Customer Success Associate Lead
hace 6 meses
**Why you should join dLocal?**
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health, and learning benefits, among others. Being a part of dLocal means working with 800+ teammates from 25+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
**What's the opportunity?**
We are looking for a Customer Success Associate Lead who will be responsible for assisting customers experiencing any operating or procedural difficulty with the use of our products.
**What will I be doing?**:
- Promote a “customer first” environment at all times.
- Build fun and welcoming client relationships.
- Provide top-quality service complying with the SLA's defined, helping to ensure customer satisfaction and strengthening customer relationships.
- Update tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.
- Escalate complex and/or high-priority problems when needed to appropriate support personnel for resolution or escalation path.
- Handle customer interactions with diplomacy and tact. Individual must be able to gauge the customer’s technical ability and communicate with them in appropriate technical or nontechnical language in a non-condescending manner.
- Be organized, detail-oriented, take initiative and follow up independently.
- Acquire excellent product knowledge, to guarantee the quality of service provided to customers.
- Push yourself and the team by recognizing and suggesting areas of improvement.
- Interact and work together with the different areas of the company.
**What skills do I need?**:
- Bachelor’s degree in administration or any other related field (in process or completed).
- Passion for customer success and deep interest in understanding client needs.
- Previous experience working in Customer Support teams.
- Excellent interpersonal and communication skills to build effective relationships with customers and work effectively with them.
- Great Attitude
- Ability to learn quickly and be resourceful.
- Fluent written and spoken English to provide effective communication and support.
- Basic Knowledge of SQL is a plus.
- Excel skills is a plus.
**What happens after you apply?**
Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal
-
Customer Success Associate
hace 6 meses
Desde casa, Colombia Hourly, Inc. A tiempo completo**Responsibilities**: - Gathering migration data - Managing customer accounts and ensuring timely onboarding through our customer success program - Maintaining accurate records of customer interactions and providing data-driven insights to drive business decisions - Performing initial troubleshooting and triage of customer issues and escalating when...
-
Client Success Specialist
hace 6 meses
Desde casa, Colombia Right Customer A tiempo completo**_Only CV’s in English will be considered._** **Position**: Client Success Specialist **Working Hours**: M-F 9AM-6PM EST **Salary**: $900-$1500 USD/Monthly **Type of Contract**: Independent Contractor **Role Overview** **Responsibilities**: - Conduct weekly Zoom calls and maintain daily communication via Slack with clients. - Track and report key...
-
Customer Success Manager
hace 5 meses
Desde casa, Colombia NEXT IDEA TECH A tiempo completoWe are seeking a Customer Success Manager who will be pivotal in leading product implementation and providing continuous support throughout the client lifecycle. This role involves advising finance professionals across various levels, customizing and optimizing their financial planning and analysis processes, and ensuring they are fully trained on the latest...
-
Customer Success Manager
hace 6 meses
Desde casa, Colombia Curv Group LLC A tiempo completo**Customer Success Representative** Ready to dive into a world of innovation and make waves in customer success? We design, manufacture, and distribute groundbreaking products globally, and as we continue to grow, we're on the lookout for motivated individuals to join our vibrant team! **About Us**: With headquarters in Miami and Chicago, USA, we're not...
-
Customer Experience Lead
hace 6 meses
Desde casa, Colombia Spreetail A tiempo completoThe CE Leadership Team strives to deliver best-in-class results at Spreetail by leading with integrity, fairness, and humility. To accomplish this, we understand that setting clear expectations and delivering authentic communication are key. Through modeling a respectful, enthusiastic, and professional environment we aim to deliver focused and effective...
-
Customer Success Manager
hace 6 meses
Desde casa, Colombia SuperStaff A tiempo completoA Customer Success Manager’s responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself. Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction...
-
Sales Associate
hace 6 meses
Desde casa, Colombia Coastline Equity A tiempo completo**Summary & Objectives** As our Sales Associate, you will play a pivotal role in driving sales activities, developing strategies, and ensuring client satisfaction. Your responsibilities include proficiently executing lead prospecting strategies, overseeing customer information with advanced CRM tools, and coordinating with the Property Management Team for a...
-
Customer Service Associate English Colombia
hace 6 meses
Desde casa, Colombia Amazon.com A tiempo completo**Work from home with Amazon Customer Service!** **Role**:Customer Service Associate**Job Type**:Full time, permanent contract - **Location**:Work from home in - ** **Colombia - **Monthly Pay Rate**: $2.300.000 COP - Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving...
