Customer Support Agent

hace 7 meses


Bogota, Colombia Teamtailor A tiempo completo

**Let's shape the future of recruitment together**

Teamtailor is an Employer Branding and an ATS SaaS platform used by over 8000 companies, with 200,000+ users in 90 countries worldwide.

Being a part of Teamtailor means joining a dynamic, international tech company where you can make a significant impact on organizational growth. It's a fast-paced environment that encourages responsibility and, of course, having a lot of fun

Diversity is at the core of Teamtailor. We value team members with varied backgrounds and expertise. There are no standard profiles; everyone shares our vision and strives to contribute to our success.

**We're now expanding our already established Customer Support team and seeking an experienced Spanish-speaking Support professional to join us in Bogotá, Colombia.
- The CS Team on our company trip to Sicily_

As a member of our Customer Support Team, you will be responsible for our most important communication: that with our existing users. We are renowned for providing exceptional customer service, and we aim to surpass our customers' expectations. Our commitment to quality is reflected in our average response time of 2 minutes and a customer satisfaction rating (CSAT) of 98%.

Our goal is to ensure an exceptional experience for every user, resulting in smiles all around.

**As a part of the team, you will**:

- Excel in solving technical problems and troubleshooting, collaborating closely with our skilled tech team to tackle even the most difficult cases.
- Advocate for customer feedback, ensuring it reaches our product development department for continuous improvement.
- Identify, verify, and report bugs to our tech team on behalf of our customers, and then keep them informed about the status of the solution.
- Create informative self-service materials to empower our customers further.
- Take the initiative to engage with customers, nurturing strong relationships and boosting overall satisfaction.
- You are fluent in both written and spoken Spanish and English, effortlessly communicating with precision and clarity.
- Your customer support journey is extensive, preferably in the SaaS industry.
- An analytical mindset drives you, always seeking insights and embracing continuous learning.
- You have a strong passion for solving technical puzzles, adeptly troubleshooting issues, and feeling comfortable with cutting-edge technology.
- You thrive on delivering exceptional service and possess top-notch tech proficiency.

**Your benefits as a Customer Support Agent at Teamtailor will include**:

- A comfortable work environment with a great work-life balance. ️
- Continuous skill development training.
- 25 days paid vacation.
- A friendly team and an annual work trip to Europe.
- A starter kit that includes a MacBook, iPhone, and Teamtailor swag

Let's team up to build a customer experience that stands out globally. Are you ready to make a real impact?

**The position is hybrid remote, based out of Bogotá, Colombia.



  • Bogota, Colombia The Support Heroes A tiempo completo

    The Support Heroes: We offer outsourcing customer support services for Shopify Apps developers, and we are currently looking for Support Heroes to join our team. We are offering a week schedule when you work for 4 days of the week and rest the remaining 3 days. Location: Working from home. - Major Responsibilities: - Create Articles or documentation for...

  • Customer Support Agent

    hace 5 días


    Bogota, Colombia Remoteco A tiempo completo

    **PLEASE APPLY THROUGH THIS LINK**: Why Clipboard Health Exists: We exist to lift as many people up the socioeconomic ladder as possible. The average nursing assistant without a college degree makes $36k a year; the average nursing assistant on Clipboard Health makes $53k a year and the top 5% make $74k a year. We dramatically improve lives, by letting...


  • Bogota, Colombia Enterpryze MB Ltd A tiempo completo

    **Role**: The Customer Support Executive will be responsible for supporting and training our customers onto our Enterpryze Cloud Based solution. - Ongoing customer support & troubleshooting via webinars etc - Ownership of customer issues to completion - Become a product specialist for Enterpryze - Supporting new customers and partners onto Enterpryze -...


  • Bogota, Colombia BruntWork A tiempo completo

    This is a remote position. This job is open to Colombian residents only. Schedule Agent 1: Monday to Friday 8am to 5pm Pacific with an hour unpaid break (10am to 7pm Colombia Time) Agent 2: Wednesday to Sunday 1pm to 10pm Pacific with an hour unpaid break (3pm to 12am Colombia Time) As a Customer Support Specialist, you'll be a vital part of our team...


  • Bogota, Colombia Sur A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...

  • Support Agent-5

    hace 6 meses


    Bogota, Colombia Rappi A tiempo completo

    ¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...


  • Bogota, Colombia Finyard A tiempo completo

    At Finyard, we're a global team of engineers, data scientists, marketeers, and financial experts, passionate about technology and innovation. We're all about bringing revolutionary software services to people all around the world, and have been since 2018. Our mission is to innovate by launching modern software solutions in the FinTech space, giving users...


