Onsite Support Analyst

hace 3 meses

Cota Cundinamarca, Colombia Schlumberger A tiempo completo

The **Onsite Support Analyst **is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues.

**In Junior Level Role**:

- Provide second-line investigation and diagnosis.
- Resolve and close incidents and service requests as per help desk procedures and allocated timelines.
- Escalate unresolved incidents and service requests within agreed timescales.
- Log incident and service request details per help desk procedures.
- Communicate with customer regarding incident progress.
- Ensure tickets are updated at all times until issues are resolved.
- Conduct customer satisfaction callbacks and surveys.
- Complete GET IT training for On-Site Support Analysts.
- Comply with Quality, Health, Safety and Environment policies and IT policies.
- Liaise with customers, other IT support groups and third-party providers when necessary.
- Perform staging of PCs.
- Maintain Global Asset Management database with updates related to the assigned hardware.
- Perform Install, Move, Add and Change tasks.
- Perform hardware and software maintenance and support.
- Participate in IT team and follow up on objectives and key performance objectives.

**In Level 2 Role**:

- Perform Junior Level responsibilities above.
- Troubleshoot and resolve PC incidents and VIP requests.
- Liaise with third-party suppliers for hardware repair.
- Assist with SCSI on IT security issues and virus elimination.
- Assist local Server Team when server maintenance is required.
- Assist in infrastructure setup and renovation project at location including the network devices, Lenel PACs, CCTV, servers, PABX and Lync System.
- Perform Level 1 responsibilities above.
- Work with Distributed Services, Systems, Network Support and Event Management teams.
- Coordinate spare asset inventory.
- Maintain asset management.
- Assist local Network Team when network equipment maintenance is required.
- Present to and educate customers on IT solutions, methods and tools to increase their efficiency.
- Organize and schedule UseIT training in location to match key performance objectives requirements.
- Participate in GeoMarket projects to accomplish common objectives.
- Participate as a key person in IT Domain structure.
- Supervise suppliers to perform maintenance, IMAC of IT equipment.

**In Level 3 Role**:

- Perform Level 2 responsibilities above.
- Channel requests for help to the appropriate functions for resolution, monitor resolution activity and inform customers of progress.
- Work with Enterprise Services teams to deploy upgrades to customers servers, LANs, WANs and wireless networks.
- Mentor junior members on the team.
- Manage small, low risk IT projects at location.
- Lead in GeoMarket projects to accomplish common objectives.
- Be ready to take on additional responsibilities such as Security Champion, LDAP Champion or Wellsite Connectivity Champion.
- Perform regular IT hardware disposal following the Fixed Asset Disposal Procedure.
- Ensure process consistency through calls, group meetings and workshops.
- Listen to, understand and interpret customer requirements to propose solutions that enable the business to be more efficient.

**Requirements**:

- Professional in Systems Engineering or Telecommunications.
- Minimum 2 years of experience in technical support in face-to-face offices, Experience in help desk management, PC and laptop maintenance, Management and maintenance of Internet lines and telecommunications networks, Support for cell phone lines, Delivery and configuration of equipment computers, Maintenance and support of printers in offices.
- Knowledge of English level B1+ (essential).

**Perks And Benefits**:
***International Opportunities****:
Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.

***Insurance****:
Health, vision, and dental insurance for you and your dependents available from day 1

**Diverse And Inclusive Culture****:
Our exceptional and diverse people are the pulse and spirit of who we are. Every day, you will enrich your knowledge in an environment where differences in thought, creativity and experiences are embraced.

***Hybrid Work****:
BlueFLEX offers you more flexibility for a better work-life balance and empowers you to continuously perform at a high level regardless of where you're working from. Check eligibility in job description.

SLB offers equal employment opportunity. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.

SLB ofrece igualdad de oportunidades en el empleo. Los Solicitantes cualificadoes son considerados

  • Onsite Support Analyst

    hace 3 meses

    Cota, Cundinamarca, Colombia SLB A tiempo completo

    Descripción de la oferta - The - **Onsite Support Analyst** is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and...

  • Applications Support Analyst

    hace 3 meses

    Cota, Cundinamarca, Colombia Schlumberger A tiempo completo

    Provide functional and technical analysis. - Troubleshoot and resolve escalated tickets and communicate the solution to customers via the Service Desk or other support personnel. - Develop or adapt training material. - Negotiate with vendors. - Gather and validate change requests and bug fix requirements and liaise with Development team. - In Functional...

  • Software Support Analyst

    hace 2 semanas

    Cota, Colombia SLB A tiempo completo

    Position OverviewThe Application Support Specialist plays a crucial role in delivering both functional and technical assistance to users of various applications and systems.Key ResponsibilitiesConduct thorough functional and technical analyses to identify issues and provide solutions.Resolve escalated support tickets and effectively communicate resolutions...

  • I3pm Support Analyst

    hace 2 meses

    Cota, Cundinamarca, Colombia Schlumberger A tiempo completo

    **I3PM Support Analyst** **About SLB** **About the Bogota Information Technology Center (BITC)** The Bogota Information Technology Center (BITC) has a fundamental and critical role in SLB corporate transformation and for delivering digital solutions to the larger organization. Our company has embarked on a corporate transformation to deliver a step change...

  • IT Support Analyst

    hace 4 días

    Bogotá, Cundinamarca, Colombia TRANS-PRO LOGISTICS A tiempo completo

    **Exciting Bilingual IT Support Analyst Opportunity at Trans-Pro Logistics Inc** Join Trans-Pro Logistics Inc, a dynamic and rapidly growing third-party Transportation and Logistics provider with over three decades of experience. We specialize in freight services across Canada, the United States, and Mexico, delivering exceptional transportation solutions...

