Client Support Tier 2 Sr Professional I

hace 4 semanas

Bogotá Cundinamarca, Colombia Fiserv, Inc. A tiempo completo

**Calling all innovators - find your future at Fiserv.**

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

**Job Title**

Client Support Tier 2 Sr Professional I

We are seeking a **Client Services Analyst**, to be part of a high growth technology and payments company with a solid track record of delivering high value to our customers.

**What does a great Client Services Analiyst do?**

As a Client Services Analyst, you’ll collaborate closely with clients to understand their needs, address concerns, and enhance their overall experience. Your expertise in incident management, functional products, and customer service will be essential for success.

**What will you do?**

**Client Interaction**:
Provides service support to both internal and external clients for a specific product or group of products, and is considered the primary liaison between the client and Fiserv

Provides detailed information about the company’s services and payments products.

Provides consulting services in order to meet client and company objectives, and fosters positive relationships with the client and internal departments.

**Issue Resolution and Incident Management**:
Resolves moderately-to-complex customer problems within the designated product lines and following E2E troubleshooting process.

Has full product service issue accountability, including incident reports, communication center notification, Service Point item records, adhering to client service level agreements.

**Collaboration**:
Work closely with the sales team to achieve client satisfaction and revenue goals.

Monitors liability issues and escalation to management when appropriate.

Support the new client onboarding process by assisting with product knowledge and usage.

Controls liability exposure, interprets and communicates industry standards, updates internal systems, communicates enhancements with expertise in product specific transactions, screens and reports, in addition to possessing knowledge of product/system functionality gained through experience, research and testing.

**Record Keeping and Reporting**:
Maintain meticulous records of client interactions, transactions, and feedback.

Develop reports and presentations on client activity and service usage.

**Training and Follow-ups**:
Train clients on effectively using payments products.

Regularly follow up with clients to ensure ongoing satisfaction and identify business opportunities.

**What you must have**:
+5 years of experience in similar rol

Degree in Business Administration, Computer Science or relevant field.

In-depth understanding of functional banking products.

Previous experience being liaise between clients and internal teams to ensure that client expectations are communicated, understood, and met (+5 years)

Ability to foster lasting client relationships.

Proven experience as a Client Services Analyst or similar client-support role.

Strong knowledge of customer service software, databases, and CRM tools.

Advanced english (must)

Outstanding communication and interpersonal skills.

Aptitude for fostering positive relationships.

Teamwork and leadership skills.

Customer-oriented mindset.

Strong communication skills and problem-solving abilities.

Thank you for considering employment with Fiserv. Please:

- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

**What you should know about us**:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune_®_ magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

**Our commitment to Diversity and Inclusion**:
**Warning about fake job posts**:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

  • Tier 2 Help Desk Support

    hace 3 semanas

    Bogotá, Colombia Ingepsy A tiempo completo

    Job DescriptionThis is a remote position.Job Description for Tier Two Tech Support SpecialistResponsibilities: Handle both tier one and tier two support tickets and callsProvide technical assistance beyond basic password resetsSupport business operations by reading through documentation and applying solutionsAssist users with PDF programs and printing...

  • Tier 2 Help Desk Support

    hace 4 semanas

    Bogotá, Colombia Bruntwork A tiempo completo

    This is a remote position.Job Description for Tier Two Tech Support Specialist Responsibilities : Handle both tier one and tier two support tickets and calls Provide technical assistance beyond basic password resets Support business operations by reading through documentation and applying solutions Assist users with PDF programs and printing issues Receive...

  • Tier 2 Help Desk Support

    hace 4 semanas

    Bogotá, Colombia Bruntwork A tiempo completo

    Job Description This is a remote position.Job Description for Tier Two Tech Support Specialist Responsibilities : Handle both tier one and tier two support tickets and calls Provide technical assistance beyond basic password resets Support business operations by reading through documentation and applying solutions Assist users with PDF programs and printing...

  • Tier 1 Soc Support Engineer

    hace 2 semanas

    Bogotá, Colombia Crg A tiempo completo

    Current job opportunities are posted here as they become available.As a Tier 1 Support Engineer, you will be responsible for providing technical support and assistance to our internal teams and clients who utilize our SOC platform.You will play a crucial role in ensuring the smooth operation of our platform by resolving issues, answering inquiries, and...

  • Tier 1 SOC Support Engineer

    hace 3 semanas

    Bogotá, Colombia CRG Solutions A tiempo completo

    As a Tier 1 Support Engineer, you will be responsible for providing technical support and assistance to our internal teams and clients who utilize our SOC platform. You will play a crucial role in ensuring the smooth operation of our platform by resolving issues, answering inquiries, and escalating more complex problems to higher-tier support engineers. This...

