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Business Relationship Manager

hace 4 meses

Bogota, Colombia Nestle A tiempo completo

**Report to**: Head of IT LATAM
**FG**:3
**Area**: IT
**Vacancies**:1
**Location**:Bogotá

**Position Summary**:
The Business Relationship Manager (BRM) is responsible for promoting the IT Strategy within the market. S/He acts as the main point of contact between the Business & Functions and IT Product Managers. BRMs advocates product portfolio, identifies needs for additional value delivery or integration between product groups.

Acting as a trusted advisor to the business unit(s), a BRM provides awareness, direction and guidance to business stakeholders to receive the best value and innovation, stimulates, surfaces, and shapes business demand for the technological assets and capabilities; BRMs develop a deep understanding of the part of the business to which they are aligned and maintain strong relationships with stakeholders.

**A day in the life of**:

- Strategy and advocacy:

- Manages relationships between IT organization and business unit(s) during the whole life cycle of the product. Maintains Constant (timely, relevant and proactive) communication with all stakeholders
- Advocates and facilitates showcase of technology enablement opportunities to the business (inspire through innovation).
- Supports Product Managers in understanding the business strategy and context definition of new products required to support business value or for decision of product lifecycle management.
- Ensure IT governance is established to support strategic partnership with business unit(s) in scope.
- Develop a deep knowledge of the partner’s business unit(s) within IT and likewise, and build positive and trusted relationships.
- Stakeholder Engagement, demand shapping and value delivery planning:

- Consults business units to review value delivered by product groups.
- Makes the link between specific business initiatives, projects or programs and IT in order to identify, forecast and deliver value (leveraging the integrated products and services catalogue).
- Qualifies demands based on product qualification check lists or identifies opportunities based of product portfolio knowledge mapped to business capabilities in scope.
- For complex highly configurable products or for needs requiring multi product integration, facilitates discovery and scoping by mobilizing appropriate stakeholders.
- Guides the business in effectively investing in (preferably) standard product groups and the innovation services.
- Partner with both the business and enterprise architecture to develop and maintain multi-year value driven business capability roadmaps (Joint Technology Plan)
- Value delivery monitoring and communication:

- Ensure business value is captured, realized, and optimized by talking value early, strong business case development, managing expectations, and identifying opportunities to further improve value.
- Contractualizes with each Business Unit receiver a set of Product Groups or sub-sets of one or several Product Groups, the charge of business process optimization and organizational change management.
- Communicates to business units the overall business value incremental delivery according to-plan.
- Organizes that regular feedback mechanism is in place (e.g. Annual Survey and executive partners interviews and Market Head feedback) as well as learnings are shared with the Global Service Solution teams/NGBS and corresponding actions are implemented.
- Coordinate the escalation and key issues by business in scope are resolved as per commitment with root cause mindset and collaboration with the operational teams.
- Security, Compliance & Risk management:

- Helps business unit(s) understand the impacts of product adoption, required security and compliance considerations and activities within business and product teams as well the required investments.
- Supports business impact analysis and risk analysis and mitigation.
- Notifies business unit(s) of IT plans and changes, and their impact on business performance or plans.

**What will make you successful**:

- Bachelor's degree in computer science, management information systems, Information Technology, Business Administration, Project Management or related field.
- 10+ years’ experience in Information Technology including program/project management/ business analysis/analytics and digital & innovation.
- Experience having worked in a global environment and with global virtual teams with Business and IT teams.
- Preferably experienced in one or more business functions.
- Experience with effective communication and stakeholder management at different levels in the organization and in English.
- Preferred any of the certifications: Advanced Information Technology Infrastructure Library certification (ITIL), Project Management Professional (PMP) certification, Information Technology Software Management (ITSM) and/or Six Sigma.
- Combination of general knowledge of multiple technology areas with knowledge of the targeted business function/market/categories, etc. to define