  • SAP Tax Support Analyst

    hace 2 meses

    Cota, Cundinamarca, Colombia Schlumberger A tiempo completo

    **SAP Tax support analyst** **About SLB** **About the Bogota Information Technology Center (BITC)** The Bogota Information Technology Center (BITC) has a fundamental and critical role in SLB corporate transformation and for delivering digital solutions to the larger organization. Our company has embarked on a corporate transformation to deliver a step...

  • Junior EMC Support Analyst

    hace 2 semanas

    Cota, Colombia SLB A tiempo completo

    Position OverviewAs a Junior EMC Support Analyst, you will play a vital role in ensuring seamless connectivity and optimal performance within our systems. Your responsibilities will include:Providing Technical Support: Deliver first, second, and third level assistance remotely for issues related to connectivity disruptions and performance-impacting...

  • Tax Analyst

    hace 3 meses

    Cota, Cundinamarca, Colombia Schlumberger A tiempo completo

    **About SLB** **About this role** The Tax Analyst is responsible for preparing complex corporate tax returns and relevant internal reports. The Tax Analyst reviews the statutory fiscal accounts within defined time frames, and teach new members of the Tax team. **Responsibilities** - Prepare, review and file entities corporate tax returns and indirect tax...

  • Business Process Analyst

    hace 3 meses

    Cota, Cundinamarca, Colombia Schlumberger A tiempo completo

    The Business Process Analyst is responsible for serving as liaison between organizational stakeholders, end users and the technical solution development team. The Business Process Analyst manages the processes and techniques that will elicit the information needed from the business and its users to facilitate the development of a solution. This person...

  • Tax Analyst

    hace 1 semana

    Cota, Cundinamarca, Colombia SLB A tiempo completo

    The Tax Analyst is responsible for preparing complex corporate tax returns and relevant internal reports. The Tax Analyst reviews the statutory fiscal accounts within defined time frames, and teach new members of the Tax team.Prepare, review and file entities corporate tax returns and indirect tax returns.Review statutory fiscal accounts to meet filing...

  • Business Process Analyst

    hace 3 meses

    Cota, Cundinamarca, Colombia Schlumberger A tiempo completo

    The Business Process Analyst is responsible for serving as liaison between organizational stakeholders, end users and the technical solution development team. The Business Process Analyst manages the processes and techniques that will elicit the information needed from the business and its users to facilitate the development of a solution. This person...

  • HR Analyst

    hace 3 meses

    Cota, Cundinamarca, Colombia Schlumberger A tiempo completo

    **JobName**: Data Integrity Analyst **JobSummary**: Data Integrity Analyst is responsible for providing functional and technical support to users of Human Resources (HR) systems. **AdditionalResponsibilities**: - Foster HR data quality by working with Transactions and Payroll teams and HR field teams. - Focus on efficiency, quality and compliance of...

  • Ap Accountant Analyst

    hace 3 meses

    Cota, Cundinamarca, Colombia Schlumberger A tiempo completo

    **About us** We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each...

  • Tax Analyst

    hace 3 meses

    Cota, Cundinamarca, Colombia Schlumberger A tiempo completo

    The Tax Analyst is responsible for preparing complex corporate tax returns and relevant internal reports. The Tax Analyst reviews the statutory fiscal accounts within defined time frames, and teach new members of the Tax team. - Prepare, review and file entities corporate tax returns and indirect tax returns. - Review statutory fiscal accounts to meet filing...

  • HR Process Analyst

    hace 3 meses

    Cota, Cundinamarca, Colombia Schlumberger A tiempo completo

    **JobName**:HR Process Analyst **JobSummary **:The HR Process Analyst is responsible for providing functional and technical support to users of Human Resources (HR) systems. **AdditionalResponsibilities**: - Foster HR data quality by working with Transactions and Payroll teams and HR field teams. - Focus on efficiency, quality and compliance of...

  • Junior Service Desk Analyst

    hace 3 meses

    Cota, Cundinamarca, Colombia Schlumberger A tiempo completo

    The Service Desk Analyst is responsible for providing first and second level administrative and technical support for the resolution or escalation of laptop and desktop hardware and software related problems and problems related to IP telephony, connectivity, security, servers and real time operations. The Service Desk Analyst serves as the initial point of...

  • Application Support Analyst

    hace 2 semanas

    Bogotá, Cundinamarca, Colombia NielsenIQ A tiempo completo

    **Company Description** Label Insight is part of the Brandbank division of NielsenIQ and plays a crucial part in how we digitise, enhance and distribute data to clients and the wider NielsenIQ business. To help achieve this, we work with open data ecosystems in the cloud. Our clients around the world rely on NielsenIQ’s data and insights to innovate and...

  • Business Process Analyst

    hace 3 meses

    Cota, Cundinamarca, Colombia Schlumberger A tiempo completo

    **About SLB** We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. At SLB, we recognize that our innovation, creativity, and success stem from our differences. We actively recruit people with a diverse range of backgrounds and...

  • F. BITC SAP Business Process Analyst

    hace 2 meses

    Cota, Cundinamarca, Colombia SLB A tiempo completo

    About SLB We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. At SLB, we recognize that our innovation, creativity, and success stem from our differences. We actively recruit people with a diverse range of backgrounds and cultivate a...

  • Tax Analyst

    hace 2 semanas

    Cota, Cundinamarca, Colombia Schlumberger A tiempo completo

    The Tax Analyst is responsible for preparing complex corporate tax returns and relevant internal reports. The Tax Analyst reviews the statutory fiscal accounts within defined time frames, and teach new members of the Tax team. - Prepare, review and file entities corporate tax returns and indirect tax returns. - Review statutory fiscal accounts to meet filing...