  • Tier 1 SOC Support Engineer

    hace 1 día

    Bogotá, Colombia CRG A tiempo completo

    Current job opportunities are posted here as they become available. As a Tier 1 Support Engineer, you will be responsible for providing technical support and assistance to our internal teams and clients who utilize our SOC platform. You will play a crucial role in ensuring the smooth operation of our platform by resolving issues, answering inquiries, and...

  • Accounting - Sr Professional I

    hace 2 semanas

    Bogotá, Cundinamarca, Colombia Fiserv, Inc. A tiempo completo

    **Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...

  • Nice - Tier 2 Support Engineer Pipeline

    hace 2 días

    Bogotá, Colombia Sutherland Global A tiempo completo

    Company Description: You will be the technical contact for various large priority clients of NICE products and request technical assistance via many channels including, phone, email, and various web contact methods (chat, e-Services).You will quickly get to the root of customer problems by gathering all the necessary technical information then analyzing,...

  • Nice - Tier 2 Support Engineer Pipeline

    hace 3 semanas

    Bogotá, Colombia Sutherland A tiempo completo

    Company Description You will be the technical contact for various large priority clients of NICE products and request technical assistance via many channels including phone, email, and various web contact methods (chat, e-Services).You will quickly get to the root of customer problems by gathering all the necessary technical information, then analyzing,...

  • NICE - Tier 2 Support Engineer Pipeline

    hace 2 días

    Bogotá, Colombia Sutherland Global A tiempo completo

    Company Description: You will be the technical contact for various large priority clients of NICE products and request technical assistance via many channels including, phone, email, and various web contact methods (chat, e-Services). You will quickly get to the root of customer problems by gathering all the necessary technical information then analyzing,...

  • NICE - Tier 2 Support Engineer Pipeline

    hace 2 días

    Bogotá, Colombia Sutherland A tiempo completo

    Company Description You will be the technical contact for various large priority clients of NICE products and request technical assistance via many channels including phone, email, and various web contact methods (chat, e-Services). You will quickly get to the root of customer problems by gathering all the necessary technical information, then analyzing,...

  • NICE - Tier 2 Support Engineer Pipeline

    hace 1 día

    Bogotá, Colombia Sutherland Global A tiempo completo

    Company Description: You will be the technical contact for various large priority clients of NICE products and request technical assistance via many channels including, phone, email, and various web contact methods (chat, e-Services). You will quickly get to the root of customer problems by gathering all the necessary technical information then analyzing,...

  • NICE - Tier 2 Support Engineer Pipeline

    hace 1 día

    Bogotá, Colombia Sutherland A tiempo completo

    Company Description You will be the technical contact for various large priority clients of NICE products and request technical assistance via many channels including phone, email, and various web contact methods (chat, e-Services). You will quickly get to the root of customer problems by gathering all the necessary technical information, then analyzing,...

  • Sr. Data Architect

    hace 7 días

    Bogotá, Colombia Amazon A tiempo completo

    Sr. Data Architect, Professional Services The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a...

  • Inicio Inmediato: NICE

    hace 6 días

    Bogotá, Colombia Sutherland Global A tiempo completo

    Company Description: You will be the technical contact for various large priority clients of NICE products and request technical assistance via many channels including, phone, email, and various web contact methods (chat, e-Services). You will quickly get to the root of customer problems by gathering all the necessary technical information then analyzing,...

  • Software Development Engineering

    hace 2 semanas

    Bogotá, Cundinamarca, Colombia Fiserv, Inc. A tiempo completo

    **Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...

  • ▷ Quedan 3 Días: NICE

    hace 7 días

    Bogotá, Colombia Sutherland A tiempo completo

    Company Description You will be the technical contact for various large priority clients of NICE products and request technical assistance via many channels including phone, email, and various web contact methods (chat, e-Services). You will quickly get to the root of customer problems by gathering all the necessary technical information, then analyzing,...

  • Technical Support Professional

    hace 3 días

    Bogotá, Bogotá D.E., Colombia StoneX Group Inc. A tiempo completo

    About the Job:We are seeking a highly motivated and experienced Desktop Support professional to join our IT team in Bogota. As a key member of our technical support team, you will be responsible for providing timely and effective support for desktop and laptop systems worldwide. Your duties will include troubleshooting and resolving issues, assisting with...

  • Desktop Support Analyst I

    hace 2 días

    Bogotá, Colombia Asurion A tiempo completo

    We would love for you to explore other opportunities within Asurion. Job Title: Desktop Support Analyst IOverview: The Desktop Support Analyst I provides technical support to local and remote users via telephone, email, interaction, and/or remote access resources daily, relying on experience and established procedures to analyze and resolve technical support...

  • Contractor - Customer Support Specialist, Payments

    hace 3 semanas

    Bogotá, Colombia AffiniPay Careers 2 A tiempo completo

    **What You'll Do** - Answer customer support calls and provide product troubleshooting and support - Ensure customers receive consistent and reliable service and support during every interaction - Stay informed and knowledgeable regarding new product releases - Document found issues and steps to reproduce - Investigate issues reported by customers - Educate...