Technical Support Engineer Ii

hace 2 semanas


Bogota, Colombia Launch Mobility A tiempo completo

**(In Colombia) **Do you want to be part of a Mobility Innovation team and make a meaningful impact on the way we move?

Launch Mobility is driving a transformation in the automotive transport industry. We are powering a shared, connected, sustainable, and equitable future by offering the industry’s most comprehensive suite of services for mobility. We’re seeking team members who are passionate about creating world-class technology products that achieve these goals.

**What You'll bring**: We are looking for an engineer responsible for being the first contact for the SaaS products customers, receiving and triaging their requests, giving them on-time support to help them to find solutions to technical issues, and guiding them to navigate through all types of system challenges to create the best technical support experience and impact the loyalty of our clients and their customers.

**You'll Need**:
**3-4 **years of experience as a Technical Support Engineer II or III for a software product

English Level: B2-C1 (Spoken and Written)

Preferred: Computer Science or Engineering degree.

1. Experience working with a SaaS product company with different systems, software, and hardware.

2. Experience triaging needs, tickets, or client requests.

3. Experience doing research, diagnosing, troubleshooting, and resolving customer issues/tickets.

4. Experience providing remote support to clients.

5. Experience working with any service desk support system such as Jira, Zendesk, Zoho, Confluence, or similar.

6. Familiarity with cloud apps and services.

7. Basic understanding and scripting of tech stacks such as SQL, Python, and JavaScript.

8. Experience working with any project management tool such as Jira, Trello, ClickUp, or similar.

9. Understanding of the software development process and lifecycle (SDLC).

10. Understanding of Agile Methodologies

**Nice to have**: General network understanding, including troubleshooting various scenarios and network systems using knowledge of common protocols such as TCP/IP, NTP, DNS, DHCP, etc.

**Soft Skills**:
1. Problem Solving-Analytical thinking

2. Customer focus oriented

3. Effective communication (Verbal and non-verbal)

4. Self Management and organizational

5. Adaptability and flexibility

**WE OFFER YOU**:
USD Payment and competitive salaries

Hybrid or remote flexibility (office in Chicó, Bogotá)

Flexible holiday/vacation plan
- Unlimited Days Off

Bilingual English / Spanish work environment

Access to one of the most popular Online Learning Platform

**CULTURE**: We lived the speed, learning, and dynamic process of a startup culture being a diverse, collaborative, flexible, and trusting team, focused on achieving our goals.

**We Value**: Diversity of People & Perspectives Trustworthiness people Excitement and Joy working for our Mission Collaborative and Teamwork Ownership & Innovation

**#Hiring #JobOffer #TSE #TechnicalSupport #Engineer**

**Only for people located in Colombia.



  • Bogota, Colombia Launch Mobility A tiempo completo

    **(In Colombia, Remote) **Do you want to be part of a Mobility Innovation team and make a meaningful impact on the way we move? **Launch Mobility **is driving a transformation in the automotive transport industry. We are powering a shared, connected, sustainable, and equitable future by offering the industry’s most comprehensive suite of services for...

  • Technical Support Ii

    hace 2 meses


    Bogota, Colombia Smart Option Search A tiempo completo

    **About the job Technical Support II**: **Responsibilities**: - Diagnose and troubleshoot software and hardware issues for a wide range of products and services. - Guide customers through step-by-step solutions to resolve technical problems. - Escalate complex issues to senior technicians or relevant teams when necessary. - Collaborate with cross-functional...


  • Bogota, Colombia Red Hat Software A tiempo completo

    About the job: The Red Hat Global Support Services team is adding a Technical Support Engineer with a background in Linux system administration to join us remotely in Colombia. In this role, you will deliver an outstanding customer support experience by providing technical support and sustaining engineering services to enterprise subscription customers....


  • Bogota, Colombia Trustonic A tiempo completo

    **Company Description** **_ Who we are..._** At Trustonic our products are making a difference across the world. One moment we’re ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we’re protecting the safety and integrity of the vehicles we drive and the devices we care about. We...


  • Bogota, Colombia Trustonic A tiempo completo

    **Company Description** **_ Who we are..._** At Trustonic our products are making a difference across the world. One moment we’re ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we’re protecting the safety and integrity of the vehicles we drive and the devices we care about. We...