-
Customer Service Associate English Colombia
hace 6 meses
Desde casa, Colombia Amazon.com A tiempo completo**Work from home with Amazon Customer Service!** **Role**:Customer Service Associate - **Job Type**:Full time, permanent contract - **Location**:Work from home in - ** **Colombia - **Monthly Pay Rate**: $2.415.000 COP - Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of...
-
Customer Success Manager
hace 6 meses
Desde casa, Colombia Graphite A tiempo completoGraphite is a technology-enabled growth agency that helps fast-growing companies like Masterclass, Notion, and BetterUp unlock sustainable revenue through content and SEO. We’re obsessed with impact— it’s foundational to who we are, why we’re successful, and how we approach delivering outcomes for clients and ultimately, everyone on the internet. We...
-
Customer Success
hace 6 meses
Desde casa, Colombia Pavago A tiempo completo**Job Title**: Customer Success and Support Specialist **Position Type**: Contract, Full-Time, Remote **Working Hours**: US - CST **About Pavago** **Responsibilities**: - **Demos and Onboarding**: Assist with conducting product demos, collaborating with the sales team to showcase features and benefits to potential customers. Participate in onboarding...
-
Customer Success Specialist
hace 5 meses
Desde casa, Colombia Wolfram A tiempo completo**Job title**: Customer Success Specialist **Responsibilities** - Owning the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention and satisfaction - Establishing relationships as a trusted and strategic advisor to help ensure the continued value of Wolfram's key products and services - Developing and...
-
Associate Manager
hace 6 meses
Desde casa, Colombia Red Hat Software A tiempo completoAbout the job: As an Open Organization built on Open Source software, Red Hat values innovation, strong technical acumen, customer focus, leadership and the creativity that impacts the customer experience across a range of products. The Managed Cloud Services team is looking for an Associate Manager to join us in Colombia. In this role, you’ll manage a...
-
Customer Success Manager
hace 6 meses
Desde casa, Colombia Staff4Me A tiempo completo**Responsibilities**: - Supervise the performance of the engineering team, offering constructive feedback to ensure adherence to established processes and procedures. - Manage ticket assignment processes, ensuring equitable distribution of workload among agents. - Monitor real-time dashboard data, escalating priority tickets and VIP escalations as necessary...
-
Desde casa, Colombia Amazon.com A tiempo completo**Work from home with Amazon Customer Service!** **Role**:Digital Devices and Alexa Support Associate**Job Type**:Full time, seasonal contract - **Location**:Work from home in** **Colombia - **Monthly Pay Rate**:$2.415.000 COP - Our mission at Amazon is to be the most customer-centric company on Earth, and our award-winning technical support team is a key...
-
Customer Success Manager 2
hace 5 meses
Desde casa, Colombia Hyland Software A tiempo completo**Overview**: - The Customer Success Manager 2 helps new and existing customers derive the most value from the company's products and services. This role will be responsible to own the customer journey post-implementation which will include maintaining strong customer and partner relationships ensuring product adoption and stability reduce risk and work to...
-
Team Lead, Customer Support
hace 6 meses
Desde casa, Colombia Deel A tiempo completo**Who we are and what we do** Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers. Companies should be able to hire...
-
Customer Success Manager 2
hace 5 meses
Desde casa, Colombia Hyland Software A tiempo completo**Overview**: - The Customer Success Manager 2 helps new and existing customers derive the most value from the company's products and services. This role will be responsible to own the customer journey post-implementation which will include maintaining strong customer and partner relationships ensuring product adoption and stability reduce risk and work to...
-
Jr. Sales Associate
hace 6 meses
Desde casa, Colombia DPV Transportation Worldwide A tiempo completo**Position: Jr. Sales Associate** **About DPV** Imagine a company where minorities are the majority. Opportunities transform communities. Service comes before business. Enjoyment is a requirement. And your passion is your occupation! **Location**: Remote **Responsibilities**: - Identify and cultivate new business opportunities to expand our client...
-
Customer Success Consultant
hace 6 meses
Desde casa, Colombia Driv.in A tiempo completoGet Coach Pro**Drivin **es un TMS SaaS que satisface necesidades logísticas de grandes, medianas y pequeñas empresas con operaciones intensivas de transporte. Ayudamos a nuestros clientes a rentabilizar y hacer más eficientes sus operaciones, mejorando su competitividad, nível de servicio y la experiência de sus clientes finales. Somos una solución...