Global Technical Support Engineer

hace 4 meses


Bogota, Colombia Allot A tiempo completo

**Who we are**:
Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.

We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.

At Allot, you’ll have the opportunity to develop professionally and personally in a dynamic environment with like-minded people who always go the extra mile to succeed.

**What we’re looking for**:
A Technical Support Engineer to remotely support our CSP clients - this is an opportunity to join the Global Customer Services team of a leading DPI/network devices vendor providing solutions for Tier1 global telcos.

**What you’ll do**:

- Provide excellent, dedicated, and proactive support service
- Perform deep problem investigation into system logs and behavior
- Provide technical guidance and solutions to the company’s customers and partners, problem reproduction, and lab simulations
- Work with higher tier support teams and travel to customer sites according to need
- Maintain direct contact with key customers in the APAC & EMEA region to assure customer satisfaction and success

**Requirements**:
**What you should have**:

- Strong knowledge of **Linux system administration** and operation
- Strong knowledge in **Wireshark**:

- Strong hands-on working knowledge of **TCP/IP networks**, packet-sniffing, and traffic generation
- Experienced in **customer care** working with CRM systems
- Graduate/Diploma in Computer Science/Electrical/Electronic Engineering

**Advantages**:

- Hands-on experience with networking LAN/WAN environments - Routers, Switches, Firewalls, NMS, etc.
- Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing
- At least basic knowledge in SNMP to prepare the query for SNMPGET and SNMPWALK
- Experience working directly with ISPs, mobile operators, cable operators

If you are interested in this role, please send us your resume **in English**

Region (Website):
Latin America



  • Bogota, Colombia Red Hat Software A tiempo completo

    About the job: The Red Hat Global Support Services team is adding a Technical Support Engineer with a background in Linux system administration to join us remotely in Colombia. In this role, you will deliver an outstanding customer support experience by providing technical support and sustaining engineering services to enterprise subscription customers....


  • Bogota, Colombia Trustonic A tiempo completo

    **Company Description** **_ Who we are..._** At Trustonic our products are making a difference across the world. One moment we’re ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we’re protecting the safety and integrity of the vehicles we drive and the devices we care about. We...


  • Bogota, Colombia Red Hat Software A tiempo completo

    About the job: The Red Hat Global Support Services team is adding a Technical Support Engineer with a background in systems administration to join us remotely in Colombia. In this role, you will deliver an outstanding customer support experience by providing technical support and sustaining engineering services to enterprise subscription customers. Unlike...


  • Bogota, Colombia Red Hat, Inc. A tiempo completo

    The Red Hat Global Support Services team is adding a Technical Support Engineer with a background in Linux system administration to join us remotely in Colombia. In this role, you will work with Openshift Virtualization, Kubernetes, and our Openshift technologies. Delivering an outstanding customer support experience by providing technical support and...


  • Bogota, Colombia Radware A tiempo completo

    Tier 2 Technical Support Engineer - (24000037) Radware has changed how businesses are securing the digital experience. As a result, it’s now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market. If you’re an energetic, upstart engineer who enjoys working in a fast-paced environment and interacting with...


  • Bogota, Colombia Launch Mobility A tiempo completo

    **(In Colombia) **Do you want to be part of a Mobility Innovation team and make a meaningful impact on the way we move? Launch Mobility is driving a transformation in the automotive transport industry. We are powering a shared, connected, sustainable, and equitable future by offering the industry’s most comprehensive suite of services for mobility....


  • Bogota, Colombia Radware A tiempo completo

    Tier 2 Technical Support Engineer - Colombia - (2400001E) Radware has changed how businesses are securing the digital experience. As a result, it’s now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market. If you’re an energetic, upstart engineer who enjoys working in a fast-paced environment and...


  • Bogota, Colombia Capgemini Engineering A tiempo completo

    **Technical Support Engineer (LANSW)**: We are in search of our next Technical Support Engineer (LANSW). **ROLE AND RESPONSIBILITIES** - Designing and implementing Local Area Networks, involving meticulous planning, configuration, and testing of network components like routers, switches, and hubs. - Engaging in network administration tasks, including...


  • Bogota, Colombia GEA Group A tiempo completo

    **Technical Offer Engineer**: **Job information**: **Reference number**: JR-0026916 **Job function**: Engineering **Position type**: Full time **Site**: Bogotá D.c. CALLE 93 NO. 12 - 14. Of. 501, Bogotá D.C. Cundinamarca, 110221 - GEA is a multinational engineering company and one of the world's largest suppliers to the food, beverage, chemical, and...


  • Bogota, Colombia minka_ A tiempo completo

    **Why**: minka_ is an open network that enables money to flow. We are powering the real time payments infrastructure of several countries and have enabled millions of people to move money instantly, using only a phone number and at no cost. We are a lean, purposely small, well funded startup that is playing the long game. We are selective and take care of...


  • Bogota, Colombia Coupa Software A tiempo completo

    Through the power of trillions of dollars in business spend, Coupa’s mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together. Our customers, suppliers, and employees - our Coupanians - come together to co-create ideas and innovations that impact the power of spend. Through the...


  • Bogota, Colombia Coupa Software A tiempo completo

    Through the power of trillions of dollars in business spend, Coupa’s mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together. Our customers, suppliers, and employees - our Coupanians - come together to co-create ideas and innovations that impact the power of spend. Through the...


  • Bogota, Colombia Coupa Software A tiempo completo

    Through the power of trillions of dollars in business spend, Coupa’s mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together. Our customers, suppliers, and employees - our Coupanians - come together to co-create ideas and innovations that impact the power of spend. Through the...


  • Bogota, Colombia Takeda Pharmaceutical A tiempo completo

    **Job Description/Role Profile** **Job/Position**: Associate Solutions Engineer (job profile title) Technology Support Engineer (Business title) **BU/Organization**: GDT **Department**: Workforce Technology Support **Line Manager’s Position Title**: Service Delivery Partner - Area/Country/City **Location** Base in Country **_...


  • Bogota, Colombia Coupa Software A tiempo completo

    1Through the power of trillions of dollars in business spend, Coupa’s mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together. Our customers, suppliers, and employees - our Coupanians - come together to co-create ideas and innovations that impact the power of spend. We are...


  • Bogota, Colombia Twilio A tiempo completo

    **See yourself at Twilio** Join the team as our next Technical Support Specialist! **Who we are & why we're hiring** Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and...


  • Bogota, Colombia ITT, Inc. A tiempo completo

    **Resumen de Posición**: Engineer in charge of generating offers for quote requests for public and private tenders, received directly from clients or through our sellers. Organize and define priorities in the selection and preparation of proposals, selecting the team that best meets the technical and commercial requirements. In addition to the previous...


  • Bogota, Colombia TheCompulab Corp A tiempo completo

    **About Us**: We are a small MSP (Managed Service Provider) with a team of 12 members, currently seeking a a Technical Support Specialist L2. Our core focus is empowering small businesses with specialized IT and cybersecurity solutions. We assist our clients with cybersecurity, day-to-day help desk issues, server management, Microsoft 365, cloud...


  • Bogota, Colombia Full Potential Solutions A tiempo completo

    Overview: **About US**: Here are some of the exciting initiatives we are working on: - Creating AI driven conversational experiences for a wide spectrum of global enterprises - Designing and developing amazing user experiences across data visualization and analytic - Building Salesforce solutions to drive customer engagement by leveraging ML to enhance...


  • Bogota, Colombia Acronis A tiempo completo

    Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Technical Expert Support Engineer who is ready to join us in creating a #CyberFit future and protecting the digital...