Supervisor, Csg Operations

hace 2 semanas

Bogota, Colombia Netskope A tiempo completo

**About Netskope**:
Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.

**About the position**:
We are searching for an Operations leader to join our Customer Solution Group (CSG) Operations team. The CSG Operations team handles Program, Projects, Tools, and Data Analytics for all CSG functions, which includes Education, Partner Success, Professional Services, Support, and Customer Success. As the hands-on manager, you will lead a team os Specialists and Program Managers, providing coaching and mentorship, overseeing projects, and driving operational work. We are seeking a versatile leader who will play a pivotal part in developing and enhancing our operations, starting with a focus on our Education function, known as the Netskope Academy.

**Responsibilities**:

- Act as a Player-Coach, actively participating in projects, programs and daily operational initiatives alongside your team
- Act as the operational leader for the Netskope Academy, ensuring the successful scaling and delivery of training for customers, partners, and employees
- Manage a team of operations specialists, spread across time zones, responsible for the day-to-day management and delivery of programs
- Coordinates job assignments and cross-training between and within CSG
- Responsible for hiring, training, and evaluating employee performance through performance reviews
- Collaborate with stakeholders across CSG to understand their needs and requirements, providing guidance and consultation to translate these needs into actionable projects and outcomes
- Act as a partner to business stakeholders, ensuring projects and programs are correctly prioritized, defined and executed to deliver high-value results
- Develop a deep understanding of our data, including operational metrics, KPIs, and workflows, providing actionable recommendations to enhance operations and improve the overall customer, partner and employee experience

**Requirements**:

- 8+ years of professional experience in Operations, Program Management, or related fields, including people management experience
- Direct experience with Training / Education programs and LMS tools
- Demonstrated problem-solving and analysis skills, coupled with critical thinking abilities to enable you to identify opportunities for improvement and provide actionable recommendations
- Demonstrated leadership experience, with the ability to effectively manage and mentor a team
- Experience working with internal teams, such as Finance, Channels, Sales, Procurement, and IT
- Direct experience working B2B customer facing teams or operations is a huge plus
- Experience with project or program management, delivering measurable results to senior management across teams and functions
- Experience working with datasets, managing business metrics, and KPIs
- Solid understanding of data analysis and driving business operations through metrics
- Excellent communication skills, both written and verbal, enabling effective presentation of findings and recommendations
- Highly organized and detail-oriented, with the ability to manage multiple projects and priorities concurrently.

**Education**:

- Bachelor's degree in a relevant field

LI-AF1

Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.

  • Csg Program Manager

    hace 3 semanas

    Bogota, Colombia Netskope A tiempo completo

    **About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...

  • Senior DevOps Engineer

    hace 3 semanas

    Bogota, Colombia CSG A tiempo completo

    Job Description As the 2nd largest business support solutions (BSS) provider, CSG International provides solutions to a global client base. Join an elite team of IT professionals who are motivated to succeed in finding thoughtful ways for our company and clients. We respond to the complexity of a dynamic, convergent world with a flexible set of needs-based...

  • Operations Supervisor

    hace 2 semanas

    Bogota, Colombia Grupo empresarial COS A tiempo completo

    We are looking for a Operations Supervisor at GroupCOS! Are you looking for a new position in your career? Do you want a new challenge? Do you have experience working in the BPO industry? This job is for you! We´re looking for a detail-oriented person, who has good understanding of leading teams with ability to follow precise instructions. We have for...

  • Billing Systems Analyst Intern

    hace 2 semanas

    Bogota, Colombia CSG A tiempo completo

    Role Purpose & Scope As a Billing Analyst you will be responsible for helping to identify, document and execute billing requirements or tasks which feed the financial cycle, providing quality assurance and continuous improvement. This position is part of a team that focuses on the customer billing cycle and continuous improvement of processes and...

  • Operations Supervisor

    hace 2 meses

    Bogota, Colombia WinIt A tiempo completo

    Operations Supervisor - Contact Center (Bogotá, Colombia) **Company Overview**: We are a leading tech company, specializing in providing exceptional customer support. Our organization is committed to delivering outstanding service, innovation, and growth. As we expand our operations in Bogotá, Colombia, we are seeking a dynamic and experienced Operations...

