Service Delivery Manager
hace 2 meses
Empresa de ámbito internacional, que diseña, implementa y administra tecnología e infraestructura para telecomunicaciones, aportando conocimiento y experiencia en ámbitos con requerimientos específicos. Ofrece alternativas innovadoras para arquitecturas tecnológicas, con el objetivo de brindarles a nuestros clientes las herramientas necesarias para liderar el mercado a través de soluciones de negocio integradas y sustentadas por nuestra experiencia reconocida de negocio, conocimiento técnico y mejores prácticas de la industria.
DESCRIPCION DE LA VACANTE
Buscamos Ingeniero(a) de sistemas, telecomunicaciones, electrónica y afines, con experiencia superior a 15 años deberá contar conITIL Foundation Certification,Scrum Master, PMP o PRINCE2 Deseable yCustomer Succes Manager Cisco deseable.
Funciones:
- Experiencia en gestión de servicios de TI y entrega continua de valor
- Conocimiento en la implementación y gestión de acuerdos de nivel de servicio (SLA) y KPIs
- Habilidades en la identificación y resolución proactiva de problemas
- Coordinación efectiva con equipos técnicos para garantizar la resolución oportuna de problemas
- Conocimiento en la gestión de cambios y coordinación de actividades diarias de soporte y operación
- Experiencia en la construcción y mantenimiento de relaciones sólidas con los clientes
- Habilidades de supervisión y coordinación de la gestión de incidentes y problemas
- Entendimiento de procesos ITIL y marcos ágiles
REQUISITOS
- Estudios mínimos: Profesional en ingeniera electrónica, de sistemas o afines, certificado en ITIL, metodologías agiles, deseable PMP o PRINCE2
- Experiencia mínima: Entre 12 a 15 años
- Conocimientos necesarios: ITIL, Scrum, PMP,PRINCE2
HABILIDADES
- Trabajo en Equipo y Colaboración
- Orientación al Cliente y Servicio
- Adaptabilidad y Gestión del Estrés
- Proactividad.
- Actitud de Servicio
QUE OFRECEMOS
- Prestaciones de ley
- Oportunidad de desarrollo
- Estabilidad Laboral
“Esta empresa cuenta con un proceso de reclutamiento y selección, inclusivo y libre de discriminación. Otorga las mismas oportunidades de empleo a las personas candidatas, sin importar: raza, color, religión, género, orientación sexual, estado civil o conyugal, nacionalidad, discapacidad, o cualquier otra”.
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