Bilingual Customer Service Representative

hace 2 semanas


Bogotá Cundinamarca, Colombia Gallagher A tiempo completo

**Introducción**:
Bienvenido a Gallagher, líder mundial en seguros, gestión de riesgos y servicios de consultoría. Con un equipo en crecimiento de más de 50.000 profesionales en todo el mundo, empoderamos a empresas, comunidades e individuos para que prosperen. En Gallagher, puede desarrollar una carrera, ya sea en nuestra división de corretaje, nuestra división de consultoría de recursos humanos y beneficios o nuestro equipo corporativo. Experimente The Gallagher Way, una cultura impulsada por valores compartidos y una pasión colectiva por la excelencia. Únase a uno de nuestros equipos dinámicos, donde desempeñará un papel fundamental a la hora de dar forma al futuro de Gallagher y desbloquear oportunidades incomparables tanto para sus clientes como para usted.

**Descripción general**:
Our Claims Customer Service Representatives are responsible for handling claims inquiries in a fast-paced environment while resolving customer concerns and questions. This role does not require a license so your primary responsibilities will be limited to inquiries on claim statuses and forwarding calls to appropriate claim staff.

**Cómo lograrás un impacto**:

- Demonstrate outstanding listening skills while exhibiting excellent customer service, patience, and empathy to promote the company reputation of integrity.
- Answer incoming phone inquiries from clients, claimants and medical providers about claims information.
- Forward calls as needed to Resolution Managers and claims staff.
- Prevent and defuse situations through research, customer education and exploring alternative solutions to ensure a successful resolution

**Acerca de ti**:
Required:

- High school graduate or GED
- At least a year of customer service experience
- Strong typing and basic computer skills

Nice to Have:

- A working knowledge of Microsoft software, including Excel, PowerPoint, Outlook and Word.
- Bilingual Spanish skills
- Previous insurance experience
- Attention to detail



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