Client Service

hace 6 meses

Bogota, Colombia Fiserv, Inc. A tiempo completo

**Calling all innovators - find your future at Fiserv.**

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

**Job Title**

Client Service

**Ke**y Responsibilities**
- Resolving technical client queries received through multiple channels either through in-depth analysis or in conjunction with internal teams.
- Take ownership for query analysis, investigating and resolving queries to a level of resolution acceptable by the agreed service levels.
- Analysis of statistical and production data to identify patterns and to make suggestions to Team Lead and Manager to improve First Data and Client business management.
- Develop new SQL processes to enhance data extract requirements.
- Management of escalated queries that may hinder First Data from reaching agreed service levels, including the management of client critical issues.
- Interaction with other team members and management to improve efficiency and effectiveness of the unit.
- Continuously work with the Team Leader and on their own to design and create data reports and reporting tools.

**Job Requirements**

Other technical skills include:

- Degree in an IT or Business-related discipline.
- A minimum of 2 years’ experience working in an Analytical or incident management role.
- Previous experience working in a troubleshooting role.
- Excellent communication skills.
- Experienced user of SQL.
- Knowledge of JIRA.
- Previous experience in credit card/payments/merchant acquiring industry preferable but not essential.
- Experienced in Excel/VBA.
- Previous experience of working in a client focused environment.

**Competencies**

The ideal person will be able to demonstrate the following important behaviours:

- Advanced problem-solving skills and proven ability to think logically.
- Quality focused with attention to detail.
- Ability to schedule and prioritise tasks in a manner that optimises efficiency and effectiveness.
- Very comfortable communicating with employees of all levels within the company.
- Organised, logical and professional at all times.
- Ability to work under pressure to tight deadlines, with a commitment to service delivery.
- Self-motivated with the ability to work on own initiative or as part of a team.

Thank you for considering employment with Fiserv. Please:

- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

**What you should know about us**:
Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

**Our commitment to Diversity and Inclusion**:
**Warning about fake job posts**:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

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