Senior Vice President, Operations
hace 5 meses
Senior Vice President, Operations
**Sr. Vice President, LATAM Operations**
At TTEC, we're all about the Human Experience. Elevated. As the SVP, LATAM Operations you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
**What You'll be Doing**
Reporting to Chief Operations Office for Engage, you'll impact the business through building lasting client relationships and partnering alongside multiple team members to increase revenue.
**During a Typical Day, You'll**
- Create and actualize the strategy for LATAM in collaboration with the business segment leaders ensuring the business within the region achieves the businesses goals for delivery across TTEC Engage
- Establish and execute upon operating procedures consistent with our Executive Committee policies and objectives
- Focus on people development while driving humanity across LATAM and instilling our TTEC values
- Oversee the operations department to guarantee a fiscally responsible operation as you prepare cost analysis for new business ventures, entailing labor costs, industry trends, suppliers, and potential growth opportunities
- Achieve operational goals by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
- Meet financial goals by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
- Position TTEC as an employer of choice within the LATAM, while developing our brand and culture
**What You Bring to the Role**
- 20+ years operational leadership experience in a BPO work environment, and related outsourcing operations/business development experience
- Experience leading large-scale operations with 10,000+ employees
- Experience in current core procedures and processes within a WAH call center structure
- Understanding of managing account financials to complete projections, manage costs and profitability
- General management experience including operations, human capital, facilities and financial management
- Comfortable working solely and as part of a team in an evolving environment
- Financial acumen with experience running a P&L
- Diversified lines of business across numerous industry verticals
**Who We Are**:
**Primary Location**: : Colombia-Distrito Capital de Bogota-Bogota
**Job**: : Operations / Business Support
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