Systems Support Engineer

hace 4 meses


Bogotá Cundinamarca, Colombia VLEX Colombia Información Legal SAS A tiempo completo

**Systems Support Engineer
- Ingles Intermedio Avanzado**

**Descripción general**

vLex, un proveedor multinacional líder de software y contenido de investigación jurídica, está buscando un **ingeniero de soporte de TI de nível medio** para unirse a nuestro equipo. Nuestros clientes incluyen profesionales del derecho, académicos, gobiernos y empresas en más de 70 países. Si eres un profesional que disfruta ayudando a las personas con problemas informáticos y puede explicar los detalles técnicos de forma sencilla, nos gustaría tenerte en nuestro equipo.

**Responsabilidades**
- Realizar configuraciones a los equipos de las nuevas Incorporaciones de personal
- Proporcionar soporte remoto para el personal de vLex que accede a los sistemas
- Proporcionar soporte remoto a los clientes que acceden a nuestros servicios.
- Resolver problemas relacionados con Internet, comunicaciones, conexiones LAN y VPN (red privada virtual).
- Instalar, configurar, probar y mantener sistemas operativos, software de aplicaciones y herramientas de administración de sistemas.
- Administración de respaldo
- Asegúrese de que todos los problemas estén registrados correctamente
- Ayudar con proyectos de todos los tamaños, incluidos proyectos de infraestructura tecnológica y software.
- Ayuda a documentar conocimientos técnicos.
- Gestionar tickets y solicitudes de cambio dentro de nuestro sistema de ticketing

**Requisitos**
- Inglés: Intermedio Alta B2
- Capacidad para diagnosticar y solucionar problemas técnicos.
- Capacidad para proporcionar ayuda técnica paso a paso, tanto en forma escrita como verbal.
- Profesional en ingeniería de sistemas o afines, Tecnología de la Información, Ciencias de la Computación o un campo relevante. También se considerará experiência relevante en los campos.
- Buen conocimiento de sistemas informáticos y dispositivos móviles.

Se prefiere experiência con tantos de los siguientes:

- Experiência con la administración de Google Workspace.
- Configuración de autenticación con SAML/OIDC
- Experiência básica con AWS
- Windows 10 y 11, Mac OS, Linux
- Active Directory local, Azure Active Directory
- Redes (DNS, DHCP, TCP/IP)
- Herramientas de acceso remoto
- Sistemas telefónicos
- zendesk/hubspot u otro sistema de Help-Desk
- Azure DevOps

**CONDICIONES CONTRACTUALES**
- Contrato a término Indefinido
- Modalidad Hibrida
- Horario de trabajo de Lunes a Vierne de 8:00 am a 5:00 pm
- Bono de teletrabajo, Movilidad y días libres pagos.
- Salário a convenir

Si desea aplicar envíe su CV a ,

Expected Start Date: 09/09/2024


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