Technical Account Manager

hace 4 días


Bogota, Colombia Epsilon A tiempo completo

**Company Description**
Epsilon is a global leader in outcome-based marketing. As a company at the forefront of marketing innovation, Epsilon provides a unique blend of data, technology, and services, driving measurable results and business growth for its clients. With over 9000 employees in 60 countries and rich 50-year history delivering cutting edge technology, data, and media solutions, Epsilon has a vast client portfolio in Automotive, Telecommunications, Retail, Fast Moving Consumer Goods, Financial Services, Healthcare, Travel, and more.

Did you know that Epsilon:

- Created the first ever travel rewards program for PanAm Airlines?
- Built Apple’s first CRM database?
- Is the technology behind the loyalty programs of Marriott, Walgreens, Citi, and more?
- Is ranked number 1 in IDC’s MarketScape Assessment for global DSPs and Leader in Forrester’s global Loyalty management software vendors?

We are looking for a Technical Account Manager to join our Client Services Team from LATAM but located in Colombia, reporting to the Lead Client Services. As a Technical Account Manager at Epsilon, you will be responsible for providing support to clients to promote the adoption and best practices in the use of products and will interface with various teams including Product, Revenue, CSM, Technology and more. You will have the opportunity to take on challenges from scratch, developing practices to help maximize benefits for our clients, and the challenge of analyzing data from a comprehensive view of the industry, providing stakeholders with the best solutions to meet their business goals.

**Responsibilities**:

- Act as the primary point of contact regarding technical issues and inquiries, providing guidance on the product and troubleshooting.
- Develop and automate internal usage processes and best practices manuals for our products.
- Conduct analysis and present performance reviews of customers.
- Provide detailed reports on incidents, service interruptions, and contribute metrics that add value to the area.
- Identify and report issues, bugs, and other errors to internal product and/or technology teams.
- Work as a liaison between client services and technology to enhance support processes and propose new functionalities.
- Stay current on current trends in data-driven marketing, advertising technology, programmatic advertising, etc., as well as the new technologies and offerings from our competitors.
- Focused on providing first-level support to our internal and external customers.

**Qualifications**
- Demonstrable experience in the advertising sector.
- Experience in handling social or programmatic platforms.
- Experience in data-driven marketing or in companies associated with Adtech, Martech, SaaS, or Programmatic advertising.
- Ability to manage multiple clients and projects simultaneously.
- Willingness and proactivity for learning and adopting new tools, both internal and external.
- Ability to communicate with non-technical individuals.
- Intermediate level of English (B2).
- Self-motivated and results-driven, with a focus on surpassing performance targets.
- Highly collaborative and team-oriented, excelling in fast-paced, cross-functional environments.

**Additional Information** We offer**:

- Being part of a leading team in an industry in full growth and with great international projection.
- Work modality: hybrid
- Holidays: 15 days
- Medical insurance
- Training and Development Programs
- Language training (English and/or Portuguese)


  • Technical Account Manager

    hace 3 semanas


    Bogota, Colombia Radware Bot Manager A tiempo completo

    Technical Account Manager - (2400001S) The Technical Account Manager will be responsible for the customers in North America and their activities related to the managed services. The technical account manager will represent the customer inside Radware and will act as the focal point and escalation manager. This position will work in front of customers to...


  • Bogota, Colombia Radware A tiempo completo

    Technical Account Manager, Colombia - (2400001I) **Technical Account Manager - Cloud Services, Colombia** **_ Position overview:_** **_ Responsibilities:_** - Build strong and positive relationships with customers in CALA - Manage the customer from onboarding, through the life cycle and ongoing Activities - Perform and provide detailed reviews of service...

  • Technical Account Manager

    hace 2 semanas


    Bogota, Colombia Netskope A tiempo completo

    **About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...


  • Bogota, Colombia Red Hat Software A tiempo completo

    About the job: Red Hat's Customer Success and Services team is looking for an experienced, enterprise-level engineer to join us as an Middleware Technical Account Manager in Colombia. Work closely with customers, gain an understanding of their IT infrastructure, internal processes, and business needs, and help identify relevant trends throughout the...


