Senior IT Support Engineer

hace 3 semanas

Bogota, Colombia Edgeuno A tiempo completo

**Full Job Description**

As a Senior IT Support Engineer, you will be responsible for helping planning, and executing all IT-related activities at EdgeUno.

In this role, you will analyze our current systems and assets, recommend and implement solutions and upgrades, and provide training. You should have extensive knowledge of network maintenance and advanced industry knowledge to keep us on the cutting edge. From day one, you will have an immediate impact on the day-to-day efficiency of our IT operations and an ongoing impact on our overall growth.

**Core Responsibilities**
- Administer user access controls and permissions in compliance with security policies.
- Own projects, solutions, and key responsibilities within a larger business initiative.
- Handle business-critical IT tasks and systems administration.
- Research and evaluate emerging technologies, hardware, and software.
- Track and maintain hardware and software inventory.
- Analyze department needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions.
- Ensure network components meet needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions.
- Continuously analyze current processes, technologies, and vendors to identify areas of improvement.
- Prepare cost-benefit analysis reports when upgrades are necessary, continuously analyzing vendors to ensure they offer the best possible service and value for company needs.
- Train employees on both software and hardware, troubleshoot, and provide technical support when needed.
- Develop and execute disaster procedures and maintain data backups.

**Desired Skills/Experience**
- Experience with Zoho Platform and Intune.
- Experience handling different operating systems like Microsoft, macOS, and Linux.
- In-depth knowledge of Identity and Access Management principles and best practices.
- Additional certifications in ITIL or similar technologies are a plus.
- Cloud computing, DevOps, and Datacenter knowledge are a plus.

**Requirements**:

- C1+ English Level is a must.
- Bachelor’s degree in technology or computer science.
- Experience with or knowledge of programming languages and operating systems (MS Exchange, Active Directory, CRM, and other
- Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring.
- Expertise with implementing, configuring, and testing solutions.
- Strong creative and analytical thinking.

**What We Offer**

At EdgeUno, we offer a competitive compensation package, development and training opportunities to shape and realize your career goals, a trustful environment where you can be yourself, share your thoughts, and create a valued partnership. We're looking for someone who shares our passion for innovation and our commitment to deliver a turnkey experience for cloud, gaming, streaming, and content companies who want to accelerate their expansion in Latin America with a customer-first focus. Join us and make an impact

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