- Deliver projects on time ensuring quality standards are met
- Develop support documentation including risk logs and requirement specifications
- Develop, monitor and report on clients individualized success metrics
- Communicate with the team, ensure all stakeholders are on board and are accountable for delegated tasks
- Highlight potential risks or malfunctions and act proactively to resolve issues
- Seek opportunities for improvement and suggest new methods or streamlining processes for effectiveness and efficiencies
- Upsell, cross-sell and increase referrals by delivering a world class onboarding experience through a highly consultative and tailored approach
- Project completion timeline

1. Standard Mobile apps: 3-4 Weeks

2. Standard Ad Campaigns: 2 Weeks

3. Standard Marketing Automation Funnel Setup: 2 Weeks

4. Websites: 2-3 Weeks

a. Completion implies the project is ready for client training, post QA

**Requirements**:

- Proven work experience as a Digital Project Manager, ideally in the web/mobile app development and digital advertising space
- Hands-on experience with project management software, such as SmartSheet, Monday, Trello, Google Sheets, Etc.
- Familiarity with Content Management systems and/or HTML/CSS
- Understanding of SEO and Google Analytics
- Experience working with SMB owners to consultatively extract, understand and address business challenges
- Excellent organization and time management skills
- Communication and team management skills
- Experience and comfort taking on the challenge of an early-stage startup which requires wearing multiple hats

Culture Fit (Most Essential Element)
- If you are truly passionate about and love to solve business challenges through successfully implementing both proven and creative solutions, there’s a strong possibility that you’ll enjoy being part of our team
- You have a keen focus on doing whatever it takes to win for yourself, the client and the company
- If you are someone who is open-minded (willing to learn), analytical, diligent, entrepreneurial, ambitious, creative and most importantly fun, then our company culture wants you :)
- As a completely bootstrapped company that’s growing rapidly by helping small businesses realize their full digital potential, we are the perfect combination of meaningful work (pending it’s one of your passions), learning cutting-edge digital solutions and opportunity for growth.

**Experience**:

- Digital Marketing: 2 years (required)

**Language**:

- english (required)

  • Customer Success Manager – Colombia

    hace 4 semanas

    Medellín, Antioquia, Colombia Trellix A tiempo completo

    Enterprise Account Manager - ItalyCustomer Success Manager - Chile (Renewals)Senior Manager, Customer Success ManagementCustomer Success Manager - Colombia (Renewals)Software EngineerSenior Software EngineerEnterprise Account Manager - Saudi ArabiaSoftware Development EngineerSenior Customer Success ManagerCustomer Success Manager, French SpeakingCustomer...

  • Manager, Customer Success

    hace 2 semanas

    Medellín, Antioquia, Colombia Tipalti A tiempo completo

    **Customer Success Manager** We are looking for a talented **Customer Success Manager** to step onto a fintech unicorn rocketship! This is a unique opportunity to join a fast-growing organization and have a hand in expanding the Customer Success (CS) Team footprint. In this role, you will be responsible for growing and managing a team that will own the...

  • Customer Success Manager

    hace 1 semana

    Medellín, Colombia Osigu A tiempo completo

    The Customer Success Manager (CSM) will act as the primary point of contact for an assigned portfolio of strategic accounts, ensuring their success through tailored engagement, adoption of Osigu’s RCM solutions, and identification of opportunities for growth. The CSM will lead 360° account management, fostering client relationships, driving adoption, and...

  • Customer Success Manager

    hace 3 semanas

    Medellín, Antioquia, Colombia elev8 A tiempo completo

    Hiring: Customer Success Manager Position Summary: elev8.io is changing the game for Behavioral Health companies and is committed to helping our clientele close the gap between the millions suffering from addiction or mental health struggles.We are rapidly growing and are looking for a proactive, outspoken Customer Success Manager to serve as a strategic...

  • Customer Success Manager

    hace 4 días

    Medellín, Antioquia, Colombia elev8 A tiempo completo

    Hiring: Customer Success Manager Position Summary: elev8.io is changing the game for Behavioral Health companies and is committed to helping our clientele close the gap between the millions suffering from addiction or mental health struggles. We are rapidly growing and are looking for a proactive, outspoken Customer Success Manager to serve as a...

  • Customer Success Manager I

    hace 1 semana

    Medellín, Antioquia, Colombia Podium A tiempo completo

    At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been...

  • Success Partnerships Manager

    hace 4 días

    Medellín, Antioquia, Colombia elev8 A tiempo completo

    About This Opportunity:We are seeking a talented Customer Success Manager to join our dynamic team and contribute to the growth and success of our clients.Job Summary:This role involves developing and implementing customized strategies to enhance customer engagement and satisfaction, while also identifying opportunities for upselling and cross-selling.Key...

  • Customer Success Manager Northam

    hace 2 semanas

    Medellín, Antioquia, Colombia Virtuagym A tiempo completo

    As Virtuagym keeps on growing, we are now looking for a new face to complement our Customer Success team. **As Customer Success Manager**, you will be the first point of contact for our North American customers and manage their success! Will you join us in our quest to create a healthier and happier world? This is a **remote position (within Colombia)**,...

