Gs Total Rewards Team Leader, Benefit Operations
hace 4 semanas
At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities, and forward progress. That’s why for more than 135 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest and most broadly based healthcare company, we are committed to using our reach and size for good. We strive to improve access and affordability, create healthier communities, and put a healthy mind, body, and environment within reach of everyone, everywhere. Every day, our more than 140,000 employees across the world are blending heart, science, and ingenuity to profoundly change the trajectory of health for humanity.
Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.
When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.
At Johnson & Johnson MedTech, we unleash diverse healthcare expertise, purposeful technology, and a passion for people to transform the future of medical intervention and empower everyone to live their best life possible. For more than a century, we have driven breakthrough scientific innovation to address unmet needs and reimagine health. In surgery, orthopedics, vision, and interventional solutions, we continue to help save lives and create a future where healthcare solutions are smarter, less invasive, and more personalized.
For All Requisitions, except Trainees and Interns
We are searching for the best talent for **Global Services Total Rewards Team Leader, Benefit Operations** to be in **Bogotá ,Colombia **.
**You will be responsible for**:
- Support the day-to-day service delivery for benefits administration, healthcare, pension and ancillary benefit operations for 14 countries comprising the Latin America region.
- Supervise work of Benefits Analysts, including:
- Monitoring real-time operational performance and ensuring team is staffed appropriately for anticipated work volume as well as escalation of unusual events.
- Providing daily and monthly performance feedback and coaching to direct reports; and monitoring the development and training needs of team members.
- Mentoring and providing leadership development to team members.
- Selecting, interviewing, and hiring of team members.
- Driving team engagement and adherence to a global culture identity for Global Services, HR and establishing a set of values to promote achievement and continuous improvement in conjunction with the overall Global Services organization.- Support benefits implementations and enrollment processes for the region.
- Identify continuous improvement and intelligent automation opportunities and support operational changes to elevate the employee experience and improve efficiencies and effectiveness.
- Handle escalated issues according to J&J SFDC SLAs, and Plan rules.
- Review and document processes for the Company’s healthcare plans and programs across LATAM.
- Collaborate with the internal and external business partners to ensure that benefits processes are managed and delivered per policies, program requirements and contract terms.
- Manage the development, review and update of healthcare policy and program documentation. (e.g., Standard Operating Procedures, Desktop Procedures, Process Flows, etc.), to ensure complete, accurate, and up-to-date depiction of policies, plans, programs and processes.
- Conduct audits of services across the region to ensure compliance with contracts and/or services agreements.
- Fostering a culture of inclusiveness and multi-cultural engagement through coaching and feedback to peers and the broader community in Global Services, HR in alignment with the Company's Leadership Imperatives.
- Support major benefits projects such as acquisitions, divestitures, or restructurings.
- Other duties as required.
**Qualifications**:
- A minimum of a Bachelor's degree is required.
- 6-8 years of relevant experience working in a Compensation, Benefits and/or in HR/Business Operations capacity with strong analytical focus is required.
- Strong sense of urgency, process-orientation, attention to detail, outstanding teaming and collaboration skills required.
- Previous experience supervising the work of others required.
- Excellent level of Spanish and English is required (Portuguese preferred).
- Strong project management skills with experience in supporting the execution of large-scale projects is strongly preferred.
- Experience with Microsoft Office suite of software products, Workday, SalesForce, database and HRIS systems and reporting tools is preferred.
- This position is located in Bogota, Colombia and may require up to 10% travel.
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