Client Support Engineer
hace 3 meses
Client Support Engineer
Remote - Colombia
*ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED*
The Opportunity:
Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth.
The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.
This role focuses on Anthology’s LMS, Blackboard, which provides students with a simple and intuitive learning experience that they can access anytime and anywhere. It’s a solution that’s continuously evolving to meet users’ needs and we’re looking for someone who can play an integral role in the success of the Customer Support team within this specific product line.
Additionally, you will draft, review, and issue product bugs/fixes into the Knowledge Base Open Case using a customer ticket tracking system. In this role you will also represent the Customer Support department in various product meetings and reviews with both internal product management teams and external customers. You will manage the technical contributions of other engineers assigned to the project and provide cross-training to other Client Support Engineers.
Required skills/qualifications:
- Familiarity with programming in an object-oriented language, preferably Java
- Light experience with multiple computer operating systems like UNIX/Linux and Windows
- Ability to configure and maintain a load balanced environment
- Familiarity with data structures and analysis and design of algorithms
- Excellent analytical and problem-solving skills
- Solid oral and written communication skills and ability to work well in a team environment
- Fluency in written and spoken English at CEF B2 level or above
Preferred skills/qualifications:
- Knowledge of data networking including routers, configuration, and operation
- UNIX and Windows NT administration skills
- Basic knowledge of web technologies like HTML, CSS, JavaScript, and HTTP
- Knowledge of Struts, Tomcat, and Weblogic
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
-
Tech Support Engineer
hace 3 meses
Bogotá, Cundinamarca, Colombia Kushki A tiempo completoEn Kushki, nos enorgullece ser líderes en la industria de pagos, impulsando el cambio y la innovación a través de soluciones que transforman los comercios. Nuestro compromiso con la excelencia y la creatividad nos ha llevado a la vanguardia de nuestro campo, y buscamos constantemente talentos apasionados que deseen hacer una diferencia real en el...
-
Support Engineer
hace 2 meses
Bogotá, Cundinamarca, Colombia Activate Talent A tiempo completo**OPEN FOR LATAM** **FULL TIME** **100% REMOTE** **Position: Support Engineer** **Type of contract: Independent contractor** **Working Hours: 8AM - 5PM EST** **Work from any corner of LATAM and be a part of the #remoteworkrevolution!‼️** **Key Responsibilities**: - Serve as the first line of support for any technical issues customers raise...
-
Support Engineer
hace 2 meses
Bogotá, Cundinamarca, Colombia NielsenIQ A tiempo completo**Company Description**: - We are looking for a Support engineer to join our expanding team in Latin America region. You will be part of a global support team, providing customers' technical support related to our innovative NIQ Activate product, and work with NielsenIQ customer success managers and other stakeholders to adequately troubleshoot and resolve...
-
Client Support Specialist
hace 2 meses
Bogotá, Bogotá D.E., Colombia Anthology Inc A tiempo completoJob Title: Client Support EngineerAt Anthology Inc, we are seeking a highly skilled Client Support Engineer to join our team. As a key member of our Customer Support team, you will play a vital role in delivering exceptional technical support to our customers.Job Summary:We are looking for a talented Client Support Engineer to provide multi-level...
-
Software Support Engineer
hace 4 meses
Bogotá, Cundinamarca, Colombia Aventior A tiempo completo**Job Title: Software Support Engineer** **Experience: 4+ years** **Responsibilities** - Work with Customer Support Reps to triage, reproduce, and fix customer-reported, production software issues. - Participate in regular triage sessions to set priorities and plan work for the day. - Utilize product/engineering knowledge bases and software codebases to...
-
Operations Support Engineer/assistant
hace 7 meses
Cota, Cundinamarca, Colombia Schlumberger A tiempo completoThe **Operations Support Engineer/Assistant** is responsible for delivering safe, efficient, and reliable PSD to customers. The Operations Support Engineer/Assistant identifies opportunities to improve service delivery, and provides technical assistance. - Ensure job deliverables are accurate and delivered on time. - Provide technical assistance to various...
-
Nice - Bilingual Support Engineer (Windows
hace 3 semanas
Bogotá, Cundinamarca, Colombia Sutherland A tiempo completo**Company Description**: - We are _**_One Sutherland_**_ — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We...
-
Technical Support Engineer
hace 2 meses
Bogotá, Cundinamarca, Colombia NielsenIQ A tiempo completo**Company Description**: - We are looking for a Technical Support Engineer to join our expanding team in Latin America region. You will be part of a global support team, providing customers' technical support related to our innovative NIQ Activate product, and work with NielsenIQ customer success managers and other stakeholders to adequately troubleshoot...