  • Bogota, Colombia Directa24 A tiempo completo

    **Job title: Customer Support Assistant** **D24** is a payment processing company whose goal is to supply payment solutions in LATAM, APAC & EMEA. We enable companies from all over the world to sell their products and/or services online to end consumers who wish to pay with local payment methods. We act as a payment service provider for multinational...


  • Bogota, Colombia StaffingAbroad A tiempo completo

    At **StaffingAbroad** we are looking for our next **Customer Service and retentions agent**. In this position your primary functions will be supporting the clients with the different inquiries that they may have and convince them to keep using the company's services. **Responsibilities**: - Receive and make calls to talk with clients and support their...


  • Bogota, Colombia Rate-My-Agent A tiempo completo

    **Shape Your Career with Rate-My-Agent**: Are you ready to lead initiatives that enhance the real estate agent experience from recruitment through retention? - If so, Join Rate-My-Agent as our Membership & Engagement Manager to Elevate the Agent Experience._ Rate-My-Agent seeks a proactive Membership & Engagement Manager—a visionary digital marketer...

  • Customer Service Agent

    hace 4 días


    Bogota, Colombia Sitel Group A tiempo completo

    **About Us** **Sitel is a company that operates under the culture of people first, the reason why it offers training for their agents, recognition programs, and professional development programs. The company also provides flexibility in the schedules for people who want to work. It is a multinational company that believes in human talent and contributes to...

  • Customer Service Agent

    hace 7 meses


    Bogota, Colombia Unicity USA Inc A tiempo completo

    Unicity International Customer Service Agent Position in Bogotá Unicity International, a global health and wellness company, is seeking commercial advisors/agents to join our customer service team in Bogotá. This role focuses on serving the Latin markets in the United States, Canada, and Puerto Rico. Position Details: - Schedule:Sunday to Sunday -...


  • Bogota, Colombia ABB A tiempo completo

    **Customer Support Specialist**:** Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Customer Service Agent

    hace 7 meses


    Bogota, Colombia TransUnion A tiempo completo

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: We are looking for a Customer Service Support Representative to join our successful Client Services Sales team. This position will be responsible for performing all duties associated with in-house customer service and sales support, general office and administration efforts. You will interact...

  • Customer Service Agent

    hace 3 días


    Bogota, Colombia Fygaro A tiempo completo

    Company Description Fygaro is an eCommerce business builder that enables entrepreneurs and businesses of all sizes to sell online. Winners of the Visa Everywhere Initiative 2020, Fygaro is a leading technology startup focused on helping SMEs and entrepreneurs in the LAC region adopt e-commerce in their business strategy for continued growth. **Job...

  • Live Chat Agent

    hace 6 meses


    Bogota, Colombia OMNICOMMANDER, INC. A tiempo completo

    **Live Chat Agent** **In-Office, **Bogotá, Colombia Office**.** OMNICOMMANDER, Inc. is the fastest-growing startup in the financial technology space. We have been named an Inc. 5000 company for the second consecutive year. We pride ourselves on our upbeat, high-tech, and supportive culture. We are a global company with offices in the United States and...

  • Live Chat Agent

    hace 7 meses


    Bogota, Colombia OMNICOMMANDER, INC. A tiempo completo

    **Live Chat Agent** **"This is an on-site, in-office position (BOGOTA)".** OMNICOMMANDER, Inc. is the fastest-growing startup in the financial technology space. We have been named an Inc. 5000 company for the second consecutive year. We pride ourselves on our upbeat, high-tech, and supportive culture. We are a global company with offices in the United...

  • Live Chat Agent

    hace 7 meses


    Bogota, Colombia OMNICOMMANDER, INC. A tiempo completo

    **Live Chat Agent** OMNICOMMANDER, Inc. is the fastest-growing startup in the financial technology space. We have been named an Inc. 5000 company for the second consecutive year. We pride ourselves on our upbeat, high-tech, and supportive culture. We are a global company with offices in the United States and Latin America. Our Headquarters is located in...

  • Live Chat Agent

    hace 7 meses


    Bogota, Colombia OMNICOMMANDER, INC. A tiempo completo

    **Live Chat Agent** OMNICOMMANDER, Inc. is the fastest-growing startup in the financial technology space. We have been named an Inc. 5000 company for the second consecutive year. We pride ourselves on our upbeat, high-tech, and supportive culture. We are a global company with offices in the United States and Latin America. Our Headquarters is located in...

  • Backoffice Agent

    hace 7 meses


    Bogota, Colombia Kaizen Gaming A tiempo completo

    **We are Kaizen Gaming** Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in the world, operating in 13 markets with 2 brands, Betano & Stoiximan. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of...