Support Engineer
hace 2 meses
**OPEN FOR LATAM**
**FULL TIME**
**100% REMOTE**
**Position: Support Engineer**
**Type of contract: Independent contractor**
**Working Hours: 8AM - 5PM EST**
**Work from any corner of LATAM and be a part of the #remoteworkrevolution‼️**
**Key Responsibilities**:
- Serve as the first line of support for any technical issues customers raise through support tickets, Slack channels, or collaboration with Customer Success Managers.
- Assist customers in integrating our analytics product into their eCommerce infrastructure and troubleshoot any challenges.
- Analyse customer implementations and scripts (including Pixel and Orders API) and escalate issues to the engineering team when necessary.
- Collaborate with customers to resolve data discrepancies and ensure the accuracy of information.
- Continuously enhance outward-facing documentation to facilitate smoother and more self-service customer processes.
**Requirements**:
- Excellent English communication skills
- 2+ years of experience in customer-facing roles, demonstrating strong communication skills.
- 2+ years of experience in software engineering or support engineering.
- Proficiency in writing and editing SQL queries.
- Experience with administrator tooling such as Retool, ActiveAdmin, Django Admin, or similar tools.
- Basic knowledge of JavaScript and HTML.
- Familiarity with web-based APIs.
- Knowledge of Python is a plus.
- Proficiency in data analytics tools is desirable.
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