Service Delivery Manager
hace 2 meses
**Company Description**
Yuxi Global (powered by Veritas Automata) has been a leading force in empowering Life Sciences companies to achieve their digital goals since 2005.
Having partnered with nearly 300 clients, Yuxi Global has played a crucial role in advancing digital solutions for companies in life sciences. Utilizing cutting-edge technologies such as Microsoft Azure, PowerBI,.Net Custom development, Node.JS, React, and UX/UI design, we deliver impactful solutions that drive business growth and captivate audiences.
At Yuxi Global, we are committed to delivering excellence in every project we undertake. We strive to establish strong partnerships with our clients, fostering open communication and transparency throughout the development process. Our goal is to provide exceptional value by delivering high-quality solutions, on time and within budget.
**Qualifications**
- Bachelor or higher degree in Computing Engineering or equivalent
- Certifications such as PMP or Scrum are a plus
- Proficiency in both written and spoken English and Spanish (C1 Level) with experience working with American teams and clients.
- 8+ years in the tech industry. Previous experience as a developer is highly sought after
- 4+ years of experience in team and project management roles, being in charge of the following responsibilities:
**Team Management**
- Lead multifaceted teams to ensure the achievement of their financial, growth, and delivery goals.
- Informal and functional leadership of team leaders to provide coaching on their activities and responsibilities.
- Provide continuous and regular performance feedback to team members to improve their performance and productivity within the projects.
- Profile the team members’ technical skills and build action plans to elevate their proficiency.
- Visit the different teams and execute team-building activities.
**Account Management**
- Providing support and guidance regarding projects and integrating each project/service within the account´s goals.
- Elaborate and provide account status reports according to client and company´s needs.
- Integrate and consolidate top accounts´ financial information with all the updates provided.
- Shows control and knowledge over each project financials and uses it for decision-making activities, with a focus on maximizing the project´s revenue and gross margin.
**Project Management**
- Planning, monitoring and control Delivery´s activities accordingly to accounts’ needs and team´s capacity.
- Ensure that projects are organized and deliverables are provided with in the timeframes committed to the customer by the account team to the standards set by us.
- Be able to communicate and manage internal project with other departments and communications with C-suite leaders.
**Additional Information**
- A dynamic and supportive work environment that fosters innovation and creativity
- Opportunities for professional growth and development
- A chance to be part of a company leading the way in digital transformation and automation
- We are a fully remote culture
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