Customer Support Agent

hace 5 meses


Desde casa, Colombia TripleTen A tiempo completo

**Please pay attention to the fact that the basic schedule is 2/2, 10 am - 10 pm ET (15:00 - 03:00 Central European Time / 17:00 - 05:00 GMT +3). Up to 3 times a month, the schedule may be shifted +- 4 hours towards day/night time to cover other teammates' shifts.**

**_
TripleTen_**_ is a service that empowers individuals, regardless of their prior experience, to embark on the exciting and challenging journey of mastering tech professions. Our bootcamps focus on training students in software engineering, data science, business intelligence analytics, and QA engineering in a feasible and accessible way, ultimately leading them to thrive in a new career._
- Our mission is to ensure that every student has the opportunity to successfully master a new profession, find their purpose, and become a valuable member of the tech industry. TripleTen is a remote-first organization, mirroring our students who complete our bootcamps in a remote environment._

We are looking to hire a **Customer Support Agent** to help students from our international cohorts (mainly from the USA) throughout the learning process, answering their questions, relieving their doubts, and solving technical issues.

**Requirements**:

- Advanced level of English (C1);
- Customer-oriented, enjoy helping people, and able to multitask;
- General understanding of the IT industry and programming languages such as HTML, CSS, JavaScript, Python;
- Interest in the tech industry, ready to dive into it, understanding the processes of IT products, and online services;
- Ability to organize oneself, everyone, and everything around.

What you will do:

- Help students by answering their questions in chat rooms and mail channels;
- Accompany the learning process, communicate with the student guidance team;
- Work with a large amount of information and structure it accordingly.

What we can offer you:

- $1.1k payment on a monthly basis;
- ** The basic schedule is 2/2, 10 am - 10 pm ET (15:00 - 03:00 Central European Time / 17:00 - 05:00 GMT +3).**:

- Up to 3 times a month, the schedule may be shifted +- 4 hours towards day/night time to cover other teammates' shifts;
- A comfortable digital office. We use modern digital tools — Jira, Notion, Zoom, Hubspot, HiBob — to make collaborating together seamless;
- A diverse and close-knit global team spread across the US, Israel, LatAm, Serbia, Georgia, Armenia, and more.

**Disclosures**:

- _At this time, we are unable to offer H-1B, L-1A/B sponsorship opportunities._
- **This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time._
- **TripleTen is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, age, religion, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor._



  • Desde casa, Colombia Peak Support A tiempo completo

    **Join Peak Support: Where Passion Meets Purpose** At Peak Support, we're not just another outsourcing company—we're a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to Work-Certified company with the best Glassdoor rating in the business process outsourcing (BPO) industry, we're...

  • Customer Support Agent

    hace 5 meses


    Desde casa, Colombia TripleTen A tiempo completo

    **_Thank you for your interest in TripleTen!_** **_ TripleTen_**_ is a service that empowers individuals, regardless of their prior experience, to embark on the exciting and challenging journey of mastering tech professions. Our bootcamps focus on training students in software engineering, data science, business intelligence analytics, and QA engineering in...

  • Support Agent

    hace 5 meses


    Desde casa, Colombia Moabits A tiempo completo

    **Your mission**: We are seeking a **Support Agent** to join our dynamic team at Moabits, a leading IoT connectivity provider. As a valued member of our team in Latam (Remote), your role will involve ensuring customer satisfaction by resolving their queries and overcoming obstacles. **What you will be responsible for**: - Taking ownership of all support...


  • Desde casa, Colombia Agent Launch A tiempo completo

    **About Agent Launch** Agent Launch helps real estate agents launch scalable client acquisition systems they own by leveraging the power of search engines, video, systems automation & remote talent. **About the role** The REOA (Real Estate Operations Assistant) is a key professional who acts as the right-hand to Real Estate Agents and all other...


  • Desde casa, Colombia TripleTen A tiempo completo

    **_TripleTen_**_ is a leading online coding bootcamp that offers to learn coding and data analysis skills for tech industry jobs in less than a year in the US, Latin America, Southeast Asia, and Israel. Our research-based learning method is focused on ensuring that after completing our program, every student, regardless of their initial abilities, will find...

  • Customer Success Agent

    hace 5 meses


    Desde casa, Colombia PEXLY A tiempo completo

    Join our fast growing company as a **Customer Support Agent** **(English & Spanish)** for our Client. To support the ongoing growth and commitment to their customers, we are currently seeking a professional who can work for an analysis software platform that streamlines data analysis with automatic transcription, powerful analysis tools, ease of use, and...

