Customer Service Representative

hace 3 semanas

Desde casa, Colombia WindshieldHUB A tiempo completo

**About Us**

WindshieldHUB is one of the fastest-growing on-demand service providers in the United States. We pride ourselves on delivering best-in-class customer service to our clients, maintaining a solid vision and tradition. Our commitment to excellence drives us to expand our team with talented professionals who share our dedication to customer satisfaction.

**Role Overview**

As a Customer Service Representative, you will be the frontline of our customer interactions, playing a pivotal role in our operations. You will be responsible for providing top-quality service, actively listening to clients' inquiries and complaints, and offering accurate information. Your role will be crucial in increasing brand value and inspiring customer loyalty through every interaction.

**Responsibilities**
- Handle inbound customer service and business support calls efficiently and effectively.
- Exhibit positive energy and stay motivated while solving complex customer issues.
- Actively listen, interject, and paraphrase customers’ requests to clarify and meet their needs.
- Utilize Standard Operating Procedures (SOPs) to make confident decisions that benefit customers.
- Assist customers with issues on our digital self-service platform.
- Display self-motivation to achieve targets, organizational goals, and objectives.
- Meet all key performance indicators (KPIs) for CSRs, including quality, average handle time, and schedule compliance.
- Schedule service appointments for our customers.
- Perform other duties as assigned by your supervisor.

**Skills and Qualities Required**
- ** Active Listening**: Ability to attentively understand and respond to customer needs.
- ** Decision-Making**: Capability to make intelligent decisions quickly for customer satisfaction.
- ** Tech-Savvy**: Proficiency with digital tools and platforms.
- ** KPI-Oriented**: Focus on meeting performance metrics.
- ** Punctual**: Reliable and timely in managing work schedules.
- ** Energetic**: Maintain high energy levels and a positive attitude.
- ** Articulate**: Excellent communication skills in English.
- ** Fluency in English**: Level C1 or C2 proficiency required.
- ** Experience**: Minimum of 2 years of experience in a Customer Service Representative role.

**Requirements**:

- Desktop computer with a noise-canceling headset.
- Reliable internet connection.
- Ability to work afternoon and evening shifts.

**What We Offer**
- Competitive salary and benefits.
- Opportunity to work from home.
- A dynamic and supportive team environment.
- Growth and career advancement opportunities within a rapidly expanding company.

Join WindshieldHUB and become a part of a team dedicated to excellence in customer service. We look forward to welcoming passionate and talented individuals to help us continue our mission of providing outstanding service to our clients in the US.

**To Apply**: Please submit your resume and a cover letter detailing your experience and why you are an excellent fit for this role.
**WindshieldHUB is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**

7inRjmhnFg

  • Customer Service Representative

    hace 3 semanas

    Desde casa, Colombia US Appliance A tiempo completo

    US Appliance Repair Customer Service Representative - Give exceptional customer service - Organize and route incoming telephone calls - Able to be multi-player - Computer skills - Use Smartsheet for very basic functions - Must be able to manage time effectively Customer service representative with other office responsibilities. Hourly pay will increase...

  • Customer Service Representative

    hace 2 semanas

    Desde casa, Colombia Binance A tiempo completo

    Binance is looking for an experienced Customer Support representatives to set up and expand our customer support operations.Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information.Support is via a live chat and phone, and will...

  • Customer Service Representative

    hace 4 semanas

    Desde casa, Colombia Binance A tiempo completo

    Binance is looking for an experienced Customer Support representatives to set up and expand our customer support operations. Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information. Support is via a live chat and phone, and will...

  • Bilingual Customer Service Representative

    hace 4 semanas

    Desde casa, Colombia eCustom Solutions A tiempo completo

    **Bilingual Customer Service Representative (English/Spanish)** We are currently seeking a highly organized and detail-oriented individual to join our team as a Bilingual Customer Service Representative. If you can effectively communicate in both English and Spanish, have exceptional customer service skills, experience in a call center environment and...

  • Customer Service Representative

    hace 2 semanas

    Desde casa, Colombia Advising & Recruiting A tiempo completo

    Startup enfocada hacia el sector inmobiliario con sede en Filadelfia, EE. UU. se encuentra en búsqueda de una persona para el cargo de "Customer Service Representative", será responsable de contactar, realizar seguimiento, atención telefónica, gestión de los clientes, gestión de pedidos y grabación de datos; así mismo será responsable de gestionar y...

  • Customer Service Representative

    hace 7 días

    Desde casa, Colombia Binance A tiempo completo

    Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities...