-
Tier 2 Technical Support Engineer
hace 4 meses
Bogotá, Cundinamarca, Colombia Radware A tiempo completoTier 2 Technical Support Engineer - Colombia - (24000065) Radware has changed how businesses are securing the digital experience. As a result, it’s now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market. If you’re an energetic, upstart engineer who enjoys working in a fast-paced environment and...
-
Support Engineer
hace 4 meses
Bogotá, Cundinamarca, Colombia Sutherland A tiempo completo**Company Description**: - We are _**_One Sutherland_**_ — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We...
-
Data Support Engineer
hace 3 semanas
Bogotá, Cundinamarca, Colombia NielsenIQ A tiempo completo**Company Description** Our NielsenIQ Technology teams are working on deploying “Yieldigo” - a SaaS based solution for price optimization. As a Tier 1 Support Engineer, you’ll be part of a team of smart, highly skilled technologists who are passionate about learning and prototyping cutting-edge technologies. Our team is co-located and agile, with...
-
Technical support engineer
hace 1 mes
Bogotá, Colombia Universidad Católica de Oriente A tiempo completoWe are seeking a highly motivated Technical Support Engineer to join our dynamic team. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, resolving issues related to IoT devices and web applications. Your primary goal will be to build product expertise, deliver outstanding customer...
-
Systems Support Engineer
hace 4 meses
Bogotá, Cundinamarca, Colombia VLEX Colombia Información Legal SAS A tiempo completo**Systems Support Engineer - Ingles Intermedio Avanzado** **Descripción general** vLex, un proveedor multinacional líder de software y contenido de investigación jurídica, está buscando un **ingeniero de soporte de TI de nível medio** para unirse a nuestro equipo. Nuestros clientes incluyen profesionales del derecho, académicos, gobiernos y empresas...
-
Support Engineer
hace 2 meses
Bogotá, Colombia Nielseniq A tiempo completoWe are looking for a Support engineer to join our expanding team in Latin America region. You will be part of a global support team, providing customers' technical support related to our innovative NIQ Activate product, and work with NielsenIQ customer success managers and other stakeholders to adequately troubleshoot and resolve customers inquiries and...
-
Tech Support Engineer
hace 2 semanas
Bogotá, Colombia Kushki Pagos A tiempo completo**Únete a nuestro Equipo como**: **Tech Support Engineer (Posición abierta para futuros procesos)** En Kushki, nos enorgullece ser líderes en la industria de pagos, impulsando el cambio y la innovación a través de soluciones que transforman los comercios. Nuestro compromiso con la excelencia y la creatividad nos ha llevado a la vanguardia de nuestro...
-
IT Support Engineer
hace 1 mes
Bogotá, Cundinamarca, Colombia GlobalXperts Technology A tiempo completoOverview: We are seeking a skilled and experienced Smart Hands and Feet Engineer to provide on-site technical support for both end-user devices and datacenter equipment. This role requires a combination of technical expertise, problem-solving skills, and excellent customer service abilities. Key Responsibilities: End-user Device Support - Install,...
-
Technical Support Engineer
hace 2 meses
Bogotá, Cundinamarca, Colombia PayU A tiempo completo**About PayU** PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers. As a...
-
Senior Solution
hace 4 meses
Bogotá, Cundinamarca, Colombia NielsenIQ A tiempo completo**Company Description** R24_0001790|CO** Our NielsenIQ Technology teams are working on our new “Connect” platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ’s data and insights to innovate and grow. As a** Senior Solution & Support Engineer**, you’ll be part of a team of smart,...
-
Expert Support Engineer
hace 3 meses
Bogotá, Cundinamarca, Colombia Acronis A tiempo completoWe are looking for an experienced Expert Support Engineer to join our Americas Customer Support team and become one of our ultimate experts on resolving complex and challenging incidents related to our products and services. The Expert Support Engineer will serve as the last line of support for our Home Office customers and will focus on troubleshooting the...
-
Principal Technical Support Engineer
hace 4 meses
Bogotá, Cundinamarca, Colombia CommScope A tiempo completoIn our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. **CommScope is looking to add Principal Technical Support Engineer** CommScope’s Network, Indoor Cellular & security solutions, which focuses on enabling wireless and wired connectivity across sophisticated and multifaceted networks. It offers...