  • Bogota, Colombia Red Hat Software A tiempo completo

    About the job: Red Hat's Customer Success and Services team is looking for an experienced, enterprise-level engineer to join us as an Middleware Technical Account Manager in Colombia. Work closely with customers, gain an understanding of their IT infrastructure, internal processes, and business needs, and help identify relevant trends throughout the...

  • Technical Account Manager

    hace 2 semanas


    Bogota, Colombia Visa A tiempo completo

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...

  • Technical Account Manager

    hace 2 semanas


    Bogota, Colombia Visa A tiempo completo

    Job DescriptionTechnical Solutions Consultant, is a vital role within our company, acting as the main technical liaison for Cybersource’s clients, whether merchants, acquirers, or payment facilitators. Cybersource is part of Visa Acceptance Solutions, and you as Technical Solutions Consultant, will be responsible for owning the technical aspects of the...

  • Technical Account Manager

    hace 2 semanas


    Bogota, Colombia Rappi A tiempo completo

    ¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...


  • Bogota, Colombia Netskope A tiempo completo

    **About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...

  • Account Manager

    hace 5 días


    Bogota, Colombia PUR A tiempo completo

    **Account Manager** **Based in Bogota, Colombia** **Full-time position, Permanent contract** **Field travels: up to 20%** **Beginning: March/April 2024** **ABOUT PUR** PUR is a global leader in supply chain sustainability. We develop socio-environmental projects within the supply chains of our Corporate Partners. Through the economic and social...


  • Bogota, Colombia Staffaro A tiempo completo

    We are seeking an experienced and knowledgeable Account Manager to service key clients and help develop new client relationships. Account Managers perform a critical role on our account service team. The Account Manager serves as the primary business contact for the client and is ultimately responsible for client success and satisfaction. An Account Manager...


  • Bogota, Colombia Twilio A tiempo completo

    **See yourself at Twilio** Join the team as our next Technical Account Manager 3 **Who we are & why we're hiring** Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for...

  • Technical Account Manager

    hace 3 semanas


    Bogota, Colombia Twilio A tiempo completo

    **See yourself at Twilio** Join the team as our next Technical Account Manager 3 **Who we are & why we're hiring** Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for...

  • Technical Account Manager

    hace 4 semanas


    Bogota, Colombia Alarm.com A tiempo completo

    **Technical Account Manager (TAM) - Colombia** - Driving the Technical Onboarding process to ensure new partners have all the training and tools they need to succeed. We're searching for high-powered talent with a passion for technology, a consultative and entrepreneurial spirit, and a desire to drive and manage relationships internally across departments...


  • Bogota, Colombia Alarm.com A tiempo completo

    **Technical Account Manager (TAM) - Colombia** - Driving the Technical Onboarding process to ensure new partners have all the training and tools they need to succeed. We're searching for high-powered talent with a passion for technology, a consultative and entrepreneurial spirit, and a desire to drive and manage relationships internally across departments...


  • Bogota, Colombia Rappi A tiempo completo

    ¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...

  • Technical Account Manager

    hace 2 semanas


    Bogota, Colombia Amazon Web Services Colombia S.A.S. A tiempo completo

    5 years of hands-on Experience with operational parameters and troubleshooting for two (2) of the following: Infrastructure/ Systems Administration / Networking / DevOps /Compute/ Storage/ Database/ Big Data and Analytics/ Application-level services/ Serverless/ Applications Development in a distributed systems environment - Bachelor’s Degree in Computer...

  • Account Manager

    hace 2 semanas


    Bogota, Colombia ABB A tiempo completo

    **Account Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on...


  • Bogota, Colombia Twilio A tiempo completo

    **See yourself at Twilio**: Join the team as our next Technical Account Manager! **Who we are & why we're hiring**: Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and...


  • Bogota, Colombia Twilio A tiempo completo

    **See yourself at Twilio**: Join the team as our next Technical Account Manager! **Who we are & why we're hiring**: Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and...