Senior Vice President, Operations

hace 5 meses


Bogota, Colombia TTEC A tiempo completo

Senior Vice President, Operations

**Sr. Vice President, LATAM Operations**

At TTEC, we're all about the Human Experience. Elevated. As the SVP, LATAM Operations you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

**What You'll be Doing**

Reporting to Chief Operations Office for Engage, you'll impact the business through building lasting client relationships and partnering alongside multiple team members to increase revenue.

**During a Typical Day, You'll**
- Create and actualize the strategy for LATAM in collaboration with the business segment leaders ensuring the business within the region achieves the businesses goals for delivery across TTEC Engage
- Establish and execute upon operating procedures consistent with our Executive Committee policies and objectives
- Focus on people development while driving humanity across LATAM and instilling our TTEC values
- Oversee the operations department to guarantee a fiscally responsible operation as you prepare cost analysis for new business ventures, entailing labor costs, industry trends, suppliers, and potential growth opportunities
- Achieve operational goals by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
- Meet financial goals by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
- Position TTEC as an employer of choice within the LATAM, while developing our brand and culture

**What You Bring to the Role**
- 20+ years operational leadership experience in a BPO work environment, and related outsourcing operations/business development experience
- Experience leading large-scale operations with 10,000+ employees
- Experience in current core procedures and processes within a WAH call center structure
- Understanding of managing account financials to complete projections, manage costs and profitability
- General management experience including operations, human capital, facilities and financial management
- Comfortable working solely and as part of a team in an evolving environment
- Financial acumen with experience running a P&L
- Diversified lines of business across numerous industry verticals

**Who We Are**:
**Primary Location**: : Colombia-Distrito Capital de Bogota-Bogota
**Job**: : Operations / Business Support



  • Bogota, Colombia TTEC A tiempo completo

    Vice President, Marketing **Head of Global B2B Marketing (VP)** As the Head of Global B2B Marketing for TTEC, you’ll be a part of creating and delivering amazing customer experiences, an award-winning employment experience and company culture. TTEC helps the best companies on the planet reinvent their businesses to drive competitive differentiation...


  • Bogota, Colombia Citi A tiempo completo

    The main Purpose of the TTS ICG Operations Control Manager (Consent Order Requirements Manager) is to review, assess, monitor, comply with the governance and control framework which have issued to meet objectives required by LATAM Consent Order and reports/escalates to senior management in the Latam Trade CSC. This professional will support the regional...

  • Vice Consul

    hace 5 meses


    Bogota, Colombia Foreign & Commonwealth Office A tiempo completo

    Job Description (Roles and Responsibilities) **Main Purpose of Job**: We are seeking a dynamic and customer-oriented Vice Consul, Head of the Consular Section to join and manage the consular team based in the British Embassy Bogota, Colombia. The team is also part of the Americas Consular Network. The Americas Consular Network provides high quality,...


  • Bogota, Colombia John Wood Group A tiempo completo

    Se busca un finance lead, es decir un profesional para el área financiera, conocimientos en modelamiento financiero (resultados PYG, flujo de caja), administración y control de procesos de información gerencial, y análisis financiero general para apoyar el gerente financiero en la preparacion, informe y analisis de informacion financiera de la empresa,...


  • Bogota, Colombia Citi A tiempo completo

    This is an exciting opportunity to kick start your career at Citi! We are looking for enthusiastic and energetic team players, with a strong work ethic, who will join Markets Operations. Citi Markets Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People...

  • Operations Manager

    hace 5 meses


    Bogota, Colombia BCD Travel Corporate A tiempo completo

    Senior Operations Manager The Senior Manager - Operations is responsible for the overall management and performance of a large travel operation or multiple operations including operational performance, client servicing and retention, employee management and budgetary and cost management. This person ensures all operational goals are met consistently. This...


  • Bogota, Colombia JPMorgan Chase & Co A tiempo completo

    **JOB DESCRIPTION** As an Assistant Vice President and Assistant General Counsel - Governance Attorney, you will be part of the Subsidiary Corporate Governance Team of the Americas, based in Bogotá, Colombia. You will support all matters relating to subsidiary corporate governance, legal, regulatory and internal policy requirements and processes for a...


  • Bogota, Colombia Nubank A tiempo completo

    **Our Product Operations Team** At Nubank, many things are done from scratch. We understood that to offer the most transparent, fair, and intuitive financial products and services; we had to recreate them from our early days completely. We needed professionals who could navigate from business strategy to project management for this endeavor, from risk...


  • Bogota, Colombia AstraZeneca A tiempo completo

    Are you ready to lead the charge in commercial operations for a marketing company? As the Country President, you will be responsible for planning and implementing marketing strategies and market shaping programmes, all while adhering to regional guidelines from LATAM area & International region. This is your chance to directly impact the lives of patients by...


  • Bogota, Colombia Visa A tiempo completo

    Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...


  • Bogota, Colombia Mastercard A tiempo completo

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...


  • Bogota, Colombia Adidas A tiempo completo

    SENIOR MANAGER DIGITAL OPERATIONS General Purpose- As a Senior Manager Digital Operations at adidas you are responsible for one or several business processes affecting medium to large user groups. Your task is to establish/building partnerships with key global / local stakeholders that contributes to the health of the Digital Operations, driving...


  • Bogota, Colombia International Rescue Committee A tiempo completo

    The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations...


  • Bogota, Colombia Emapta A tiempo completo

    **Job Information**: Job Family **Back Office*** Work Arrangement **Hybrid*** City **Bogota*** State/Province **Distrito Capital de Bogotá*** Country **Colombia*** **Discover Global Opportunities at Your Doorstep - Join Our Client for an Exciting Journey!** Gear up to showcase your expertise on the global stage without the need for suitcase...


  • Bogota, Colombia TransUnion A tiempo completo

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities while discovering...


  • Bogota, Colombia Kyndryl A tiempo completo

    Who We Are Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...


  • Bogota, Colombia Twilio A tiempo completo

    **See yourself at Twilio**: Join the team as our next Senior Pricing Operations Specialist. **Who we are & why we're hiring**: Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes...


  • Bogota, Colombia Zemsania A tiempo completo

    Descripción en Zemsania estamos en la búsqueda de un Consultor Senior SAP S4 HANA eWM Inventory Data Functional expert Operations con 7 años de experiência. Modalidad Remoto Lunes a viernes **Requisitos**: Consultor Senior SAP S4 HANA eWM Inventory Data Functional expert Operations + 7 años experiência como Consultor SAP Ingles C1 Indispensable


  • Bogota, Colombia Electronic Arts A tiempo completo

    At Electronic Arts, we exist to Inspire the World to Play. We create amazing experiences for our players everywhere and we consider our players’ experiences first in everything we do. Creating transformational experiences requires constant innovation and brilliant, passionate people. We are developing extraordinary new game experiences by bringing together...


  • Bogota, Colombia Telesign A tiempo completo

    **Location: Bogota, Colombia** **Please submit resumes in English** Telesign connects, protects and proactively defends companies, customers and the digital interactions between them. With powerful AI that delivers identity with speed, accuracy and global reach, we enable Continuous Trust. Empowering companies to transact, communicate and engage with their...