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Service Manager
hace 1 semana
**Objetivo**
Gestiona la prestación de servicios de soporte hacia los clientes, asegurando que se identifican las necesidades del cliente en tiempo y forma para los sistemas bajo cobertura.
***Responsabilidades**:
- Relevamiento inicial de las necesidades de los clientes en lo referente a los servicios contratados.
- Documentación de las redes de los clientes para facilitar el tratamiento de potenciales incidentes.
- Monitoreo de cumplimiento de los compromisos de servicios asumidos, y de la calidad de los mismos.
- Seguimiento periódico con el Cliente de la evolución de los incidentes reportados
- Elaboración de reportes mensuales de las actividades (incidentes tratados, cumplimieno de SLAs, etc.)
**Habilidades Técnicas y Experiência**
- Estudiante de carreras técnicas o de informática (sistemas, telecomunicaciones, electrónica, etc.) ó campos afines.
- Experiência de 3 o más años en la prestación de servicios de soporte en redes de telecomunicaciones / sistemas de IT.
- Habilidad en la elaboración de reportes y presentaciones
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