  • Global Support Agent

    hace 5 meses


    Desde casa, Colombia Virtuagym A tiempo completo

    Are you ready to make a global impact and foster success in the digital health and fitness realm? We are seeking a **Global Support Agent** to join our vibrant Medellin team. As our company expands, we're on the lookout for a dedicated individual to elevate our support endeavors to new heights. This is a remote position from Colombia, where you will be...


  • Desde casa, Colombia Keep A tiempo completo

    **Our Journey at Keep**: At Keep, we embarked on a mission started by a powerful question: Why hasn't the banking experience caught up with the rapid pace of technology? This continues to fuel our passion for reshaping the Canadian fintech landscape. We provide businesses with a comprehensive suite of cross-border banking services, offering everything from...


  • Desde casa, Colombia TripleTen A tiempo completo

    **TripleTen** _is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack...


  • Desde casa, Colombia Tiendamia A tiempo completo

    **Trabajo 100% remoto, por 3 meses con posibilidad de extensión.** **En Tiendamia estamos revolucionando el Ecommerce Cross Border, cumpliendo día a día el sueño de miles de clientes!** **Para lograrlo nos desafiamos constantemente, con el objetivo de generar experiências increíbles a cada uno de nuestros clientes, que como nos gusta decir, son...

  • Live Chat Agent

    hace 5 meses


    Desde casa, Colombia Digital Customer Care Company BV A tiempo completo

    **Remote job. Start right away.** Looking for a varied remote agent role within an innovative global business? Able to speak English fluently? Then we’re looking for you! Digital Customer Care Company is looking for people with a high level of English for the position of Live Chat Agent to work directly for one of our accounts. **Our story (the short...


  • Desde casa, Colombia ITACWT LTd A tiempo completo

    A startup in the field of digital marketing is recruiting a Customer Support Representative! This is a long-term position within a fast-growing company. General description: Reporting to the Customer Support Manager, you will communicate with our customers through the following tasks: - Analysis, understanding, and processing of customer requests for...

  • Customer Success

    hace 5 meses


    Desde casa, Colombia Pavago A tiempo completo

    **Job Title**: Customer Success and Support Specialist **Position Type**: Contract, Full-Time, Remote **Working Hours**: US - CST **About Pavago** **Responsibilities**: - **Demos and Onboarding**: Assist with conducting product demos, collaborating with the sales team to showcase features and benefits to potential customers. Participate in onboarding...


  • Desde casa, Colombia Elite Talent Recruitment A tiempo completo

    **Job Summary**: The Customer Support Representative is the front line of our brand's communication, ensuring that our customers always feel valued, heard, and satisfied. This role requires impeccable English and grammar skills, the ability to manage customer expectations with grace, and the critical thinking skills to troubleshoot and solve problems in...


  • Desde casa, Colombia Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...


  • Desde casa, Colombia Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...


  • Desde casa, Colombia MetaMap A tiempo completo

    We’re living at the dawn of a borderless world, but most people still don't have the tools needed to engage in critical high-trust services including everything from access to financial services, to sharing assets in peer-to-peer marketplaces, and even managing talent. At MetaMap, our work is centered on addressing this gap by building an identity data...


  • Desde casa, Colombia AnyRoad A tiempo completo

    **About AnyRoad** AnyRoad is the leader in experiential marketing software. We were founded on the belief that real-life, in-person experiences offer brands invaluable opportunities to build long-lasting relationships with their consumers, ultimately creating a community of brand advocates and accelerating revenue growth. AnyRoad offers the only unified...


  • Desde casa, Colombia Swapcard A tiempo completo

    **What you will be doing**: - Support all users of the platform before, during, and after their event - Run regular webinars for event organizers and exhibitors - Help the event team create content for attendees, exhibitors and organizers - Provide online and/or onsite support for events throughout their duration - Be the voice of users to improve the...


  • Desde casa, Colombia 1840 & Company A tiempo completo

    **Job Overview**: We are currently looking for a Customer Support Representative, the individual must be Bilingual with English and Spanish to join our team and assist our valued customers in resolving their inquiries and concerns. If you are a customer-focused individual with excellent communication skills and a strong drive to excel, we want to hear from...