Senior Manager Digital Operations
hace 4 semanas
SENIOR MANAGER DIGITAL OPERATIONS
General Purpose- As a Senior Manager Digital Operations at adidas you are responsible for one or several business processes affecting medium to large user groups. Your task is to establish/building partnerships with key global / local stakeholders that contributes to the health of the Digital Operations, driving standardization and continuous improvements. Defining best practices, success criteria and driving a culture of operational excellence are just a few of the key activities that will be expected from this role. Additionally, you will be responsible to make modifications or entire redesigns of the processes or parts of processes in your area in cooperation with the major affected stakeholders.- Key Responsibilities- Scope: Accountable for one or several business processes affecting medium to large user groups-
- Process Definition & Documentation_Drive the definition of processes with global and local departments. Ensure that these definitions will allow to leverage or build proper solutions with internal and external cooperation partners.
-Be the main process counterpart for major stakeholders concerning market roll-outs or new functionalities in your area of responsibility.
Drive the formalization and documentation of defined processes, providing transparency on current state and a solid foundation for evolution.
Continuous Improvement_Monitor and analyze respective processes continuously. Identify improvement opportunities and define respective solutions.
-Conduct process reviews involving all relevant stakeholders to collect appropriate feedback and define/enrich a backlog of improvements.
-Define and pre-qualify change requests for new functionalities. Ensure there is sufficient detail for qualification and solution selection. Ensure process documentation reflects implemented changes.
Day-to-day Operations_Provide appropriate support to markets and agile teams on day-to-day issue resolution and operations.
Best Practices_Define standard best practices and control methods.
-Drive best practice communication and trainings throughout the whole organization.
- If required“ Responsibilities- People Management_Build the appropriate structure to be able to manage the respective organization effectively, identify and develop the future talents and create realistic succession scenarios for key positions.
-Ensure appropriate leadership skills are present at every level by creating a motivational and supportive work environment in which employees are coached, trained and provided with career opportunities through development.
-Continuously monitor and evaluate team workload and organizational efficiency with the support of data and team feedback and make appropriate changes in order to meet business needs.
-Provide team members/direct reports with clear direction and targets that are aligned with business needs and DBC objectives.
- Key Relationships:_Agile product teams
-Operations & Services Team
-Digital Analytics teams
-adidas Markets
-Global IT
-External vendors
- Requirements-
- Education & Experience_Degree with focus on Business Administration, Communication or IT or related areas, or equivalent combination of education and experience
-8+ years of experience in a Digital and/or eCommerce environment
-Expert knowledge in respective domain e.g. Fulfillment, Order Management, Platform and Program Management etc.)
-Experience in managing highly complex processes, involving multiple teams in different geographies
-Experience in Manageing Digital Operations / Customer Service for Digital Channels
-0-2 years of experience in leading a team
Soft-Skills_Ability to quickly adapt to changing business processes and business partners
-Very good communication & negotiation skills, comfortable presenting complex topics to stakeholders at various organizational levels both in person and remotely
-Cross-functional leadership with strong story telling and multi directional communication
-Good people management skills are a plus
Hard-Skills_Comfortable working with enterprise-level platforms and technologies
-Project management and project monitoring experience
-Knowledge of process optimization methodologies (LEAN, 6Sigma, etc ) is a plus
-Fluent English both verbally and written
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
COURAGE: Speak up when you see an opportunity; step up when you see a need..
OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
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