IT Support Engineer

hace 1 semana


Bogotá Cundinamarca, Colombia GlobalXperts Technology A tiempo completo

Overview:
We are seeking a skilled and experienced Smart Hands and Feet Engineer to provide

on-site technical support for both end-user devices and datacenter equipment. This

role requires a combination of technical expertise, problem-solving skills, and

excellent customer service abilities.

Key Responsibilities:
End-user Device Support
- Install, configure, and troubleshoot end-user devices such as desktops, laptops,

printers, meeting rooms and mobile devices
- Perform SOP based software installations and updates
- Assist with network connectivity issues as per instructions from remote IT teams
- Provide basic training to end-users on hardware and software usage

Datacenter Support
- Install, maintain, and troubleshoot datacenter equipment including servers,

switches, routers and storage devices
- Perform cable management and labeling tasks
- Conduct routine maintenance such as cleaning servers and replacing faulty

components
- Assist with rack and stack operations
- Perform physical audits and asset tagging

General Duties
- Respond to and resolve technical issues in a timely manner as per SLA
- Perform installations, moves, adds, changes, and decommissions (IMACD) of IT

equipment
- Maintain accurate and up-to-date documentation of all work performed
- Collaborate with remote IT teams to resolve complex issues
- Adhere to safety protocols and security procedures as per SOP and guidelines

Physical Requirements
- Ability to lift and move equipment weighing up to 50 pounds
- Capable of working in a datacenter environment with varying temperatures and

noise levels
- Comfortable working at heights and in confined spaces

This role offers an exciting opportunity to work with cutting-edge technology and

contribute to the smooth operation of both end-user computing environments and

individual with a passion for technology and a commitment to delivering exceptional

service

**Job Types**: Full-time, Contract
Contract length: 12 months

**Language**:

- English and native language (preferred)

**Location**:

- Bogotá, Cundinamarca (preferred)


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