Customer Success Manager

hace 4 semanas


Medellín, Antioquia, Colombia Q10 A tiempo completo

Buscamos un experto en Customer Success
Queremos garantizar la satisfacción y fidelización de nuestros clientes en un entorno SaaS .
Tu misión será optimizar la experiencia del cliente, anticipar sus necesidades y ofrecer soluciones estratégicas que impulsen el uso y adopción de nuestra plataforma.
Así, asegurarás la retención y el crecimiento sostenible de cada cuenta.
Modalidad de trabajo: 100% presencial en Medellín, Barrio el Velódromo - Sector Estadio.
Horario laboral: Lunes a viernes de 8:00 AM a 6:00 PM.
Si estudias, puedes optar por el horario de 7:00 AM a 5:00 PM.
Salario: $3.000.000 de salario básico + comisiones por cumplimiento de metas comerciales hasta $1.500.000 .
Beneficios: Contratación inmediata a término indefinido y directamente con la empresa.
Excelentes oportunidades de crecimiento.
Tiquetera de beneficios.
Requisitos: Ser estudiante o tecnólogo(a) en Administración de Empresas, Negocios Internacionales, Comunicación o carreras afines.
Mínimo 1 año de experiencia en servicio a clientes corporativos.
Residir en Antioquia , preferiblemente en el Área Metropolitana.
Principales responsabilidades: Mejorar la experiencia del cliente mediante análisis de datos y soluciones personalizadas.
Identificar y ejecutar oportunidades de upsell y cross-sell.
Asegurar la retención y satisfacción del cliente.
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