  • Customer Service Representative

    hace 2 semanas

    Desde casa, Colombia Sola Wood Flowers A tiempo completo

    Sola Wood Flowers is looking for a Customer Service Representative to join our team.We are flexible around experience level, and prefer someone with experience in/around DTC & eCommerce.Why work for us? Excellent, above market compensation. Great benefits Work with a friendly and collaborative group of people working together towards a common goalWhat will...

  • Customer Service Representative

    hace 3 semanas

    Desde casa, Colombia Gerry Davis Sports A tiempo completo

    **Customer Service Associate** **About Us**: Gerry Davis Sports is a US-based manufacturer and retailer of apparel and equipment for amateur sports officials. We have a small team based in the US with independent contractors across North America, South America, Middle East, and Southeast Asia. Note: This is an independent contractor position. **Job...

  • Customer Service Representative for Cycling

    hace 2 semanas

    Desde casa, Colombia Paired A tiempo completo

    Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located. Our client, a US-based company in the cycling industry,...

  • Multilingual Customer Service Representative

    hace 2 semanas

    Desde casa, Colombia SupportNinja A tiempo completo

    We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status...

  • Customer Service Representative Ii

    hace 7 días

    Desde casa, Colombia SupportNinja A tiempo completo

    Salary**:$3,651,900** Schedule**:5AM-2PM EST, Monday - Friday** Type of Contract**:Full Time Employment** Work Set Up**:Permanent Remote / Work-At-Home** Equipment Provision**:Company Provided** **What does a day in the life of a Customer Service Representative look like?**: - Provides in-depth information about products and services to customers -...

  • Customer Service Representative

    hace 3 semanas

    Desde casa, Colombia Sola Wood Flowers A tiempo completo

    Sola Wood Flowers is looking for a Customer Service Representative to join our team. We are flexible around experience level, and prefer someone with experience in/around DTC & eCommerce. **Why work for us?** - Excellent, above market compensation. - Great benefits - Work with a friendly and collaborative group of people working together towards a common...

  • Customer Service Representative Ii

    hace 2 semanas

    Desde casa, Colombia SupportNinja A tiempo completo

    Salary:$3,651,900Schedule:5AM-2PM EST, Monday - FridayType of Contract:Full Time EmploymentWork Set Up:Permanent Remote / Work-At-HomeEquipment Provision:Company ProvidedWhat does a day in the life of a Customer Service Representative look like?:Provides in-depth information about products and services to customers Resolves complex customer issues in a...

  • Customer Service Representative/ Dispatcher

    hace 1 semana

    Desde casa, Colombia Roads Consulting A tiempo completo

    Position Name: Customer Service Representative/ Dispatcher Job purpose Support the day-to-day operations, focusing on internal/external customer service to deliver the highest level of service that meets and exceeds our department standards and service guarantees. REQUIRED QUALIFICATIONS **Education**: Business Administration or related Administrative...

  • Cycling Expert Customer Service Representative for

    hace 7 días

    Desde casa, Colombia Paired A tiempo completo

    Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located. Our client, Paired, is currently seeking a Cycling...

  • Multilingual Customer Service Representative

    hace 2 semanas

    Desde casa, Colombia SupportNinja A tiempo completo

    We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.The...

  • Customer Service Representative/ Dispatcher

    hace 3 semanas

    Desde casa, Colombia Roads Consulting A tiempo completo

    Position Name: Customer Service Representative/ Dispatcher Company: ACCREDITED LIMOUSINE SERVICES Job purpose Support the day-to-day operations, focusing on internal/external customer service to deliver the highest level of service that meets and exceeds our department standards and service guarantees. REQUIRED QUALIFICATIONS **Education**: Business...

  • Customer Service Representative for Us-based

    hace 1 mes

    Desde casa, Colombia Paired A tiempo completo

    Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located. Our client, Paired, is currently seeking a Customer...

  • Medical Customer Service Representative

    hace 1 mes

    Desde casa, Colombia Med Supply US A tiempo completo

    Are you a good communicator? Are you good at sales? Do you enjoy helping people? Do you want to work with a growing start up medical company? Look no further. **Job Details**: - Med Supply US focuses on Continuous Glucose Monitors. - Continuous Glucose Monitors help diabetic patient so they don't have to prick their fingers anymore. - We need customer...

  • Customer Service Representative L2

    hace 2 semanas

    Desde casa, Colombia SupportNinja A tiempo completo

    We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status...