IT Support Technician

hace 2 semanas


Bogota, Colombia Anthology, Inc. A tiempo completo

IT Support Technician

**Hybrid - Bogota, Colombia**

*ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED*

The Opportunity:
Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.

We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.

Student Success brings virtualized support and technology enabled solutions to the world’s most progressive institutions. We provide IT Help Desk and comprehensive Student Lifecycle Management services that improve student engagement and accelerate learning. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. Our goal is to build a better education experience for everyone by extending institutional resources to meet the growing demands of learners.

The Anthology Student Success IT team is focused on supporting End User Hardware and Software. This position supports End User Hardware and Software and will be primarily focused on Troubleshooting Software and Hardware for End Users.

Primary responsibilities include:

- Troubleshooting a broad range of issues common on desktop computers
- Troubleshooting Software and Hardware for End Users
- Analyzing documentation and provide recommendations for improvements to documentation
- Reviewing support tickets and other data to determine depth and breadth of troubleshooting

Required skills/qualifications:

- Familiarity with desktop computer troubleshooting skills; ability to solve problems and determine root cause of issues
- Any IT Helpdesk Support/Troubleshooting experience
- Fluency in written and spoken English at CEF C1 level or above
- Windows 10/11 experience
- Knowledge of PC Imagining Software
- Available to work 2nd shift hours
- Ability to work in fast-paced environment
- Effective handling of multiple critical client support situations and ability to effectively communicate with senior management
- Ability to troubleshoot technical problems and demonstrate problem solving and resourcefulness in obtaining information
- Ability to quickly assimilate complex problems and develop a resolution strategy

Preferred skills/qualifications:

- Microsoft Certified, or other technical certification
- Associate’s degree in MIS/Computer Science or equivalent experience

**The Office**:
We have an office located in Bogota, Colombia as a hub for the LAC market.
- Located in Capital Towers center in the financial district
- Excellent and secure area to eat lunch, have a walk, or dine after office hours
- Benefits in prepaid medicine, dental plan, and wellness allowance
- Easy access to public transportation close to two important avenues, Carrera 7 and Calle 100
- Free parking for employees and paid parking for visitors
- Multiple private spaces for virtual and face-to-face meetings
- Regular events like bring your dog to work day and ping-pong, foosball, and Mario Kart tournaments
- Sodexo card provided for employees
- Daily budget to spend on beverage vending machines
- Learn more about the Bogota office culture by checking out our Facebook page

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.


  • IT Technician

    hace 4 semanas


    Bogota, Colombia Zimmer Biomet A tiempo completo

    **Requisition Number**: AMER28667 **Employment Type**: Full-time **Location**: Bogota **Job Summary**: The IT Technician performs a combination of the following technical IT support activities with mínimal supervision: Works with a team and effectively across team boundaries and organizational levels to provide customer-first technical support for key IT...

  • IT Technician

    hace 4 semanas


    Bogota, Colombia Zimmer Biomet A tiempo completo

    -Requisition Number AMER28667 Employment Type Full-time Location Bogota **Job Summary**: - The IT Technician performs a combination of the following technical IT support activities with mínimal supervision: Works with a team and effectively across team boundaries and organizational levels to provide customer-first technical support for key IT assets,...

  • IT Technician

    hace 4 semanas


    Bogota, Colombia Zimmer Biomet A tiempo completo

    -Requisition Number AMER28667 Employment Type Full-time Location Bogota **Job Summary**: - The IT Technician performs a combination of the following technical IT support activities with mínimal supervision: Works with a team and effectively across team boundaries and organizational levels to provide customer-first technical support for key IT assets,...

  • IT Assoc Technician

    hace 2 semanas


    Bogota, Colombia Zimmer Biomet A tiempo completo

    -Requisition Number AMER29103 Employment Type Full-time Location Bogota **Job Summary**: - The Associate IT Technician performs a combination of the following technical IT support activities with supervision: Works with a team and effectively across team boundaries and organizational levels to provide customer-first technical support for key IT assets,...


  • Bogota, Colombia Traffic Tech Inc. A tiempo completo

    **Who We Are**: When you join Traffic Tech, you join a team that keeps the global economy moving - literally. Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With offices throughout North America, South America, Asia and Europe, the company offers progressive & efficient solutions...


