Senior IT Support Associate

hace 5 meses

Bogota, Colombia Dialectica A tiempo completo

**About Dialectica**

Dialectica is a B2B information services firm that serves the world's top business professionals, by enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions.

Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world.

Dialectica has been recognized as one of Europe’s fastest-growing companies by the Financial Times for 4 years in a row, a Top Employer for Recent Graduates by The Career Directory in Canada and a Best Workplace.

We believe in supporting our people to do their best work and grow, and building a dynamic, empowering, and respectful workplace is core to our purpose: Accelerate the shift to a prosperous society by empowering better decision-making

With a global presence spanning 5 offices across 3 continents and a highly-trained team of over 1,000 employees, we are always looking for individuals who share our belief that our work transcends individual and organizational benefits, contributing significantly to the collective advancement of society. Our values serve as a mirror reflecting our culture and beliefs, defining not only who we are but also shaping how we work and what we stand for. These values include:

- Respect
- Teamwork
- Ownership
- Growth Mindset

**About the Tech Team**

At Dialectica, technology fuels our daily operations. Our business thrives on the seamless integration of cutting-edge tech, making everything we do faster, smarter, and more efficient. From connecting with our clients to swiftly pinpointing the perfect expert profiles, to effortlessly sorting through vast troves of information, technology is our secret weapon.

**Requirements**:
**About the role**

We are looking for an IT & Technology Operations Manager that will ensure the proper operations and business continuity for Dialectica as well as full adherence to the security requirements.

You are expected to have a hands-on approach and be able to deliver solutions from start-to-end along with your team while respecting priorities and timelines, ensuring that Dialectica retains a consistently high level of operational excellence and customer experience.

You should fit well into an organization where all members take collective responsibility for team successes/failures and you strongly believe that developing team members' level-up is profoundly beneficial to the team's and company’s success.

**Indicatively, the responsibilities would include**:

- Monitoring and maintaining networks, servers and technology tools
- Upgrading, installing, and configuring new hardware and software to meet company objectives
- Troubleshoot issues and outages
- Implementing security protocols and procedures to prevent potential threats
- Creating user accounts and performing access control
- Documenting processes, as well as backing up and archiving data
- Build an internal wiki with technical documentation, manuals and IT policies
- Keeping up to date with advancements and best practices in IT administration
- Work closely and collaboratively with the product and engineering teams to ensure operational stability and optimal user experience
- Orchestrate delivery line incidents based on demand, priorities and resources
- Participate in Agile projects as needed
- Serve as an intermediary between the technology and business teams, bridging communication barriers with simple and effective language that can align everyone
- Support the implementation and integration of different tools and platforms based on the company’s needs
- Conduct QA testing in collaboration with the Product Operations team as needed
- Cooperate with the product team in order to satisfy requests where requirements overlap
- Team management

**Requirements**:

- At least four years of experience as a Support Technician with involvement in System Administration, Network Administration or similar role.
- Bachelor’s degree in systems engineering or any related field.
- Post graduate degree is a plus.
- Fluency in English, both verbal and written (additional language an asset).
- Experience with Office Management and Support activities.
- Strong knowledge in IT systems, networks, and related technologies.
- Solid knowledge of best practices in IT administration and system security.
- Exceptional leadership, organizational, and time management skills.
- Resourcefulness and problem-solving aptitude.
- Excellent interpersonal and communication skills.
- Knowledge of system security (e.g. intrusion detection systems) and data
- backup/recovery is a plus.
- Relevant professional certifications are a plus.

**Benefits**
- Competitive base salary with additional performance incentives
- Coverage under the company’s collective health insurance plan
- Learning and development opportunities (e.g. onboarding, Mini-MBA, on-the-job training, Udemy courses and many others)
- Ext

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