  • Customer Success Manager I

    hace 1 semana

    Medellín, Antioquia, Colombia Podium A tiempo completo

    At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been...

  • Digital Customer Success Manager

    hace 2 semanas

    Medellín, Antioquia, Colombia The Alvi Group A tiempo completo

    Job brief **Responsibilities**: - Provide end-to-end project management on client implementations/onboarding - Scope project requirements and prepare budget - Develop and maintain a detailed project plan and monitor progress - Collaborate with internal and external teams/stakeholders to design, develop and implement digital projects - Deliver projects on...

  • Customer Service Representative English-Speaking

    hace 1 semana

    Medellín, Antioquia, Colombia Digital Customer Care Company A tiempo completo

    Remote job.Start right away.Looking for a varied remote agent role within an innovative global business?Able to speak English?Then we're looking for youDigital Customer Care Company in Amsterdam, The Netherlands, is looking for people with a high level of English for the position of Customer Service Agent.Our story (the short version) Since our creation in...

  • Customer Success Onboarding Project Manager

    hace 4 semanas

    Medellín, Colombia Odiseacultura A tiempo completo

    Customer Success Onboarding Project Manager Join to apply for the Customer Success Onboarding Project Manager role at Odisea Cultura . Locations: Medellin, Colombia only (remote)Please note: this position is ONLY open to people living, and able to legally work in Medellin, Colombia. Come join us at Odisea Cultura and work with some of the most exciting...

  • Customer Success Manager

    hace 1 día

    Perímetro Urbano Medellín, Colombia Tipalti A tiempo completo

    Tipalti is a global fintech company that provides innovative solutions to help businesses succeed. As a Customer Success Manager, you will play a critical role in ensuring that our clients receive the support they need to achieve their goals.Your primary responsibility will be to build strong relationships with clients, understanding their unique business...

  • Customer Service Representative English-speaking

    hace 3 semanas

    Medellín, Colombia Digital Customer Care Company BV A tiempo completo

    **Remote job. Start right away.** Looking for a varied remote agent role within an innovative global business? Able to speak English? Then we’re looking for you! Digital Customer Care Company in Amsterdam, The Netherlands, is looking for people with a high level of English for the position of Customer Service Agent. **Our story (the short...

  • Customer Success Engineer

    hace 3 semanas

    Medellín, Antioquia, Colombia Gigster A tiempo completo

    Do you want to work on cutting-edge projects with the world's best IT engineers?Do you wish you could control which projects to work on and choose your own pay rate?Are you interested in the future of work and how the cloud will form teams?If so - the Gigster Talent Network is for you.Our clients rely on our Network for two main areas, Software Development...

  • Customer Success Specialist

    hace 3 semanas

    Medellín, Antioquia, Colombia Solvo Global SAS A tiempo completo

    **Join Our Team as a Customer Success Specialist!** Are you passionate about helping others and providing exceptional customer service? We are looking for a dedicated Customer Success Specialist to join our team and make a difference. **Position**: Customer Success Specialist **Shift Schedule**: Monday to Friday, 8:00 am to 8:00 pm EST **Key...

  • Customer Success Manager

    hace 4 semanas

    Medellín, Antioquia, Colombia Q10 A tiempo completo

    Buscamos un experto en Customer SuccessQueremos garantizar la satisfacción y fidelización de nuestros clientes en un entorno SaaS .Tu misión será optimizar la experiencia del cliente, anticipar sus necesidades y ofrecer soluciones estratégicas que impulsen el uso y adopción de nuestra plataforma.Así, asegurarás la retención y el crecimiento...

  • Pharma Client Success Specialist

    hace 3 días

    Medellín, Antioquia, Colombia Viseven A tiempo completo

    Job DescriptionWe are looking for a proactive and responsible Customer Success Manager who will align and organize a cross-functional team for a specific complex project.The Customer Success Manager will act as the proxy between the client team and production teams inside the organization.This role requires strategic thinking, strong communication skills,...

  • Technical Customer Success Manager

    hace 5 días

    Medellín, Antioquia, Colombia Branch Tech A tiempo completo

    del trabajoJob DescriptionOne of our clients is looking for a customer friendly and enthusiastic Customer Representative to work for the Dutch marketThe role- Providing accurate information to our customers- Logging of and following up on requests or incidences- Ensuring the highest level of Customer Satisfaction Surveys Scores- Delivery of high caliber...

  • Customer Success Coach

    hace 13 horas

    Medellín, Antioquia, Colombia Odisea Cultura A tiempo completo

    About the JobWe are looking for a Customer Success Support Specialist to guide and empower our customers to effectively utilize our software platform. As a subject matter expert on the platform, this position requires prompt, professional, and accurate support. The ideal candidate will have a high level of cognitive, learning, troubleshooting, and social...