Service Manager

hace 1 semana


Bogota, Colombia OCP TECH ECUADOR CL A tiempo completo

**Objetivo**

Gestiona la prestación de servicios de soporte hacia los clientes, asegurando que se identifican las necesidades del cliente en tiempo y forma para los sistemas bajo cobertura.

***Responsabilidades**:
- Relevamiento inicial de las necesidades de los clientes en lo referente a los servicios contratados.
- Documentación de las redes de los clientes para facilitar el tratamiento de potenciales incidentes.
- Monitoreo de cumplimiento de los compromisos de servicios asumidos, y de la calidad de los mismos.
- Seguimiento periódico con el Cliente de la evolución de los incidentes reportados
- Elaboración de reportes mensuales de las actividades (incidentes tratados, cumplimieno de SLAs, etc.)

**Habilidades Técnicas y Experiência**
- Estudiante de carreras técnicas o de informática (sistemas, telecomunicaciones, electrónica, etc.) ó campos afines.
- Experiência de 3 o más años en la prestación de servicios de soporte en redes de telecomunicaciones / sistemas de IT.
- Habilidad en la elaboración de reportes y presentaciones


  • Technical Account Manager

    hace 4 semanas


    Bogota, Colombia Radware Bot Manager A tiempo completo

    Technical Account Manager - (2400001S) The Technical Account Manager will be responsible for the customers in North America and their activities related to the managed services. The technical account manager will represent the customer inside Radware and will act as the focal point and escalation manager. This position will work in front of customers to...

  • Service Manager

    hace 1 semana


    Bogota, Colombia Sapiens A tiempo completo

    **Service Manager**: - Req ID: 53705- Location: Bogota, CO**About Sapiens** Sapiens International Corporation (NASDAQ and TASE: SPNS) empowers the financial sector, with a focus on insurance, to transform and become digital, innovative and agile. Backed by 40 years of industry expertise, Sapiens offers a complete insurance platform, with pre-integrated,...


  • Bogota, Colombia Johnson & Johnson A tiempo completo

    Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion or any other trait, YOU are welcome in all open positions at the largest...


  • Bogota, Colombia Pentasia A tiempo completo

    Our client is a global gaming technology operator and one of the fastest growing ones in the industry. They’ve been certified as a Great Place to Work across their offices and is now looking for a Customer Service Manager to provide a productive and motivating work environment. **Job Summary**: The Customer Service Manager is responsible for following and...


  • Bogota, Colombia Juniper Networks A tiempo completo

    **Inside Service Sales Operations Manager The **Inside Service Sales Operations Manager **is an integral part of the Juniper Americas sales team responsible to manage Inside Service Sales team in order to proactively prepare renewal quotes and renew expiring service contracts. This position is responsible for the daily sales operations of Inside Sales team,...


  • Bogota, Colombia My Visa Source A tiempo completo

    My Visa Source is a premier provider of immigration services in the digital era. MVS is seeking a Senior Client Service Manager to join our expanding team. We pride ourselves on having a client-centered focus, backed by leading technology. Across the globe, our offices help thousands of individuals and business people navigate through Canadian and United...


  • Bogota, Colombia TLNT A tiempo completo

    A leading and a rapidly expanding direct-to-consumer e-commerce brand and provider of premium firearm holsters and accessories, is on the lookout for a seasoned **E-commerce Customer Service Manager** to lead their customer service team and ensure that every interaction with the brand exceeds expectations. As the **E-commerce Customer Service Manager, **you...


  • Bogota, Colombia Juniper Networks A tiempo completo

    **Inside Service Sales Manager** **Hybrid role from Bogota, Colombia** The **Inside Service Sales Manager **is an experienced professional, integral part of the Juniper Americas sales team responsible to manage Inside Service Sales team in order to proactively renew expiring service contracts. This position is responsible for the daily sales activities of...


  • Bogota, Colombia Indra Colombia LTDA A tiempo completo

    Descripción de la oferta **Rol**: - Gerente de Servicios TI / Service Manager **Requisitos**: - Ingeniero de Sistemas, Industrial, Electrónico y/o carreras afines. - Experiência de cinco (5) años desempeñando cargos en empresas o proyectos con funciones de **Director, Gerente Service Delivery Manager o Coordinador Técnico, Coordinador Administrador...


  • Bogota, Colombia Johnson & Johnson A tiempo completo

    At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130...

  • Service Delivery Manager

    hace 1 semana


    Bogota, Colombia Anthology, Inc. A tiempo completo

    Service Delivery Manager Remote - Colombia *ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED* The Opportunity: Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can...

  • Service Manager- Psp

    hace 4 semanas


    Bogota, Colombia Kushki A tiempo completo

    **¡Nuestra aventura como Unicornio continúa y queremos seguir causando impacto como Nación!** Atrévete a ser parte de nuestro esfuerzo por digitalizar más comercios, llevando nuestros canales de pagos a diferentes países y así cumplir con nuestra misión de Conectar Latam con Pagos. **Service Manager PSP & ACQUIRING**: El propósito principal de este...

  • Service Manager

    hace 2 semanas


    Bogota, Colombia Sofka A tiempo completo

    **¿Quieres emprender un viaje con propósito?**: En Sofka tenemos uno claro: "cuidar nuestro entorno multiplicando experiências exitosas". ¡Alista tu mochila y sé parte de esta gran aventura! **¿Qué buscamos?**: Personas apasionadas por la **gerencia de proyectos**, **el relacionamiento** y el **cumplimiento de objetivos**. Si cuentas con mas de...


  • Bogota, Colombia Pacifica Continental A tiempo completo

    The **Service Desing and Transition Manager - **Latin America is responsible for leading the definition of services through Service Catalog Management, the definition of service agreements through Service Level Management, the creation of service knowledge through Service Knowledge Management, and the preparation and adoption of products and services through...


  • Bogota, Colombia ADP A tiempo completo

    **At ADP we are driven by your success. **We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise,...

  • Service Delivery Manager

    hace 4 semanas


    Bogota, Colombia Anthology, Inc. A tiempo completo

    Service Delivery Manager Bogota, Colombia *ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED* The Opportunity: Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can...


  • Bogota, Colombia Citi A tiempo completo

    The Service Sr. Manager is a senior management level position responsible for accomplishing results through the management of Customer Service teams that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations. **Responsibilities**: - Manage...


  • Bogota, Colombia TTEC A tiempo completo

    Manager, Service Delivery Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Service Delivery Manager working onsite in Bogota, Colombia, you’ll be a part of bringing humanity to business. #experienceTTEC **What You’ll be Doing** Do you have a passion for leading, mentoring and coaching?...


  • Bogota, Colombia TTEC A tiempo completo

    Senior Manager, Service Delivery **Senior Manager, Service Delivery** Bringing smiles is what we do at TTECfor you and the customer. As a Senior Manager - Service Delivery working onsite in Bogota, Colombia you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and...

  • Service Product Manager

    hace 4 semanas


    Bogota, Colombia GEA Group A tiempo completo

    **Service Product Manager - Latin America**: **Job information**: **Reference number**: JR-0019070 **Job function**: Service **Position type**: Full time **Site**: Bogotá D.c. CALLE 93 NO. 12 - 14. Of. 501, Bogotá D.C. Cundinamarca, 110221 - Job announcement GEA is one of the largest suppliers for the food and beverage processing industry and a wide...