Support Analyst Level 2

hace 2 semanas


Bogotá Cundinamarca, Colombia Greentech A tiempo completo

Descripción de la oferta

**Rol**:

- Support Analyst Level 2

**Requisitos**:

- Tecnólogo o Ingeniero de Sistemas, Informática o áreas relacionadas.
- Experiência de dos (2) a cuatro (4) años en **Soporte Técnico Nível 2 o roles similares.**:

- **Certificación Scrum Fundamental( es un plus).**:

- **Certificaciones en tecnologías relevantes (ITIL, Microsoft, etc.) son un plus.**

**Herramientas**:

- **Base de Datos Oracle.**:

- **Lenguaje SQL, PL/SQL.**:

- **Postman.**:

- **Manejo de herramienta de HelpDesk (JIRA Service Manager, etc).**

**Competencias Técnicas**:
- **Análisis de Logs**:Experiência con herramientas para el análisis de logs o lectura manual de **archivos de texto/logs**. Interpretación de errores en lenguajes comunes como **Java, JavaScript, TypeScript y Oracle.**Diagnóstico Técnico**:Conocimientos intermedios de sistemas operativos **(Linux, Windows) y Redes. **Uso de herramientas de depuración y monitoreo **(Wireshark, Debuggers, etc.).**
- **Bases de Datos y APIs**:Habilidad para realizar consultas **SQL** y verificar la integridad de datos. Familiaridad con pruebas de** APIs** mediante herramientas como **Postman **y análisis de estructuras de datos para garantizar la integridad y consistencia de la información.
- **Colaboración con Equipos Multidisciplinarios**:Recopilación de información de equipos de desarrollo, operaciones, soporte o negocio para completar la documentación. Realización de entrevistas con expertos y manejo de **Metodologías Ágiles.**

**Competencias Personales**:

- Capacidad analítica y atención al detalle para identificar patrones y causas subyacentes.
- Comunicación efectiva para interactuar con equipos técnicos y no técnicos.
- Comunicación asertiva.
- Proactividad y enfoque en la resolución de problemas.
- Trabajo en equipo y disposición para colaborar en entornos dinámicos.
- Capacidad para priorizar y manejar múltiples casos simultáneamente bajo presión.
- Mejoramiento continuo y Calidad.
- Orientación a resultados.
- Orientación al cliente.
- Conocimiento del negocio y del entorno.

**Condiciones Laborales**:

- Lugar de Trabajo: Bogotá.
- Tipo de Contrato: A término indefinido.
- Salario: A convenir de acuerdo a la experiência.Postularme ahora

Greentech es una empresa de tecnología con amplio reconocimiento en el mercado regional como proveedor de soluciones robustas y confiables para la gestión y el procesamiento de productos de medios de pago electrónico, dirigidos a atender los requerimientos de entidades financieras, empresas comerciales y de servicios, emisores de productos asociados a la industria de medios de pago.

Un experimentado equipo de profesionales altamente capacitados (más de 20 años de experiência y presencia en la industria), con un fuerte compromiso en la aplicación de las mejores prácticas y el uso de metodologías y estándares en ingeniería de software, son los principales componentes de nuestra estrategia de negocio. Con base en ella cumplimos nuestro principal propósito de entregar soluciones 100% orientadas al negocio, escalables y altamente eficientes, para la gestión de los diferentes procesos asociados al negocio de medios de pago electrónico, tales como afiliación, autorización de transacciones electrónicas, servicio al cliente, cobranza, entre otros.

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