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Service Manager
hace 1 mes
¿ **Estás buscando nuevos desafíos** y un lugar donde puedas disfrutar de un ambiente cercano mientras **aprendes** constantemente?
Bienvenido a un equipo con un propósito claro**:"TRANSFORMAR** la vida de las personas siendo el aliado **TECNO**LÓGICO más confiable"
**Prepárate y únete a esta aventura**:
**¿Qué encontrarás?**:
**Retos técnicos** y personales que te mantendrán en constante crecimiento.
Un equipo conectado, enfocado en **tu bienestar físico y mental**.
**Cultura de mejora continua**, fresca y colaborativa, con oportunidades de aprendizaje y gente dispuesta a apoyarte.
**KaizenHub**, un programa diseñado para potenciar tus talentos, con **feedback**, mentorías y coaching a través de **Sofka U**. Será un reto y un juego a la vez
**Programas como Happy Kaizen y WeSofka** que cuidan tu bienestar físico y emocional.
**¿Qué buscamos?**:
**Personas apasionadas por la tecnología**, dispuestas a dar lo mejor de sí mismas.
Un **SERVICE MANAGER **con** TRES AÑOS **de experiência** **que nos apoye en la gestión operativa de nuestros servicios en clientes de **Centroamérica y el Caribe** con la finalidad de asegurar la continuidad y calidad de nuestros servicios.
**Algunos de tus retos serán**:
- Participar activamente en las dinámicas diarias de trabajo en proyectos, guiando al talento Sofka asignado para alcanzar los objetivos del servicio.
- Identificar y gestionar riesgos operacionales, proponiendo acciones de mejora y necesidades de formación para el equipo.
- Asegurar la alineación del servicio con las propuestas de valor establecidas y gestionar conflictos que puedan surgir entre el talento asignado.
- Mantener actualizados los indicadores clave de la operación, proyectando ingresos y costos semanalmente.
- Gestionar prefacturas y realizar seguimiento al proceso de facturación y pagos con los clientes.
- Organizar la logística de las integraciones de equipo y coordinar el apoyo de áreas transversales como People o SofkaU.
- Actualizar y mantener los artefactos necesarios en cada etapa del servicio y reportar novedades a nómina según corresponda.
Si estás listo para asumir este desafío y contribuir al éxito de nuestros clientes en Centroamérica y el Caribe, esperamos tu postulación
****PRESENTATE** y sé parte de esta historia**:
**Condiciones**:
**Contrato a término indefinido** Queremos relaciones a largo plazo y que seas parte de nuestra familia por mucho tiempo
¿Buscas crecimiento profesional? Podrás diseñar tu propio **plan de carrera** acorde a lo que te proyectas