Applications Support Analyst

hace 7 meses

Cota Cundinamarca, Colombia Schlumberger A tiempo completo

Provide functional and technical analysis.
- Troubleshoot and resolve escalated tickets and communicate the solution to customers via the Service Desk or other support personnel.
- Develop or adapt training material.
- Negotiate with vendors.
- Gather and validate change requests and bug fix requirements and liaise with Development team.
- In Functional Support Analyst role: Answer, analyze and provide quality checks for incoming tickets and route them appropriately.
- Liaise with Service Desk on ticket auto-assignment.
- Produce metric reports on incoming tickets.
- Provide governance to ensure tickets are fixed on time.
- Organize ad-hoc backlog campaigns.
- In Technical Analyst role: Respond to ALM tickets on reported system bugs and enhancements.
- Liaise with the Functional Analyst on reported system issues.
- Work with the data centers and monitor the performance of the systems.
- define the technical solution with the Architecture team to meet business requirements, as well as the project plan, resources, schedule, and budget required to deliver the solution.
- Manage the L3 development teams.
- Provide system monitoring and performance.
- Maintain the systems’ technology stack.
- Operate within the Security operations standards and guidelines.
- Good knowledge in HTML and Python coding
- Exposure to Knockout JS
- Basic understanding on SQL would be an added advantage.
- Integration knowledge in SOAP and REST based web services
- Should have basic understanding on Business Process Flow, UI design and data migration.
- Basic understanding on Visual Studio and Javascript
- Presentation skills. Bogota, Colombia | Job Description Schlumberger | 2 Schlumberger-Private
- Good interpersonal communication skill.
- Bright, highly self-motivated and driven team player.

**Perks And Benefits**:
***International Opportunities****:
Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.

***Insurance****:
Health, vision, and dental insurance for you and your dependents available from day 1

**Diverse And Inclusive Culture****:
Our exceptional and diverse people are the pulse and spirit of who we are. Every day, you will enrich your knowledge in an environment where differences in thought, creativity and experiences are embraced.

***Hybrid Work****:
BlueFLEX offers you more flexibility for a better work-life balance and empowers you to continuously perform at a high level regardless of where you're working from. Check eligibility in job description.

SLB offers equal employment opportunity. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.

SLB ofrece igualdad de oportunidades en el empleo. Los Solicitantes cualificadoes son considerados sin distincion de raza, color, religion, sexo, orientacion sexual, identidad de genero, origen nacional, edad, discapacidad u otras caracteristicas protegidas por la ley.

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