  • Bogota, Colombia Red Hat Software A tiempo completo

    About the job: The Red Hat Global Support Services team is adding a Technical Support Engineer with a background in systems administration to join us remotely in Colombia. In this role, you will deliver an outstanding customer support experience by providing technical support and sustaining engineering services to enterprise subscription customers. Unlike...


  • Bogota, Colombia Radware A tiempo completo

    Tier 2 Technical Support Engineer - (24000037) Radware has changed how businesses are securing the digital experience. As a result, it’s now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market. If you’re an energetic, upstart engineer who enjoys working in a fast-paced environment and interacting with...


  • Bogota, Colombia NielsenIQ A tiempo completo

    **Company Description** REFID382164** Our NielsenIQ Technology teams are working on our new “Connect” platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ’s data and insights to innovate and grow. As a** Product Solution & Support Engineer**, you’ll be part of a team of smart,...


  • Bogota, Colombia Red Hat, Inc. A tiempo completo

    The Red Hat Global Support Services team is adding a Technical Support Engineer with a background in Linux system administration to join us remotely in Colombia. In this role, you will work with Openshift Virtualization, Kubernetes, and our Openshift technologies. Delivering an outstanding customer support experience by providing technical support and...


  • Bogota, Colombia Radware A tiempo completo

    Tier 2 Technical Support Engineer - Colombia - (2400001E) Radware has changed how businesses are securing the digital experience. As a result, it’s now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market. If you’re an energetic, upstart engineer who enjoys working in a fast-paced environment and...


  • Bogota, Colombia Capgemini Engineering A tiempo completo

    **Technical Support Engineer (LANSW)**: We are in search of our next Technical Support Engineer (LANSW). **ROLE AND RESPONSIBILITIES** - Designing and implementing Local Area Networks, involving meticulous planning, configuration, and testing of network components like routers, switches, and hubs. - Engaging in network administration tasks, including...


  • Bogota, Colombia Trellix A tiempo completo

    **_Role Overview:_**: The Technical Support Engineer (TSE) provides end-to-end technical support for McAfee customers and provides technical service of fault recording, diagnosis, problem solving, and resolution delivery for McAfee’s premiere customer base. When a customer needs technical support the Technical Support Engineer (TSE) will be the first and...


  • Bogota, Colombia NielsenIQ A tiempo completo

    **Company Description** REFID382164** Our NielsenIQ Technology teams are working on our new “Connect” platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ’s data and insights to innovate and grow. As a **SAS Technical Support Engineer,** you’ll be part of a team of smart, highly...


  • Bogota, Colombia Allot A tiempo completo

    **Who we are**: Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world. We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure. At Allot, you’ll have the...


  • Bogota, Colombia Allot A tiempo completo

    **Who we are**: Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world. We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure. At Allot, you’ll have the...


  • Bogota, Colombia Allot A tiempo completo

    **Who we are**: Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world. We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure. At Allot, you’ll have the...


  • Bogota, Colombia minka_ A tiempo completo

    **Why**: minka_ is an open network that enables money to flow. We are powering the real time payments infrastructure of several countries and have enabled millions of people to move money instantly, using only a phone number and at no cost. We are a lean, purposely small, well funded startup that is playing the long game. We are selective and take care of...

  • Technical Offer Engineer

    hace 4 semanas


    Bogota, Colombia GEA Group A tiempo completo

    **Technical Offer Engineer**: **Job information**: **Reference number**: JR-0026916 **Job function**: Engineering **Position type**: Full time **Site**: Bogotá D.c. CALLE 93 NO. 12 - 14. Of. 501, Bogotá D.C. Cundinamarca, 110221 - GEA is a multinational engineering company and one of the world's largest suppliers to the food, beverage, chemical, and...


  • Bogota, Colombia PayJoy A tiempo completo

    **About PayJoy** PayJoy is a mission-driven company dedicated to helping a billion people around the world step into the modern financial system for the first time and supporting them on a path to financial success. Founded in 2015, PayJoy’s “secret sauce” technology turns a smartphone into collateral to jumpstart unbanked consumers into the credit...


  • Bogota, Colombia ITT, Inc. A tiempo completo

    **Resumen de Posición**: Engineer in charge of generating offers for quote requests for public and private tenders, received directly from clients or through our sellers. Organize and define priorities in the selection and preparation of proposals, selecting the team that best meets the technical and commercial requirements. In addition to the previous...