  • Bogota, Colombia Business Staffing Solution A tiempo completo

    We are looking for a highly committed Field PC/Network Technician to provide enterprise-level assistance to our customers. **Responsibilities**: - Administer end-user workstations and support end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN) - Experience in Disk Imaging (cloning) - Experience in Computer...


  • Bogota, Colombia Business Staffing Solution A tiempo completo

    We are looking for a highly committed Field PC/Network Technician to provide enterprise-level assistance to our customers. **Responsibilities**: - Administer end-user workstations and support end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN) - Experience in Disk Imaging (cloning) - Experience in Computer...


  • Bogota, Colombia Foxys Computing Services A tiempo completo

    **The position of IT support Technician (Contractor)** - End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations. **Essential duties for the position include, but are not limited to the following**: - Provide onsite support to Authorized Users with...


  • Bogota, Colombia Foxys Computing Services A tiempo completo

    **The position of IT support Technician (Contractor)** - End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations. **Essential duties for the position include, but are not limited to the following**: - Provide onsite support to Authorized Users with...


  • Bogota, Colombia Foxys Computing Services A tiempo completo

    **The position of IT support Technician (Contractor)** - End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations. **Essential duties for the position include, but are not limited to the following**: - Provide onsite support to Authorized Users with...


  • Bogota, Colombia Foxys Computing Services A tiempo completo

    **The position of IT support Technician (Contractor)** - End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations. **Essential duties for the position include, but are not limited to the following**: - Provide onsite support to Authorized Users with...


  • Bogota, Colombia Infobip Ltd A tiempo completo

    At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform...

  • Gcc IT Support

    hace 1 mes


    Bogota, Colombia TransUnion A tiempo completo

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: **What You'll Bring**: The primary responsibility is to support GCC Costa Rica systems including corporate systems as well as business systems (Office, Workday, among others). You will also be focused on the following: - Equipment set up and inventory, onboarding and off-boarding, onsite...


  • Bogota, Colombia Trigyn A tiempo completo

    Position Id: G0123-0011 **Job Type**:4-6 months (contract) Country: Colombia - Location: Bogota- Pay Rate: Open- Contact Recruiter:912261400909 -**: Trigyn has a contractual opportunity for Helpdesk/User Support Technician. This resource will work at our client site in Colombia. **Responsibilities**: The primary focus is on computer operations, user and...

  • IT Help Desk

    hace 3 semanas


    Bogota, Colombia Charger Logistics Inc A tiempo completo

    Job Title: - IT Help Desk- Location: - Bogotá, Colombia- Category: - Information Technology- Experience: - Entry-Level**Job Description**: Description **_We’re proud to say we’ve been named one of "Super Empresas Expansión 2023 Top Companies"_** Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time...

  • IT Support

    hace 4 semanas


    Bogota, Colombia Optum A tiempo completo

    UnitedHealth Group IT Remote Client Operations provides a diverse and comprehensive array of infrastructure services designed to advance improved health and well-being for our customers, and to benefit UnitedHealth Group employees across the enterprise. Comprised of the Maintenance and Provisioning teams, RCO has over 300 resources across the globe and in...

  • IT Help Desk

    hace 4 días


    Bogota, Colombia Charger Logistics Inc A tiempo completo

    **_We’re proud to say we’ve been named one of "Super Empresas Expansión 2023 Top Companies"_** Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled...

  • IT Support

    hace 2 semanas


    Bogota, Colombia Modak A tiempo completo

    We are a dynamic fintech company committed to enhancing the digital experience for our customers. Our dedicated IT support team plays a crucial role in maintaining our reputation for outstanding customer service and technical reliability. The work is done in 5 hours per day for a total of 25 hours per week. The agent will work those 5 hours between 8 am and...

  • IT Support Engineer

    hace 4 semanas


    Bogota, Colombia Rush Street Interactive A tiempo completo

    We are looking for **an amazing IT Support Engineer**, responsible for providing on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, managing and troubleshooting IT issues. Your primary focus will be to provide support to RSI staff members to make sure all computers, network...

  • Help Desk Technician

    hace 7 días


    Bogota, Colombia Soaring Towers A tiempo completo

    **Soaring Towers** **Help Desk Technician (Part-Time) for $5-$20/hr.** **(Remote position)** **Join Our Dynamic Team!** **Key Responsibilities**: - Conduct thorough research to find solutions to complex software issues, ensuring customer satisfaction and continuous service improvement. - Initiate follow-up calls with clients to confirm resolution and...