Global Technical Support Engineer

hace 2 semanas


Bogota, Colombia Allot A tiempo completo

**Who we are**:
Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.

We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.

At Allot, you’ll have the opportunity to develop professionally and personally in a dynamic environment with like-minded people who always go the extra mile to succeed.

**What we’re looking for**:
A Technical Support Engineer to remotely support our CSP clients - this is an opportunity to join the Global Customer Services team of a leading DPI/network devices vendor providing solutions for Tier1 global telcos.

**What you’ll do**:

- Provide excellent, dedicated, and proactive support service
- Perform deep problem investigation into system logs and behavior
- Provide technical guidance and solutions to the company’s customers and partners, problem reproduction, and lab simulations
- Work with higher tier support teams and travel to customer sites according to need
- Maintain direct contact with key customers in the APAC & EMEA region to assure customer satisfaction and success

**Requirements**:
**What you should have**:

- Strong knowledge of **Linux system administration** and operation
- Strong knowledge in **Wireshark**:

- Strong hands-on working knowledge of **TCP/IP networks**, packet-sniffing, and traffic generation
- Experienced in **customer care** working with CRM systems
- Graduate/Diploma in Computer Science/Electrical/Electronic Engineering

**Advantages**:

- Hands-on experience with networking LAN/WAN environments - Routers, Switches, Firewalls, NMS, etc.
- Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing
- At least basic knowledge in SNMP to prepare the query for SNMPGET and SNMPWALK
- Experience working directly with ISPs, mobile operators, cable operators

If you are interested in this role, please send us your resume **in English**

Region (Website):
LATAM



  • Bogota, Colombia Allot A tiempo completo

    **Who we are**: Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world. We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure. At Allot, you’ll have the...


  • Bogota, Colombia Launch Mobility A tiempo completo

    **(In Colombia) **Do you want to be part of a Mobility Innovation team and make a meaningful impact on the way we move? Launch Mobility is driving a transformation in the automotive transport industry. We are powering a shared, connected, sustainable, and equitable future by offering the industry’s most comprehensive suite of services for mobility....


  • Bogota, Colombia minka_ A tiempo completo

    **Why**: minka_ is an open network that enables money to flow. We are powering the real time payments infrastructure of several countries and have enabled millions of people to move money instantly, using only a phone number and at no cost. We are a lean, purposely small, well funded startup that is playing the long game. We are selective and take care of...


  • Bogota, Colombia Fortinet A tiempo completo

    **Responsibilities**: - Collection, analysis, and change recommendations of configuration information - Collection and analysis of customer network information - Collection and initial analysis of packet trace information **Job Experience / Abilities Required**: - Experience in a technical support role in a networking/security company or equivalent...

  • Support Field Engineer

    hace 4 semanas


    Bogota, Colombia Motorola Solutions A tiempo completo

    **Company Overview**: At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that...


  • Bogota, Colombia Alvaria Inc A tiempo completo

    **PRIMARY ROLE & RESPONSIBILITIES** - Resolve technical issues of the Alvaria product suite for our Enterprise Customers and Partners around the globe. - Document and verify reported problems. Troubleshoot and resolve issues utilizing all available tools, resources, and documentation. Engage additional resources when necessary. - Log/report issues on our...


  • Bogota, Colombia Full Potential Solutions A tiempo completo

    Overview: **About US**: Here are some of the exciting initiatives we are working on: - Creating AI driven conversational experiences for a wide spectrum of global enterprises - Designing and developing amazing user experiences across data visualization and analytic - Building Salesforce solutions to drive customer engagement by leveraging ML to enhance...


  • Bogota, Colombia Velocity Global A tiempo completo

    *** We are currently looking to hire a Platform Support Specialist to join our growing Platform Support team. This team is a Customer Care division of Velocity Global, which provides 24/5 global support to our clients and internal functional teams. Velocity Global is a high-growth International Professional Employment Organization (PEO) delivering...


  • Bogota, Colombia Sofvio A tiempo completo

    **Softtek **is looking for a **Genesys Support Engineer.** “Get together to the biggest technological revolution, creating new digital solutions for all our customers.” Compensation**:COP13M - 16M/month.** Location**:Remote (for Colombia residents).** Skills**:Proficient in.NET.** Responsibilities and more: - L2/L3 Support on Genesys Platform. -...


  • Bogota, Colombia Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...


  • Bogota, Colombia Velocity Global A tiempo completo

    *** We are currently looking to hire a Platform Support Associate to join our growing Platform Support team. This team is a Customer Care division of Velocity Global, which provides 24/5 global support to our clients and internal functional teams. Velocity Global is a high-growth International Professional Employment Organization (PEO) delivering...


  • Bogota, Colombia Nuvei A tiempo completo

    **Technical Support Specialist** **_Desired Location Bogota, Colombia_** **_Hybrid - Remote - On site_** The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. WE ARE NUVEI. Nuvei (Nasdaq: NVEI) (TSX: NVEI) is the Canadian fintech company accelerating the business of clients...

  • Support Engineer

    hace 4 semanas


    Bogota, Colombia Thales A tiempo completo

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...


  • Bogota, Colombia Manning Global A tiempo completo

    Ensure that all Core Infrastructure teams deliver a "customer first" service and support mindset, from initial client contact to closure of all incidents, requests, and new opportunities.- Manage escalations, establish continuous communication and good relationship with Business Operations through respective IT BPs (IT Business Partners) and TAMs (Technical...

  • HRis Support Analyst

    hace 4 semanas


    Bogota, Colombia Solvo Global A tiempo completo

    **Position**:HRIS Support Analyst **City**:Bogotá (On site) **Schedule**:Monday to friday from 10am to 7pm **Remuneration**: $4'000.000 - 4'500.000 **Job description**: **Responsabilities**: - Coordinate and perform activities and support data transmissions related to integration of data and systems such as direct 180 and 360 feeds between iSolved API...


  • Bogota, Colombia Velocity Global A tiempo completo

    *** We are currently looking to hire a Platform Support Associate to join our growing Platform Support team. This team is a Customer Care division of Velocity Global, which provides 24/5 global support to our clients and internal functional teams. This role will be based in Colombia but serving global clients and will report to the Platform Support...

  • Technical Leader

    hace 4 semanas


    Bogota, Colombia Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...


  • Bogota, Colombia Manning Global A tiempo completo

    To collaborate in a team dedicated to provide Telephony support to call centre operations which support activities are carried out remotely from the Service support centres incl. Management of Avaya Automatic Call Distribution.- Ensuring proper set up and configuration of vectors, VDNs, skills, and other ACD related objects, reporting and accounting systems-...


  • Bogota, Colombia Global Visa Support A tiempo completo

    Global Visa Support (est. 2010) is an immigration and education consultancy with headquarters in London and offices in the Philippines, India and UAE. We specialise in immigration and study programmes in the UK, Canada, USA and New Zealand. We also are co-owners of Golders Green College, a British Council accredited English Language School in London. We are...


  • Bogota, Colombia Renewable Energy Grid Solutions A tiempo completo

    **Job Description Summary**: The GA LATAM - Technical Application Engineer - LAM - is responsible for providing technical sales support on the GE Grid Automation products portfolio, including working closely with the customer to determine requirements, solutions and promote the business value proposition of Telecommunication products and...