  • Operations Supervisor

    hace 4 semanas

    Bogota, Colombia WinIt A tiempo completo

    Operations Supervisor - Contact Center (Bogotá, Colombia) **Company Overview**: We are a leading tech company, specializing in providing exceptional customer support. Our organization is committed to delivering outstanding service, innovation, and growth. As we expand our operations in Bogotá, Colombia, we are seeking a dynamic and experienced Operations...

  • Operations Support Supervisor

    hace 2 semanas

    Bogota, Colombia IntouchCX A tiempo completo

    **About IntouchCX** IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through...

  • Operations Supervisor

    hace 3 semanas

    Bogota, Colombia Anthology, Inc. A tiempo completo

    Operations Supervisor Bogota, Colombia *ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED* The Opportunity: Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can...

  • Logistics Operations Supervisor

    hace 3 semanas

    Bogota, Colombia Charger Logistics Inc A tiempo completo

    Job Title: - Logistics Operations Supervisor- Location: - Bogotá, Colombia- Category: - Administration Support & Operations- Experience: - Mid Senior**Job Description**: **Description** Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a...

  • Operations Supervisor

    hace 2 semanas

    Bogota, Colombia Rappi A tiempo completo

    ¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...

  • Logistics Operations Supervisor

    hace 4 semanas

    Bogota, Colombia Charger Logistics Inc A tiempo completo

    Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo. Charger logistics invests time and support into its employees to provide...

  • Logistics Operations Supervisor

    hace 4 semanas

    Bogota, Colombia Charger Logistics Inc A tiempo completo

    Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo. Charger logistics invests time and support into its employees to provide...

  • Supervisor Operativo Farma

    hace 3 semanas

    Bogota, Colombia DHL A tiempo completo

    Supervisor Operativo Farma- Supervisor Operativo Farma - Profesional con experiência de más 10 años en el sector farma, manejando equipos mínimo de 20 personas, con excelente manejo comercial, trabajo en equipo y excelente liderazgo. - JOB ID - *** CO01456 - COUNTRY - *** Colombia - CITY - *** BOGOTA - CATEGORY - *** Operations - Back to list- Send...

  • Operations Supervisor

    hace 3 semanas

    Bogota, Colombia Solvo Global SAS A tiempo completo

    1. Mantener una comunicación abierta y constante con el cliente respecto esta extensión de su operación - conforme al protocolo de seguimiento correspondiente - para fortalecimiento de la relación comercial a través de la oportuna y adecuada gestión del talento contratado. 2. Supervisar y controlar la ejecución de las labores de los equipos de trabajo...

  • Operations Coordinator

    hace 5 días

    Bogota, Colombia STOLT TANK CONTAINERS COLOMBIA SAS A tiempo completo

    Our Import/Export Customer Service Operator within Stolt Tank Containers is an operational/customer care role. You will be responsible for responding to customer logistics requirements, organizing the loading and discharging of customers products and managing relations with Stolt vendors. RESPONSABILITIES:  Follow operational processes to ensure that...

  • Bilingual Supervisor, Call Center Operations

    hace 4 semanas

    Bogota, Colombia Simplr A tiempo completo

    For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix...

  • Bilingual Supervisor, Call Center Operations

    hace 3 semanas

    Bogota, Colombia Asurion A tiempo completo

    **Job Requirements **For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their...

  • Bpo - Operations Manager

    hace 2 meses

    Bogota, Colombia SGF Global A tiempo completo

    **Call Center Operations Manager** As Caller Center Operations Manager, you will directly oversee call center daily operations. You will support the development and implementation of best cell center methods and procedures. Call center operations manager is also responsible for developing new processes or systems to improve efficiency, quality control, or...

  • Sr. Operations Supervisor

    hace 2 meses

    Bogota, Colombia DHL A tiempo completo

    **¿Qué hace grande a DHL? ¡Nuestra gente!** Sabemos que las contribuciones individuales de cada empleado nos convierten en la empresa de entrega y logística express # 1 del mundo. DHL Express se compromete a mantener un ambiente que permita a cada miembro del equipo lograr el mayor impacto posible en nuestro negocio. Nuestra cultura corporativa se basa...

  • Front Office Supervisor

    hace 2 meses

    Bogota, Colombia Hilton A tiempo completo

    Front Office Supervisor A Front Office Supervisor assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. **What will I be doing?** As Front Office Supervisor, you will assist in daily Front Office operations and work with customers and Guests to serve their...